1. Presentation to Select Committee in Tourism Ms Thembi Kunene 5 September 2012

3. OLD vs. NEW SYSTEM

4. PUTTING THE S-T-A-R-S WHERE THEY BELONG OLD 1Fair 2Good 3Very Good 4Excellent 5Exceptional NEW 1Acceptable 2Good 3Very Good 4Excellent 5Outstanding

5. CATEGORY DEFINITIONS

6. WORDING TO ASSESSMENT AREAS

7. TOTAL AREAS TO BE ASSESSED OLD NEW 63 43

8. TOTAL POINTS TO BE SCORED NEW 1,000 OLD 460

9. OLD SCORING METHOD Assessor used own judgement what score to allocate

10. NEW SCORING METHODS - QIT SA SYSTEM YES NO

11. UNIVERSAL ACCESSIBILITY A FIRST IN THE HISTORY OF GRADING!

12. UA LEVEL - VISUAL

13. UA LEVEL - COMMUNICATION

14. UA LEVEL - MOBILITY

15. UA GRADING LEVELS Level 1 - Requirements for UA compliance for the category have been achieved. Establishment achieves a score of 1-33%

16. UA GRADING LEVELS Level 2 - Requirements for UA compliance for the category have been achieved at a very good standard Establishment achieves a score of 34-66%

17. UA GRADING LEVELS Level 3 - Requirements for UA compliance for the category have been achieved at an outstanding standard Establishment achieves a score of 67-100%

18. APPLICATION OF UA GRADING  UA Grading has been integrated with and forms part of the standard TGCSA grading criteria for all star grading categories of accommodation and MESE  It is an assessment that is undertaken on all star grading at no extra charge to the establishment.  The UA grading does not affect the standard quality and star grading assessment of the property.  There are on average 200 grading questions that need to be answered.

19. Scoring Methods Hotel Standard Criteria Building Exterior69 Bedrooms225 Bathrooms136 Public Areas80 General Facilities26 536 Category Specific Criteria Dinning Facilities155 General Services and Service160 Housekeeping Services70 Additional Facilities28 Responsible Environment51 464 1000

20. EXAMPLE OF CRITERIA

23. NUMBER OF UA PROPERTIES HOTEL 91 LODGE 93 GUEST HOUSE 318 BED AND BREAKFAST 169 COUNTRY HOUSE 20 SELF-CATERING 110 TOTAL801

24. CURRENT IT CHALLENGES !! UA Grading questions on QiT are prepopulated with the answer YES System does not allow for a not applicable option, QiT system error with scoring - confirms a UA Grading status even if only a few questions are completed.

25. Assessors have to complete a long list of assessment questions when it is obvious the property cannot meet the requirements. Some assessors submitting results of full UA compliance without a proper assessment The criteria questions are not clear and up to date with industry trends – extremely high standard. Property owners don’t want to be UA Graded – perception of cost factor to them CURRENT ASSESSOR CHALLENGES !!

26. THE WAY FORWARD THE WAY FORWARD  QiT System full re-testing of all possible scenarios and double testing – end Sept 2012.  3-year Review of the Grading Criteria – key UA stakeholders under guidance of Ms Amor Malan – a member of the Awards Committee – 1 April 2013  Development of a UA Technical Guide to assist both establishments and assessors understand the requirements of UA Grading better – on standby until 3-year Review.

27. Property TypeECFSGPKZNLPMPNCNWWC Grand Total Backpacker & Hostelling1336813312866 Bed & Breakfast22019183270274341343231160 Caravan & Camping1931111271062089 Country House30219176113269159 Guest House2375742416055103105825911814 Lodge48642677851184529384 Self catering1193497191766637287051353 Total Non-Hotel Accommodation68612477272425528421719817655025 Hotel552415310230272419178612 Total Accommodation74114892582628531124121719435637 MESE611746121781613163 Grand Total74715999983229732824923319565800 Establishments Summary Establishments Summary As at end June 2012 As at end June 2012

28. Property TypeECFSGPKZNLPMPNCNWWCGrand Total Backpacker & Hostelling7041292207007477400329943 330 Bed & Breakfast1 5481201 19317343223692643231 7287 601 Caravan & Camping62862289296194441967831 4045 093 Country House334262491808110817287721 795 Guest House2 4535624 2601 5458131 1121 0398974 45117 132 Lodge5122061 0361 1651 2669654039264406 919 Self catering1 0953388351 6461 4711 5782811 0993 54611 889 Total Non-Hotel Accommodation7 2741 4437 8217 8994 6464 6532 6004 08813 33553 759 Hotel3 7881 55317 8738 9331 7112 0341 0512 04815 08554 076 Total Accommodation11 0622 99625 69416 8326 3576 6873 6516 13628 420107 835 MESE2532541283946125666845 Grand Total11 0873 02826 23516 8606 3966 7333 6636 19228 486108 680 Number of Rooms/Units/Sites Summary Number of Rooms/Units/Sites Summary As at end June 2012 As at end June 2012

29. THANK YOU