1. Technology Liaison program Copyright Jeff Overholtzer, 2004. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

2. Building a Training Network: the Technology Liaison Program Jeff Overholtzer Washington and Lee University EDUCAUSE, October 2004

3. Liaison roles Training Troubleshooting Replacement schedule Special needs Analyze work flows, recommend solutions

5. Department Technology Liaison Alternate Admissions Vicki Nicely Alumni Office Jane Smith Financial Aid Jim Kaster Athletic Administration Cinda Rankin – Coaches Athletic Administration Carolyne Mayo - Admin Bookstore Mike Roberts University Services Dana Camper Print Services Melissa Gualtieri Dean of Students Ann Tomlinson Security Steve Tomlinson Career Services Derek Carter Dining Services/Evans Faye Silvea Physical Plant - Admin Scott Beebe Randolph Hare Institutional Research Scott Dittman Barbara Rowe News Office Laurie Lipscomb Personnel Services Kim Austin Deborah Stoner Business Office Heather Thompson Journalism Melissa Cox Romance Languages Lynn Bennett 24 departments represented

7. Lunch presentation topics

8. Lunch presentations How to effectively coach others to use technology Element K GroupWise calendar Administrative systems overview

9. Assessment Topic useful to my office:90 percent I will apply in my work: 96 percent

10. Assessment

11. Liaison comments after 1 year After presentation on cleaning spyware/malware, 5 depts cleaned up 15 computers Most useful presentations – Spyware/malware – GroupWise tips –“They've all presented small tidbits of useful information - nothing that overwhelmingly changed the way I do business, but very useful in gaining more knowledge and passing it to the department.”

12. Liaison comments after 1 year Great stuff - keep up the good work. I think this was a wonderful tool implemented by the UC staff. This helps us take care of more problems ourselves instead of always taking the UC staff's time for small problems that we can fix ourselves. I think that this is improving work flow for all departments involved and we should make sure that all the departments are represented… I have really enjoyed this program. It is frustrating at times because a lot of the people in my department are really not interested in learning anything new until they have to learn it and then it is a mad rush to answer all their questions. But I have enjoyed going because I have learned a lot myself. I think that the lunch idea is great. It gives us an incentive to attend and isn't just “one more meeting." That could be very useful to the university as a whole. Also, it gives us a chance to see and get to know the technology support staff.

14. Contact information Jeff Overholtzer –joverholtzer@wlu.edujoverholtzer@wlu.edu Liaison program: –computing.wlu.edu/services/trainingcomputing.wlu.edu/services/training This presentation: –home.wlu.edu/~joverholtzer/educause04home.wlu.edu/~joverholtzer/educause04 –Effective Practices database listing on Educause websitelisting