1. TRICARE Your Military Health Plan Presenter Name Month DD, YYYY Updated June 2011 Behavioral Health Care Services

2. 2 Today’s Agenda Behavioral Health Overview Getting Care For Information and Assistance

3. 3 What is Behavioral Health? Behavioral health is: Reference: U.S. Department of Health and Human Services, Substance Abuse and Mental Health Services Administration Behavioral Health Overview The way a person thinks, feels, and acts when faced with life’s situations How people look at themselves, evaluate challenges, and make decisions

4. 4 Know When to Get Help Behavioral health conditions can affect one’s thoughts, feelings, behavior, and physical health. These issues are not just a passing phase; they can seriously interfere with a person’s life. If you are unsure whether you or someone you know needs help, go to www.tricare.mil/mentalhealth/resources.aspx for an anonymous self screening and other helpful resources. Behavioral Health Overview

5. 5 Behavioral Health Care Services TRICARE Assistance Program (TRIAP): Provides online, non-medical counseling from your home Telemental Health Program: Connects beneficiaries with off-site providers through audio-visual conferencing Outpatient services: Behavioral health services provided without an overnight stay Inpatient services: Require an overnight stay (e.g., substance abuse “rehab” programs) Emergency services: Required when an individual considers himself or herself, or is perceived by others to be, an immediate risk to self or others – Call 911 or go to the nearest emergency care facility. – Call the National Suicide Prevention Lifeline at 1-800-273-8255. Getting Care

6. 6 Active Duty Service Members Getting Care Type of CareHow to Get Care Web-based CareContact your regional contractor to access TRIAP. Outpatient CareSee your primary care manager (PCM) or self-refer to the military behavioral health or life skills clinic. Inpatient CareAll nonemergency inpatient admissions require prior authorization from your primary care manager or other military provider or Military Medical Support Office (MMSO) service point of contact (SPOC). EmergenciesNo prior authorization is required. If admitted, contact your PCM or MMSO SPOC within 24–72 hours to obtain a continued stay authorization.

7. 7 All Other Stateside Beneficiaries Getting Care Type of CareHow to Get Care Web-based CareActive duty family members (ADFMs) and TRICARE Reserve Select enrollees can contact your regional contractor to access TRIAP. Outpatient CareSelf-refer to a TRICARE-authorized network provider for the first eight outpatient behavioral health care visits.* Inpatient CarePrior authorization is required for all nonemergency inpatient care. EmergenciesAuthorization is not required unless admitted. If admitted, work with the facility to obtain a continued stay authorization from your regional contractor within 24–72 hours. * TRICARE Prime beneficiaries must use a network provider, and physician referrals are required for services received from licensed counselors.

8. 8 TRICARE is the last payer after other health insurance (OHI) in almost all situations (including Medicare). Follow your OHI’s guidelines for getting care. TRICARE will pay what is left for TRICARE-covered services up to the amount TRICARE would have paid had there been no OHI. If your OHI has run out, or for TRICARE-covered services that aren’t covered by your OHI, you should follow TRICARE guidelines for getting care. TRICARE and Other Health Insurance Getting Care

9. 9 Social Security Numbers TRICARE Health Benefit In an effort to protect the privacy of TRICARE beneficiaries, the Department of Defense (DoD) is removing Social Security numbers (SSNs) from military identification (ID) cards, including the Common Access Card. Your new ID card will have one or both of the following: A 10-digit DoD ID Number A DoD Benefits Number (DBN), if you are eligible for DoD benefits You will not need a new ID card until your old card expires. For more information, visit www.tricare.mil/ssn

10. TRICARE Your Military Health Plan Questions

11. 11 TRICARE Regions For Information and Assistance In the United States, TRICARE is managed by three regional contractors. TriWest Healthcare Alliance Corp. Health Net Federal Services, LLC Humana Military Healthcare Services, Inc.

12. 12 TRICARE North Region Health Net Federal Services, LLC – General information: 1-877-TRICARE (1-877-874-2273) – TRICARE Reserve Select: 1-800-555-2605 – Online: www.hnfs.com For Information and Assistance

13. 13 TRICARE South Region Humana Military Healthcare Services, Inc. – General information: 1-800-444-5445 – TRICARE Prime Remote: 1-877-249-9179 – National Guard and Reserve: 1-877-298-3408 – Warrior Navigation and Assistance: 1-888-446-9627 – Online: www.humana-military.com For Information and Assistance

14. 14 TRICARE West Region TriWest Healthcare Alliance Corp. – General information: 1-888-TRIWEST (1-888-874-9378) – TriWest Behavioral Health Crisis Line: 1-866-284-3743 (24 hours a day, seven days a week) – Online: www.triwest.com For Information and Assistance

15. 15 General Information TRICARE Web Page: www.tricare.mil Customer Service Numbers: www.tricare.mil/contactus Mental Health Resource Center: www.tricare.mil/mentalhealth For Information and Assistance Connect with TRICARE Online www.twitter.com/tricare www.facebook.com/tricare PP4461BEC06112W