1. GIS “The Hero” for Next Generation 911 Joe Sewash North Carolina Office of Information Technology Services NC Center for Geographic Information and Analysis

2. February 27, 20152015 NC GIS Conference2

3. February 27, 20152015 NC GIS Conference3,,2014

4. February 27, 20152015 NC GIS Conference4 1,249 911 calls will be processed statewide during this ninety minute session

5. February 27, 20152015 NC GIS Conference5

6. February 27, 20152015 NC GIS Conference6 Geographic Information Systems (GIS) may serve a minor role in legacy 911 systems, but it will be an integral part of the next-generation technologies. The sooner 911 professionals realize this and start preparing, the smoother their transition to a next-generation 911 system will be, according to panelists at the recent Association of Public-Safety Communications Officials (APCO) conference. GIS will become the ‘hero’ of 911, says APCO panelist -- Urgent Communications, 9/2/2014

7. February 27, 20152015 NC GIS Conference7 GIS will become the ‘hero’ of 911, says APCO panelist -- Urgent Communications, 9/2/2014 “As we shift focus to the future, GIS will become the hero in the next-generation 911 world and the basis for a lot of what happens. It’s really shifting the role from being a supporting role to being perhaps the heart and soul of call routing and many of the other functions. We’re shifting into this hugely geospatial world.” -- Sean Petty, Mission Critical Partners

8. “…the heart and soul of call routing…”  Call routing: today  Emergency Service Number  Location determination  Call routing: NG scenario  Locational determination from call initiation  Location “travels” with the call through ESInet  GIS maps of PSAP coverage areas will route calls  Calls can be dynamically routed to backup / secondary sites February 27, 20152015 NC GIS Conference8

9. February 27, 20152015 NC GIS Conference9

10. “… and many of the other functions.”  GIS maps for police, fire, EMS dispatch zones  GIS maps for dispatching other services (Hazmat, CDC, etc.)  AVL  Situational status / response  Sensor networks  Traffic cameras, road conditions, environmental sensors  Future possibilities … February 27, 20152015 NC GIS Conference10

11. Datasets and Standards  From NENA Standard for NG9-1-1 GIS Data Model  Required Datasets  Road centerlines (RCL)  Emergency Service Boundaries  Strongly Recommended Datasets  Road Alias Table  Site / Structure Addresses  State and County Boundaries  Cell Sites February 27, 20152015 NC GIS Conference11

12. GIS Data Maintenance  Discrepancy management  Strong vertical QC requirements between GIS data layers  Spatial Information Function (SIF) February 27, 20152015 NC GIS Conference12

13. February 27, 20152015 NC GIS Conference13

14. Beyond NextGen911 …  Pervasive improvements in data quality for other GIS applications and datasets  Tempo of update cycles  Stakes, visibility, and opportunity February 27, 20152015 NC GIS Conference14

15. Take Aways  Be informed  Track and participate in evolving NC and national standards  Develop and maintain shared GIS datasets  Be engaged  Proactive relationships with 911 counterparts  Prioritize understanding and training  Gain trust February 27, 20152015 NC GIS Conference15

16. Contact Information  Richard Taylor, ENP  Executive Director, NC 911 Board  richard.taylor@nc.gov, 919.754.6624  Joe Sewash, CGCIO  Program Manager, CGIA  joe.sewash@nc.gov, 919.754.6590 2014 NCLGISA Spring Symposium16