1. Single Window The Chilean Experience Victor VALENZUELA Millán Technical Director of Chile Customs Geneva, 22 June 2005

2. Chile: South of the world Chile is located along the western coast of Southern South America between the Pacific Ocean and The Andes Mountains It is a very long country with a population of 15 million inhabitants Per capita Income: US$ 4,620 Foreign Trade 2004: US$ 53 billion

3. Development Strategy Opening-up of economy and promoting of exports Commercial agreements Structural changes in Economy performance

4. Commercial Agreements Economic Complementary Agreements (ECAs) Free Trade Agreements Economic Association Agreement Negotiated Agreements Agreements Under- Negotiation International Fora Bolivia N° 22CanadaEuropeNew ZealandPanamáWCO Venezuela N° 23MéxicoBruneiChinaWTO Colombia N° 24 Central America (1) SingaporeIndiaAPEC Ecuador N° 32USAFTAA Mercosur N° 35South Korea Peru N° 38EFTA (2) (1)El Salvador and Costa Rica (2)Iceland, Norway, Switzerland, Liechtenstein

5. Main exporting products Copper : Main producer at worldwide level Minerals and molybdenum concentrate Cellulose Fish meat: Salmons Wine Wood Main destination countries for Chilean exports: USA, Japan, China

6. State Modernization Modernization of international trade-involved agencies Development of e-Government: Use of ICTs to increase Chile’s competitiveness -Ranked N° 22 in the E-Government Readiness Index -Ranked N° 6 in the On-line State Index, among the 25 best-assessed countries

7. Single Window Digital Agenda Governmental priority Led by Chile Customs Service Co-operation between Customs and other Governmental agencies

8. Single Window Aimed at: Allowing import-export involved entities to electronically carry out their formalities via Internet

9. USER Treasury Bank Entities Phyto-Sanitary Internet Information Payment / Information Customs Zoo-Sanitary Health Forestry Fishery Transports Information Integrated Agencies

10. Challenges to deal with The “paper” culture High percentage of manual formalities in different agencies Disparity on the implementation of ICTs by participating agencies Insufficient co-ordination among foreign trade stakeholders Some destination countries have not yet implemented the use of electronic signature

11. Message User State Expected Benefits Single Window focused to the Final User Increase security standards of commerce Customs formalities, times of clearance and operational expenses being reduced Higher transparency in public management Elimination of “paper” documents Increasing competitiveness of the country

12. Thank you for your attention