1. Business Driven Technology Unit 3
Streamlining Business Operations
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2. Unit Three Chapter Nine – Enabling the Organization – Decision Making
Chapter Ten – Extending the Organization – Supply Chain Management
Chapter Eleven – Building a Customer-centric Organization – Customer Relationship Management
Chapter Twelve – Integrating the Organization from End to End – Enterprise Resource Planning

3. Chapter 12
Integrating the Organization from End to End—Enterprise Resource Planning

4. LEARNING OUTCOMES
Describe the role information plays in enterprise resource planning systems
Explain the business value of integrating supply chain management, customer relationship management, and enterprise resource planning systems

5. Enterprise Resource Planning
At the heart of all ERP systems is a database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system

6. Enterprise Resource Planning
ERP systems automate business processes

7. Bringing the Organization Together
The Organization Before ERP

8. Bringing the Organization Together
The Organization After ERP

9. The Evolution of ERP

10. Integrating SCM, CRM, and ERP
SCM, CRM, and ERP are the backbone of e-business
Integration of these applications is the key to success for many companies
Integration allows the unlocking of information to make it available to any user, anywhere, anytime

11. Integrating SCM, CRM, and ERP
General audience and purpose of SCM, CRM and ERP

12. Integration Tools
Many companies purchase modules from an ERP vendor, an SCM vendor, and a CRM vendor and must integrate the different modules together
Middleware
Enterprise application integration (EAI) middleware

13. Integration Tools
Data points where SCM, CRM, and ERP integrate

14. Core and Extended ERP Components
Core ERP component – traditional components included in most ERP systems and they primarily focus on internal operations
Extended ERP component – extra components that meet the organizational needs not covered by the core components and primarily focus on external operations

15. Core and Extended ERP Components

16. CORE ERP COMPONENTS Three most common core ERP components
Accounting and finance
Production and materials management
Human resource

17. CORE ERP COMPONENTS
Accounting and finance component – manages accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management

18. CORE ERP COMPONENTS
Production and materials management component – handles the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control

19. CORE ERP COMPONENTS
Human resource component – tracks employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities

20. Extended ERP Components
Extended ERP components include:
Business intelligence
Customer relationship management
Supply chain management
Ebusiness

21. Extended ERP Components
Ebusiness components include elogistics and eprocurement
Elogistics – manages the transportation and storage of goods
Eprocurement – the business-to-business (B2B) purchase and sale of supplies and services over the Internet

22. ERP Benefits and Risks (Costs)
Common ERP benefits
Integrate financial information
Integrate customer order information
Standardize and speed up manufacturing processes
Reduce inventory
Standardize human resource information

23. LEARNING OUTCOME REVIEW
Now that you have finished the chapter please review the learning outcomes in your text