1. Do’s and Don’ts From a Credit Union Perspective Handling Internal Fraud Investigations Mike Mossel – RSM McGladrey, Inc June 15, 2011 – ACUIA Conference

2. Who Is This Guy?? Mike is the National Managing Director for McGladrey’s Credit Union Risk Advisory Services. Mike is responsible for managing all of McGladrey’s risk advisory-related services provided to credit unions. Mike’s practice consists of 21professionals who provide services to over 300 clients annually. Mike has over 30 years of internal audit experience – 20 years exclusively within the credit union industry. Mike’s credentials include certifications as a Certified Fraud Examiner (CFE), Certified Bank Auditor (CBA), Certified Risk Professional (CRP) and Certified Financial Services Auditor (CFSA).

3. Presentation Outline  Internal Fraud…..the Unspoken Risk – what is this animal?  Awareness: First Line of Defense – Case Studies  General Legal Aspects of Fraud  Fraud Examination Methodology  Expectations for Fraud Prevention & Detection

4. Internal Fraud The basic questions-------??? 1. Who does it? 2. Why do they do it? 3. How do they do it?

5. Internal Fraud  Most frauds are committed by long-term employees with responsibilities.  Many times fraudulent funds are right in the employee’s account  Three elements of fraud: - Integrity - Motive - Opportunity

6. Internal Fraud The most recently common types of internal frauds based on our experience: Loans Identity Theft GL Accounts Stolen Cash Unauthorized use of corporate credit cards Kickbacks on sales of repossessed vehicles or indirect loan dealers Procurement/Purchasing Functions

7. Case Study #1 Theft of $996,000 through the funding of RE loans - Lack of adequate segregation of conflicting duties - Lack of secondary review - Lack of adequate control over GL reconcilement

8. Case Study #2 Theft of $1.3 million through the ATM GL Clearing accounts - Lack of adequate segregation of conflicting duties - Lack of secondary review - Lack of assigned responsibility - Lack of adequate control over GL reconcilement - Lack of proper follow up - Lack of identifying fraud indicators

9. Case Study #3 Theft of $140,000 through improper system access - Lack of adequate assignment of system access - Lack of periodic review - Lack of adequate secondary controls over GLs

10. Case Study #4 Theft of $139,000 through branch over/short accounts - Lack of secondary review - Lack of assigned responsibility - Lack of adequate control over GL reconcilement - Lack of proper follow up - Lack of identifying fraud indicators

11. General Legal Aspects of Internal Fraud Elements of Fraud:  Misrepresentation  Knowingly and with intent  Reliance  Injury

12. General Legal Aspects of Internal Fraud Ways to Prove Intent:  Alteration of documents  Concealment  Destruction  Lying  Personal Gain  Obstruction  Pattern  Testimony  Confession

13. Fraud Examination Methodology  Circle the Wagons  Document Examination  Interview Process  Display of Physical Evidence

14. Circle the Wagons  Confidentiality  On a Need to Know Basis

15. Document Examination  Personnel files  Performance records  Prior audit/investigative files  Financial accounts and disclosures  Documents pertinent to the investigation – wherever that takes you

16. Interview Process  Neutral Third Party Witnesses  Corroborative Witnesses  Co-Conspirators  Accused

17. Interview Process Characteristics of a Good Interview:  Thoroughness  Pertinence  Objectivity  Timeliness  Observation

18. Interview Process Characteristics of a Good Interviewer:  Good listener  Demonstrates fairness  Works informally  Lacks bias  Projects professionalism  Presents no threat

19. Interview Process Overview of Question Methodology:  Introductory  Informational  Assessment  Closing  Admission seeking

20. Display of Physical Evidence  Overestimation of the amount of physical evidence  Display one piece at a time  Display in reverse order of importance  When to cease displaying evidence  Organized and thorough file documentation

21. Expectations for Fraud Prevention & Detection Procedural & Behavior Policies:  The written documents that guide your employees….an instructional manual of sorts!  Management should determine that the credit union has designed written policies in the operations, codes of conduct, conflict of interest policies, and fraud policy.  Make sure they are effectively communicated to all employees.

22. Expectations for Fraud Prevention & Detection Credit Union Policies:  Should clearly define the expectations for all aspects of operations.  Should be approved by the Board of Directors.

23. Expectations for Fraud Prevention & Detection Code of Conduct Policies – written standards that promote:  Honest and ethical conduct.  Compliance with credit union policies and other rules and regulations.  Internal reporting of anyone that violates the code.  Accountability for adherence to the code.  Establishes a “tone at the top.”

24. Expectations for Fraud Prevention & Detection Fraud Policy:  Establishes a “tone at the top” that fraudulent acts will not be tolerated.  Documents specifically what constitutes fraudulent acts.  Establishes responsibility for deterrence, detection, investigation and reporting.

25. Expectations for Fraud Prevention & Detection Whistleblower Policy:  Fraud reporting mechanisms are a critical component of an effective fraud prevention and detection system  Tips are overwhelmingly the #1 method of initial detection  Implement hotlines to receive tips and specific avenues for employees to report  Allow anonymity and confidentiality  Employees should be encouraged to report suspicious activity without fear of reprisal

26. Expectations for Fraud Prevention & Detection Employee Training: Employee training is vital What constitutes fraud How it hurts everyone in the credit union How to report any questionable activity Identifying red flags  Living beyond means  Financial difficulties  Control issues  Close relationship with vendor/member

27. Take Aways  Frauds are nasty but investigating them is an absolute necessity  Internal controls are a must  Proper fraud examination methodology  Policies and training

28. Questions & Answers

29. www.rsmmcgladrey.com @ mike.mossel@mcgladrey.com