1 CHCCS422B Respond holistically to client issues and refer appropriately
2 Contents Topic 1 Introduction Topic 2 Screening Topic 3 Assessment Topic 4 PlanningTopic 5 ImplementationTopic 6 Monitoring / ReviewTopic 7 Exit PlanningTC Training would like to acknowledge the A Bit Better Corporation for theScreen Beans that appear in this unit.Please note that the activities included in this learning material are optional. Assessment items to be submitted are available on Moodle.
4 1| Introduction: What is Case Management? “…individualised service delivery based on comprehensive assessment that is used to develop a case or service plan. The plan is developed in collaboration with the client and reflects their choices and preferences for the service arrangements being developed. The goal is to empower the client and ensure that he/she is involved in all aspects of the planning and service arrangement in a dynamic way.”(Case Management Society of Australia)
5 1| Introduction: What is Case Management? There are six phases in the process of case management. These are:ScreeningAssessmentPlanningImplementationMonitoring/reviewExit planningWe will go through each phase in more detail. As we do you will see that each step forms a foundation for the steps that follow. As we go through these steps we will use a particular client of “The Watershed” (Positive Change’s youth shelter) as an example.
6 1| Introduction: Knowledge, Skills and Values In order to undertake case management effectively there is certain knowledge that you will need. This includes, but is not limited to:Communication strategiesCultural issuesDevelopmental stagesHow to keep recordsHow to write reportsInformation about a range of other servicesRelevant legislationOrganisational policies and proceduresReferral options for a range of issuesSigns that abuse may be taking place.
7 1| Introduction: Knowledge, Skills and Values In order to undertake case management effectively there are certain skills that you will need. These include, but are not limited to:AdvocacyAnalysingAssessing risk of harmBuilding rapportCommunication strategiesConflict resolutionDefining needsGathering informationIdentifying feelingsIdentifying potential problemsIdentifying resourcesImaging alternativesMotivatingNetworkingPreparing reportsProviding supportReporting informationSetting goalsSolving problemsWorking in a teamWriting concisely.
8 1| Introduction: Knowledge, Skills and Values In order to undertake case management effectively there are certain values that you will need. These include, but are not limited to:CompassionCompetenceCreativityDisciplineFairnessFaithHealthIntegrityParticipationRespectSafetySelf-careSelf-awareness.