1. Enterprise Resource Planning (ERP)

2. ERP: Process-oriented, Enterprise-wide, Transaction-tracking Information Systems Since the 60’s, information technology has helped finance, HR, and production managers keep track of key financial and material transactions. Separate databases were developed for each function, but they rarely talked to one another. The last decade witnessed the widespread deployment of Enterprise Resource Planning Systems (ERP). –Process-oriented databases that integrate these separate systems, making each process’s inputs and outputs (financial, material, and labor) much more visible to managers.

3. Enterprise Resource Planning (ERP) Systems Defined Enterprise Resource Planning Systems are computer systems that integrate application programs in accounting, sales, manufacturing, and other functions in the firm. This integration is accomplished through a common database shared by all the application programs (Financial, HR, and Marketing & Operations)

4. Typical ERP Architecture Shared Database Sales & Distribution Financial Accounting Human Resources Manufacturing & Logistics

5. Major ERP benefits : 1. On-line/real time information available throughout all the functional areas of an organization; potential to (someday) enable web-based commerce; 2. Standardized data, entered once at the point it is created, improving accuracy (data integrity/information quality) 3. ”Best-practices" process models included in most applications, which at least forces organizations to consider updating processes. 4. With time and resources shifted from inputting, processing, organizing, and verifying data ( “busy work” that burns through time and money), more is available for innovating, problem solving and direct service to customers. 5. Heck, our old legacy systems wouldn’t survive Y2K anyhow!

6. ERP systems Leading vendors SAP Oracle PeopleSoft JD Edwards Baan (acquired by Invensys) ERP “Modules” HRMS Financials Manufacturing Distribution Sales

7. SAP

8. Human Resources Payroll Benefits administration Applicant data administration Personnel development planning Workforce planning (WF) Schedule & shift planning Time management Travel expense accounting Financial Accounting Financials Controlling Asset management SAP R/3 Applications

9. Manufacturing & Logistics Materials management (MM) Plant maintenance (PM) Quality management (QM) Production planning & control (PP) Project management system Sales & Distribution Prospect & customer management Sales order management Configuration management Distribution Export controls Shipping and transportation management (SD) Billing, invoicing, and rebate processing SAP R/3 Applications

10. Basic Data Customers Vendors Materials Bill of Materials, CAD WorkPlan, Plant maintenance plan, Inspection Plan, CAP Work Center Production Resources and Tools Rough – Cut planning profile Equipment Document Classification WORKFLOW Word Processing Mail Communication Telefax, EDI, Internet SD Customer order processing Customer requirements PP Demand Management Materials planning Rough Cut capacity planning Planned orders Capacity leveling SD Shipping, billing, transport Sales planning Profit planning SOP Project system Network Projects QM Inspection lot Inspection order MM Direct requisition Purchasing Invoice Verification PM Repair Maintenance Macro level Integration Example Warehouse management Inventory Management Goods Receipt Material Valuation Order  Creation  Release  Confirmation SAP

11. By 2000, ERP sales had cooled. Y2K issues had been addressed Market matured -- firms that wanted and could afford (@ $20K - $50K/seat) ERP systems had them. The “best practices” offered few competitive advantages if everyone had them. –For instance, with virtually all the top 100 chemical firms using SAP AG's ERP applications and following SAPs best practices, none had an edge.

12. And the “P” in Early ERP systems was grossly overstated ERP systems compile vital information into a single, company-wide system. However, the “P” in ERP is a misnomer; –ERP systems are fundamentally transaction management systems. –Early ERP systems were focused inwardly, not outward toward customers and suppliers. Early ERP systems also lacked functionality in key areas such as: –transportation planning, inventory management, shop floor control, and electronic commerce.

13. This gap spawned a new breed of software, known as supply chain management software Emerged as ERP users attempted to recoup their IT investments (~$20K-~$50K/seat) by improving the management of supply and demand. These supply-chain planning applications use ERP information to: –plan and manage demand –plan and manage capacity –plan and manage production –plan and manage distribution

14. Supply Chain Planning Systems Address Strategic, Operational, and Tactical Issues

15. Supply Chain Management Vendors/Functionality

16. Emerging Technologies CRM (Customer Relationship Management) –a strategy or philosophy - not a specific piece of technology - designed to optimize customer profitability, revenue, and satisfaction; –predicated on the assumption that investments in customer retention can be very profitable.

17. Impact of improved customer-based metrics