1. www.eurobusinesslanguageskills.net The portal that offers your students the opportunity to: Business Language acquire new knowledge and improve their proficiency and communication skills in Business Language for English, French, Italian and Spanish; Business Culture Modules learn more through the Business Culture Modules about the economic and social environments of 10 European countries (France, Germany, Greece, Italy, Lithuania, Norway, Romania, Slovakia, Spain and the United Kingdom); Personal Development and On-line Study Motivation boost their motivation through a module on Personal Development and On-line Study Motivation. The ELSTI project has been carried out with the support of the European community. The content of the project does not necessarily reflect the position of the European Community or the Romanian National Agency for Community Programmes in the Field of Education and Vocational. Training, nor does it involve any responsibility on their part.

2. ELS Business Training Culture modules The ELSTI project has been carried out with the support of the European community. The content of the project does not necessarily reflect the position of the European Community or the Romanian National Agency for Community Programmes in the Field of Education and Vocational. Training, nor does it involve any responsibility on their part.

3. Aim of Business Training Culture modules The Business Training Culture modules help the user become aware of differences and degrees of appropriacy in Business Culture across 10 different European countries.

4. FRANCE NORWAY GERMANY ROMANIA GREECE SLOVAKIA ITALYSPAIN LITHUANIAUNITED KINGDOM Countries in Focus Each Business Training Culture module is available in English and in the national language of the country in focus.

5. The 10 Business Training Culture modules have a similar structure and consist of 10 units, each focusing on a different aspect. Structure of the Modules

6. Unit 1 Making appointments Unit 2 Telephone etiquette Unit 3 Receiving clients Unit 4 Business dress code Unit 5 Addressing others Unit 6 Negotiating Unit 7 Entertaining Unit 8 Public behaviour Unit 9 Regional differences Unit 10 How to start a business in...... Index Index of the Business Training Culture modules

7. Unit 1: Making Appoinments (French Business Culture module) Lunchtime Lunchtime The famous « two-hour lunch-break is gradually disappearing, mainly in the larger towns and cities, but it is still wise to suggest appointments after 2.30 pm, just to be on the safe side. Lunch is still an important part of the day for French people, especially in the provinces. Avoid suggesting appointments at 12.00, unless you intend to invite your contact for lunch at the same time ! The Menu button allows the user to return to the Course Index. The Questions button allows the user to send an e-mail to the course tutor.

8. Unit 2: Telephoning (Italian Business Culture module)

9. Unit 3: Receiving clients (Greek Business Culture module) Receiving clients Clients are always greeted with a smile. Receptionists have a graceful appearance, are kind and well mannered, and above all skilled in dealing with difficult situations (e.g. complaints etc). The Attachments button allows the user to access a document with additonal information on the topic in focus.

10. Unit 4: Business Dress Code (Lithuanian Business Culture module)

11. Unit 5: Adressing others (Italian Business Culture module)

12. Unit 6: Negotiating (Romanian Business Culture module) Principles and Rules for Negotiation Do not make proposals until you have analysed them in depth. Do not start negotiations before carefully planning your strategy.

13. Unit 7: Entertaining (German Business Culture module)

14. Unit 8: Public Behaviour (British Business Culture module)

15. Unit 9: Regional differences (Spanish Business Culture Module)

16. Unit 10: How to start a business in… (Greek Business Culture module ) Unit 10: How to start a business in… (Greek Business Culture module ) How to start a business in Greece Company Regime: Legal framework – Law 2190/1920 for S.A. Companies, Law 378/1968 for shipping Companies, Law 89/1967 for Off-shore companies and Law 3190/1955 for Limited Liability Companies (EPE). Types of Companies: capital companies (corporations) and personal companies (partnerships). Starting a business in Greece requires a number of legal documents, but these are not totally different to those in other countries:

17. Example of the More section in the How to start a business in… unit Example of the More section in the How to start a business in… unit (Greek Business Culture module ) How to start a business in Greece Taxpayer Object of Taxation Foreign companies operating in Greece (in any corporate form) and all foreign organizations The income or profit from a source in Greece, as well as the net profit arising from their permanent establishment and operation in Greece, irrespective of the way in which profits are appropriated. Different criteria apply, however, if there is an agreement for avoidance of double taxation between Greece and the country in which the foreign company is based. Foreign companies and organizations, which are administered from Greece, regardless of whether or not their registered office is located abroad The companys total income (acquired in Greece and abroad). The net profit realized in Greece by a foreign company, which is permanently established in Greece is calculated after deductions of administration, organization and operating expenses incurred by the companys registered office, which cannot be in excess of 2% of the gross income realized in Greece. The Back button allows the user to return to the main slide

18. Each Business Training Culture modules contains a Final Test where users can test their knowledge of the business environments of the selected European country. Each test consists of multiple choice questions and users can check their answers on completion.

19. Example of the Final Test Example of the Final Test (British Business Culture module )

20. To access the ELS PORTAL, you must first subscribe to the course/s of your choice by clicking on Courses on the right of your own personal homepage (once you have registered and logged on to the portal).

21. For further information, please see the User Guide available on your own personal homepage (once you have registered and logged on to the portal).

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