1. Staff Development & Training ? ? ? ? ? ? What is Performance Management? ? ? ? ? ? ? ?

2. The Planning, Managing and Evaluating of Performance. A continuous process with ongoing communication linking each of the elements together.

3. Plan and Develop Objectives May-June 02’ Evaluate May-June 03’ Performance Management Process Perform and Manage July 02’ to June 03’

4. Planning  WHAT needs to be accomplished?  HOW it will be achieved?

5. Cascading Objectives Review College’s Annual Goals Review Budget Unit Goals Employee Performance Objectives

6. Perform and Manage Perform –A–A–A–Achieve desired results –D–D–D–Document! Document! Document! Manage –O–O–O–On-going, two-way communication –F–F–F–Feedback to reinforce desired performance –T–T–T–Tracking

7. Evaluate Measuring WHAT results were achieved Measuring HOW those results were accomplished

8. Writing SMART Performance Objectives

9. S pecific Focus on why the job exists Focus on the results Ask: What happens when the job is well done?

10. Objective Critique To follow a healthier lifestyle. Take advantage of appropriate professional development or classes. Be able to provide accurate information in an efficient manner to expedite students’ requests.

11. M easurable Quantify your objective Ask: How will I know when I’ve reached the desired result?

12. A chievable Realistic target dates Resources available Ask: Is there a reasonable chance results will be achieved?

13. R elevant Direct link to your job Supports department objectives Ask: Is this task relevant to the department goals or my job?

14. T ime-based Specific due date Establish milestones if time frame is “by the end of the year” Ask: When can I achieve the results?

15. Writing Objectives Small Group Activity Time: 20 minutes

16. Staff Development & Training We want your Feedback!

17. Thank you for joining us today. Celeste Holmes & Sandra McKnight

18. Reward & Recognition Program Goals Establish a criterion for non-financial recognition and reward program at CCC This approach is “best practice” and embraces the “employer of choice” model

19. Reward & Recognition Program Objectives To implement a system of non- monetary rewards for our employees To embrace recognition as a cornerstone