1. Enterprise Business Processes and Reporting (IS 6214) MBS MIMAS 2009 / 2010 Wednesday 11 th November Fergal Carton Business Information Systems

2. Last week Basic flows of information Process= physical and virtual components Process mapping is about communication Sales and Purchase processes An Post Delivery Record Form Background work for Cucina Process mapping assignment: 25 th Nov

3. This week Sales order process: information flows Sales process for Cucina Sample products from Cuisine de France Weaknesses of process mapping PCB exercise Postal coding notes –An Post Delivery Record Form – process? –Postal codes gets political Background work for Cucina

4. Sales order information flows Sales orders (Customer, product, qty, …) Goods Delivery Note (& anomalies) Returns Invoice Credit note Payment

5. Cucina – additional notes Cucina can create advantage by being “trustworthy” Trustworthy means being backed by accurate data GRN is good practice, makes for accurate process Think about discounts for customers Orders will provide data for: –Goods received notes (no price) –Invoices (with price) –Sales reports

6. Cucina process flows Work in groups Describe sales order process Show movement of goods and information Document assumptions about business Show process from customer viewpoint Why will customer order from you and not from Cuisine de France?

7. Cucina Sales process Sales order processing AccountsCustomer Goods Delivery (GRN) Sales order Invoice Sales order & GRN Payment

8. Sample bread products

10. Weaknesses of process mapping Biased representation? –Difficult to meet all people involved –Dependent on accuracy of information given by participants –Holes in understanding -> poor process –Doesn’t take into account new processes –Interpreted differently –Consistency in analysis when using multiple analysts –Only maps repetitive processes? –What about manual work? Find right level of abstraction Only theoretical? Complexity / overcomplication

11. PCB exercise –Read narrative –Draw a process map of the sales order process Highlight nouns : elements about which you need to record information Highlight verbs: an indication that some action is being done = processes

12. An Post Coding exercise Resolving anomalies gets political: –24-26 Market Street Ballymoney Co Antrim Northern Ireland BT53 6EB –Kilbride Rd Doagh Ballyclare BT39 0QA United Kingdom

13. An Post Coding exercise Resolving anomalies gets political: –Knocknaboul Ballydesmond Co. Cork –Church Rd Ballydesmond Co. Kerry –Carraganes Ballydesmond Mallow

14. An Post Delivery process