1. The Services of TDC Business InfoCentre Miss Wendy Wong Assistant Business Information Manager The Hong Kong Trade Development Council

3. Introduction Location of the TDC Business InfoCentre: 1 Expo Drive, the Hong Kong Convention and Exhibition Centre, Wanchai Business InfoCentre is a part of TDC services

4. A special library in trade and business information  Hong Kong, China and worldwide business contacts  Global statistics  Business and financial news  Company and industry reports  Journals and Periodicals  Trade and investment regulations  Tariffs and taxes  Trade fairs  World economic environment Introduction (Cont’d)

5. Target customers  Hong Kong business community, especially the small and medium- sized enterprises (SMEs).  Hong Kong trade associations, consulates, global trade promotional bodies  International business visitors  Welcome students to use our resources Introduction (Cont’d)

6. To enhance Hong Kong's standing as a partner and platform for global business To promote Hong Kong's leading role as an international business hub for services and information

7. Customer profile There are over 15,000 visitors per month 70% of visitors from Hong Kong 30% of visitors from overseas and Chinese Mainland Apart from SMEs, consultants, researchers, trade officers from consulates and trade commissions are also frequent users

8. Services of InfoCentre 1.Collections  Hard copy resources  Business Directories  Region/Country collection  Product/Service Industries  Statistics  Periodicals and Newspaper  Hong Kong Collection

9. Services of InfoCentre (Cont’d)  Electronic resources Over 60 electronic databases supplying business intelligence The most popular databases:  Business directories  Statistics  Industry and market reports  Country commercial guides  Tradeshows  Global Import duties

10.  Multimedia collection  Management and Business Skills Training  Customer Service/ Marketing  TDC’s market seminars Services of InfoCentre (Cont’d)

11.  The most popular and heavily used information  China Trade and Investment resources  Closer Economic Partnership Arrangement (CEPA), China’s accession to WTO  China company contacts  Provincial China yellow pages and statistical yearbooks  Project investment guide  International trade directories  Trade fair catalogues Services of InfoCentre (Cont’d)

12. China Trade and Investment resources International trade directories

13.  Service both external and internal customers  Offer service to customers in  Using the InfoCentre facilities  Information search  Use of electronic databases  Other electronic media  As a library to the Council  Provide information to head office and 40 overseas branch offices 2.Customer Service/Reference Service Services of InfoCentre (Cont’d)

14. 3.Guided tours and Electronic database demonstration  Guided Tour will be held Monday to Friday at 3pm.  Electronic Database Demonstration will be held Monday to Friday at 4pm.  Conduct tours to international organizations, chamber of commerce and government officials. Services of InfoCentre (Cont’d)

15. 4.Bookshop  TDC publications Product magazines Market research reports Trade fair catalogues Services of InfoCentre (Cont’d)

16. Monday - Friday Saturday Sunday 9:00 am - 8:00 pm 9:00 am - 5:00 pm noon - 5:00 pm Public holidays closed Tel. number: Fax number: E-mail: Website: Hong Kong Convention & Exhibition Centre, 1 Expo Drive, Wanchai, H.K. Services of InfoCentre (Cont’d)

17. Thank you