1. Cases and Case Analyses First case is due Wednesday before or in class. Look at the syllabus/website for information and case questions. Please follow the case format –Last FOUR digits of your PID number –Double-spaced –No more than 500 words and please indicate this number at the end of your brief. Contact me if something is unclear.

2. Organizational Effectiveness BA 152

3. Organizational Effectiveness Effectiveness –Goal achievement –Doing the right thing! Efficiency –Level of resources used to achieve goals –Doing things right! What might be the trade-offs? Approaches to determining effectiveness

4. Organizational Effectiveness Resource-based Approaches –How well can an organization get the resources it needs? –Useful when other approaches won’t work. –Useful in non-profit/social welfare orgs. –But may ignore how resources are used.

5. Organizational Effectiveness Internal Process Approach –How efficient is the organization internally? –Useful when measures are available –However, assessments can be subjective, –and the approach does not assess if goals are actually met.

6. Organizational Effectiveness Goal Accomplishment –To what extent does the organization achieve its goal(s)? –Used in most business organizations. –But goals might be in conflict. –Which goals and how to measure. –Does not assess how efficiently resources were used to achieve the goals.

7. Organizational Effectiveness InputsOutputs Throughputs System ResourceInternal ProcessGoal

8. Organizational Effectiveness How would you assess KFBS’ effectiveness from each of these approaches? –Resource-based –Internal Process –Goal Accomplishment

9. What is a stakeholder? How might each evaluate effectiveness? What are the advantages of this approach? What are the disadvantages of this approach? Stakeholder Approach

10. Who are KFBS’ key stakeholders? How might each evaluate the School’s effectiveness? Stakeholder Approach

11. Human Relations Open Systems Internal Process Rational Goal Goal: Human Resource Development Goal: Stability Goal: Growth Goal: Efficiency/Profit Competing Values Model InternalExternal Control Flexibility Effectiveness: System Resource & Internal Process Effectiveness: Internal Process Effectiveness: Goal Accomplishment & Internal Process Effectiveness: Goal Accomplishment

12. InternalExternal Control Flexibility Organization A Organization B Competing Values Model

13. InternalExternal Control Flexibility Competing Values Model

14. The Balanced Scorecard Mission Strategy Goals Financial Do actions contribute to improving financial performance? Examples of measures: profits, return on investment Internal Business Processes Does the chain of internal activities and processes add value for customers and shareholders? Examples of measures: order-rate fulfillment, cost-per-order Customers How well do we serve our customers? Examples of measures: customer satisfaction, customer loyalty Learning and Growth Are we learning and changing? Examples of measures: continuous process improvement, employee retention, new product introductions

15. Summary 1.There is no one easy and complete way to assess how well an organization’s strategy is working (determining an organization’s effectiveness). 2.Multiple approaches to assessing effectiveness are preferred.

16. For Next Time The University Art Museum