1. Integrated Technology Services Integrated Technology Services U.S. General Services Administration Connecting with Integrated Technology Services’ Network Services Programs Connecting with Integrated Technology Services’ Network Services Programs Robin Browder General Services Administration Federal Acquisition Service Integrated Technology Services Robin Browder General Services Administration Federal Acquisition Service Integrated Technology Services March 16, 2010

2. Integrated Technology Services Agenda Who We Are What We Do How We Do It Our Products and Services Summary Benefits 2

3. Integrated Technology Services ITS offers government access to the spectrum of IT products and services, and to strategic solutions that meet customer needs ITS “Great Government through Technology” Computer Systems & Hardware Software & Applications Satellite Services Internet Services Data Centers & Storage Communication Networks & Services Professional Services Cybersecurity SustainabilitySocioeconomic Wireless & Mobility IT Offerings Strategic Initiatives 3

4. Integrated Technology Services Integrated Technology Services Organization Integrated Technology Services (ITS) Edward J. O’Hare, Assistant Commissioner Integrated Technology Services (ITS) Edward J. O’Hare, Assistant Commissioner Federal Acquisition Service (FAS) James A. Williams, Commissioner General Services Administration (GSA) Martha N. Johnson, Administrator Network Services Programs Karl Krumbholz GWAC Programs Michael O’Neill Planning and Portfolio Management Kevin Conway Acquisition Operations Damon McClure Infrastructure Optimization Lawrence Hale IT Schedule Programs Patricia Waddell 4

5. Integrated Technology Services ITS delivers products/services through four main channels ITS helps government execute its core mission by making IT acquisitions:  Faster  Cheaper  Easier Office of Infrastructure Optimization Good for Government Programs Network Services Your one-stop shop for telecommunications solutions. Governmentwide Acquisition Contracts Comprehensive and flexible contracts that provide virtually any IT services IT Schedule 70 Best available prices to government for IT commodities ITS 5

6. Integrated Technology Services Network Services Programs (National & Regional) 6

7. Integrated Technology Services Value to the Customer  Pre-negotiated, cost-effective solutions  Network Services Programs provides a variety of portfolio offerings to meet your IT, telecommunications, and network services requirements.  Enables customers to focus on their core mission  Network Services Programs has the technical and acquisition expertise to simplify your procurement process allowing you to save time and reduce your risk. 7

8. Integrated Technology Services What We Do:  Network Services Programs:  Develops,  Delivers, and  Manages telecommunications services and IT solutions to meet current and future needs of Federal Agencies and Departments in support of global missions and functions 8

9. Integrated Technology Services How We Do It:  By effectively leveraging competition  Thus offering the best available telecommunications services and IT solutions to Federal Agencies and Departments  At the best overall price in the marketplace  And delivering a fully integrated approach allowing agencies to focus on meeting mission requirements 9

10. Integrated Technology Services Our Products: Network Services Programs Offers  Fixed price, global, commercial telecommunications contracts  Network-based IT applications or custom designed network solutions  Regional Telecommunications Services  Dedicated Customer Support Services 10

11. Integrated Technology Services Network Services Contract Vehicles: ContractsAward Date No. of Service Providers Networx UniversalMarch 29, 20073 Networx EnterpriseMay 31, 20075 Managed Trusted IP Service (MTIPS)Various4 SATCOM IIMay 2, 200725 Federal RelayJune 28, 20071 Regional ProgramsVariousMultiple CONNECTIONSJanuary, 2003Multiple 11

12. Integrated Technology Services Networx Overview 12

13. Integrated Technology Services Achieving Netxworx Goals Networx SolutionsSpecific Requirements Better prices than the marketplace Over 50 services including legacy and leading edge Highly Competitive Prices Full Service Vendors Continuity High Quality Service Alternative Sources Operations Support Transition Assistance Continued availability of all FTS2001 capabilities Enforceable vendor quality agreements Broad array of offered and follow-on services Ongoing competition for new requirements Ordering, billing assistance as needed by agencies Smooth and timely transition to new contracts Negotiated, fixed-price CLINs; best prices available Top quality providers; Service Level Agreements with credits Universal contracts with one-stop shopping Enterprise contracts to foster competition; technology refresh clause Technology Service Managers, Central billing, C&A assistance Transition Coordination Center (TCC)Goals 13

14. Integrated Technology Services Networx – Universal Services: Telecommunications Services Communications Transport – Voice – Circuit Switched Data – Toll-Free – Combined – Private Line – Frame Relay – Asynchronous Transfer Mode IP-Based – Premises-Based IP VPN – Network-Based IP VPN – Voice over IP Transport – Content Delivery Network – Converged IP – IP Telephony – Internet Protocol Optical – Synchronous Optical Network – Optical Wavelength Wireless Services – Cellular/PCS – Multimode Wireless Management & Application Services – Video Teleconferencing – Managed Network – Audio Conferencing – Teleworking Solutions – Call Center/Customer Contact Center – Web Conferencing – Dedicated Hosting – Collocated Hosting – Storage – Customer Specific Design and Engineering Security Services – Managed Firewall – Intrusion Detection and Prevention – Managed E-Authentication – Vulnerability Scanning – Anti-Virus Management – Incident Response – Secure Managed Email – Managed Tiered Security Telecommunications Services Communications Transport – Ethernet IP-Based – IP Video Transport – Layer 2 VPN Optical – Dark Fiber Management & Application Services – Unified Messaging – Collaboration Support Special Services – Land Mobile Radio – Mobile Satellite – Fixed Satellite Special Services – Paging Mandatory Services Optional Services Awardees AT&T Verizon Qwest 14

15. Integrated Technology Services Networx – Enterprise Services: Mandatory Services Optional Services Telecommunications Services Communications Transport – Voice – Circuit Switched Data – Toll-Free – Combined – Private Line – Frame Relay – Asynchronous Transfer Mode – Ethernet IP-Based – Premises-Based IP VPN – Content Delivery Network – Converged IP – IP Telephony – IP Video Transport – Layer 2 VPN Optical – Synchronous Optical Network – Optical Wavelength – Dark Fiber Management & Application Services – Audio Conferencing – Teleworking Solutions – Call Center/Customer Contact Center – Web Conferencing – Dedicated Hosting – Collocated Hosting – Storage – Video Teleconferencing – Unified Messaging – Collaboration Support Security Services – Managed E-Authentication – Vulnerability Scanning – Incident Response – Secure Managed Email Access Services – Wireline Access – Broadband Access – Wireless Access – Satellite Access Special Services – Land Mobile Radio Wireless Services – Cellular/PCS – Multimode Wireless – Paging Telecommunications Services IP-Based – Network-Based IP VPN – Voice over IP Transport – Internet Protocol Management & Application Services – Customer Specific Design and Engineering – Managed Network Security Services – Managed Firewall – Intrusion Detection and Prevention – Managed Tiered Security – Anti-Virus Management Awardees AT&T Level 3 Verizon Qwest Sprint 15

16. Integrated Technology Services Why Transition to Networx?  FTS2001 Bridge Contracts Expire May/June 2011  Avoid loss of network services  Avoid increase in service and administrative costs  Benefit from Lower Prices on Networx Contracts  Currently Government-wide lost savings of approx. $18M/month  Comply with Trusted Internet Connections mandate and future Government mandates 16

17. Integrated Technology Services Networx Transition Timeline Continuity of Service 17

18. Integrated Technology Services What Agencies Need to Do Complete all Fair Opportunity Decisions by June 2010 Complete all orders by August 2010 Ensure services are cutover to Networx prior to May/June 2011 Disconnect remaining Transition Baseline Inventory Make Transition an Agency priority 18

19. Integrated Technology Services Networx – Pricing Information Access Benefits Price an entire network inventory Price services by category Price individual services Compare between contracts and acquisitions Available through Pricing Tool Ten-year pricing trends Key Performance Indicator (KPI) comparisons Unredacted contracts Pricer Training Guide Vendor A Vendor B Vendor C Pricer 19

20. Integrated Technology Services Network Billing and Inventory Management 20

21. Integrated Technology Services Standard KPIs – Performance-Based Services Availability - Av Time to Restore - TTR Grade of Service - GOS Bit Error Rate - BER Latency Jitter Event Notification - EN Response Time - RT 21

22. Integrated Technology Services Networx: SLAs to Ensure Performance Telecommunications Services Communications Transport – Voice – Circuit Switched Data – Toll-Free – Combined – Private Line – Frame Relay – Asynchronous Transfer Mode – Ethernet IP-Based – Premises-Based IP VPN – Network-Based IP VPN – Voice Over IP Transport – IP Telephony – Internet Protocol Optical – Synchronous Optical Network – Optical Wavelength Management & Applications Services – Dedicated Hosting Access Services – Wireline Access (Enterprise Only) KPIs Av (SDP-to-SDP) Latency Grade of Service (i.e. Packet Loss) Jitter TTR Credits Av (SDP-to-SDP) Grade of Service Jitter TTR On-Time Provisioning Billing Accuracy 22

23. Integrated Technology Services Networx: Security Services Managed Firewall (MFS) Intrusion Detection and Prevention (IDPS) Managed E-Authentication (MEAS) Vulnerability Scanning (VSS) Anti-Virus Management (AVMS) Incident Response (INRS) Secure Managed Email (SMEMS) Managed Tiered Security (MTSS) Managed Trusted IP Service (MTIPS) 23

24. Integrated Technology Services MTIPS: Managed Trusted IP Service MTIPS being added to Networx contracts to meet OMB M-08-05 for Trusted Internet Connection (TIC) MTIPS will include an Einstein 2 Enclave – with Passive Detection Capability MTIPS also includes the following components: Security Operations Center (SOC) for Agency Protection Transport from Agency WAN to TIC Portal Redundant Internet Access Service Supply Chain Risk Management (SCRM) Requirements Optional Features to Allow for Agency Unique Requirements Einstein 3 – Intrusion Prevention Capability will be added to MTIPS as a future contract MOD 24

25. Integrated Technology Services MTIPS: Trusted Internet Connection (TIC) Portal 25

26. Integrated Technology Services MTIPS: Features Encrypted Traffic Scan and filter incoming and outgoing email, web traffic and known bad mail Agency Security Policy Enforcement Forensic Analysis Custom Reports Ad-hoc user defined reports Agency NOC/SOC Console - customized to Agency Requirements Custom Certification and Accreditation Support More stringent security controls External Network Connection Encrypted DMZ 26

27. Integrated Technology Services MTIPS Point of Contact  John Migliaccio  703-306-6334  john.migliaccio@gsa.gov

28. Integrated Technology Services Networx Offers Several Managed (Hosted) Computing Solutions Shared Hosting Virtual storage Shared applications On-demand provisioning Pay-as-you go pricing IT assets off- premise Dedicated Hosting* Management of servers, operating system, middleware for a variety of hardware platforms Performance management Restoration and backup IT assets off- premise * Application Hosting (optional feature) Collocated Hosting 24/7 secure Internet data center Internet connectivity Flexible bandwidth Basic maintenance and support IT assets are on & off-premise Self-Hosting Power, space, and bandwidth managed internally Secured facility In-house technical support IT assets on- premise Level of Virtualization High Low High Resilience on 3 rd Party Vendors Ability to Scale and Provision Computing Power Dynamically Public & Private Cloud Computing Networx Hosted Solutions Private Data Center 28

29. Integrated Technology Services SATCOM II: Reliable Communications to meet a variety of Mission needs Satellite DSL or Cable Alternative IndoorEquipment Portable Access Mobile Access Voice/Data/Video on a single device Cellular Backhaul Non Line of Sight Point to Multi- point Broadband Wireless Connectivity Portable/Mobile Point to Multi-point Local Loop Diversity WiFi Inside Satellite 29

30. Integrated Technology Services SATCOM II Contractors: 16 Large Businesses 30

31. Integrated Technology Services SATCOM II Contractors: 9 Small Businesses 31

32. Integrated Technology Services FCSA Points of Contact  Jim Russo  703-306-6631  jim.russo@gsa.gov  Kevin Gallo  703-306-6616  kevin.gallo@gsa.gov

33. Integrated Technology Services Federal Relay: Established by Congress under Public Law 100-542, the Telecommunications Accessibility Act of 1988 Provides Federal employees who are deaf, hard of hearing and speech disabled equivalent communication access Allows the general public (constituents) the ability to conduct business with the Federal government and its agencies Enables Federal government agencies to meet their obligation under Section 504 of Rehabilitation Act for their employees and constituents with hearing and speech disabilities in the workplace and public 33

34. Integrated Technology Services Federal Relay: Service Offerings Telephonically-Based Services: TTY/Voice/ASCII (a.k.a. TRS) Captioned Telephone (CapTel) Speech-to-Speech (STS) Internet-Based Services: Video Relay Service (VRS) Internet Protocol (IP) Relay Relay Conference Captioning (RCC) 34

35. Integrated Technology Services Federal Relay Points of Contact  Ed Smith  703-306-6394  ed.smith@gsa.gov  Patricia Stevens  703-306-6308  patricia.stevens@gsa.gov  www.gsa.gov/fedrelay

36. Integrated Technology Services Regional Programs: Where We Are AK WA OR ID CA NV HI AZ ND SD WY UTCO IA NE MOKS MN WI MI ILINOH NH VT MA CTRI NY NJ PA DE MD WV VA KY TNNC SC GAAL MS FL Pacific Rim Region 09 Northwest/Arctic Region 10 Rocky Mountain Region 08 The Heartland Region 06 NM OK TX AR LA Greater Southwest Region 07 Southeast Region 04 Great Lakes Region 05 New England Region 01 Northeast & Caribbean Region 02 Mid-Atlantic Region 03 MT ME NationalCapital Region 11 Financial Services Center 36

37. Integrated Technology Services Regional Programs: Nationwide Program Statistics  250 Telecommunications personnel  26 Metropolitan Area Acquisitions  120 Regional Contracts  300 Private Branch Exchanges (PBX)’s  900 Local service customers  1.5 Million telephone lines 37

38. Integrated Technology Services Nationwide IP Broadband to the Desk-Top Local Switched Service IP Based End-to-End Services Agencies look to GSA to manage the delivery complexities of telecommunications services -- to the desk top nationwide Service Evolution over Time  Federal agencies want interoperable, secure, optimized end-to- end IP broadband telecom services  moving away from disparate local telecom arrangements in place across the agency today  The expertise of the 200+ nationwide resources, combined with the services and technologies available under the ITS contract portfolio, offer Agencies an efficient and effective way to evolve to broadband telecommunications services 38

39. Integrated Technology Services Fully Managed VoIP Solution under Networx ServiceAvailability VoIP Service LAN Management (MOD) (added feature ordered with VoIP) September 2009 IP Transport Dedicated Access IP Phones  With the advent of VoIP, the demarcation between WAN and LAN is blurring  GSA now offers agencies more options for VoIP solutions, including LAN management  Agency Enterprise-wide end-to-end solutions GSA manages the complexity and brings it all together 39

40. Integrated Technology Services LAN Management for VoIP LAN Environment Router Packet Switch Data Customer Premises Packet Switch VoIP IP Phones PC Fault Management Detection, Correlation, Isolation, Recovery, and Reporting Configuration Provision, Change Management, Auto Discovery, Back-Up/Restore, and Inventory/Asset Management Billing Usage Tracking, Cost Accounting, and e-Billing Performance Collection, Reporting, Analysis, and Capacity Planning Security Access Control, Policy, Audit, and Intrusion Detection IP Network Simplified pricing: Available on a per-seat basis 40

41. Integrated Technology Services Managed VoIP Building Service Vision  Value to Agencies Provides VoIP to the desktop for a per-seat price Offers single source for efficient infrastructure management Enables (non-coincident) Agency migration to Broadband services Reduces complexity of installing new service Multi-tenant Multi-floor Building – Voice Only Network Packet Switches IP Network IP Phones VoIP Router Floor 1 Floor 2 Floor 3 Floor 4 41

42. Integrated Technology Services GSA Regional Network Services Help Agencies Implement VoIP Solutions VoIP Life Cycle Support Before Requirements Plan During Order Implement After Management/Administration Technology Refresh 42

43. Integrated Technology Services Regional Services Points of Contact  R1 - John Sullivan816-823-3060 X66037 john.l.sullivan@gsa.gov  R2 - Raymond Lewis 202-260-6352 raymond.lewis@gsa.gov  R3 - Susan Labman215-446-5827 susan.labman@gsa.gov  R4 - Thurza "Kitty" Tucker404-331-1777kitty.tucker@gsa.gov  R5 - Karen Vaughan312-886-3823karen.vaughan@gsa.gov  R6 - Charlotte Nevels816-926-5794 charlotte.nevels@gsa.gov  R7 - Sylvia Hernandez817-574-4300 sylvia.hernandez@gsa.gov  R8 - Maurice Smith303-236-8000 x 3310 maurice.smith@gsa.gov  R9 - John Golden415-522-4536 john.golden@gsa.gov  R10 - John Norton253-931-7519 john.norton@gsa.gov  R11 - Ken Rash202-205-3724 ken.rash@gsa.gov

44. Integrated Technology Services CONNECTIONS Overview  National Telecommunications Infrastructure (awarded Jan 2003)  Multiple Award ID/IQ 8yrs (3 base years and five 1- year options)  Full and Open Competition  Delivery / Task Order Model  Fair Opportunity  Firm Fixed Ceiling Price  Supports Performance Based Contracting Approach  3 Categories (Equipment, Services, and Solutions) 44

45. Integrated Technology Services The “Big” Picture 45

46. Integrated Technology Services CONNECTIONS Prime Contractors C ONNECTIONS contractors can add sub-contractors at any time Please see http://www.gsa.gov/connections for contractor contact information 46

47. Integrated Technology Services Future Network Services Programs:  CONNECTIONS II  Future COMSATCOM Services Acquisition 47

48. Integrated Technology Services CONNECTIONS II  Telecommunications, Network, and Communications solutions for Buildings, Campuses, Enterprises  Multiple award, IDIQ contract, highly qualified industry partners  Worldwide geographic scope  Integrates well with GSA transport contracts  Professional and technical services, equipment  Highly flexible - no project too big or small  Award goal - fall quarter 2010 48

49. Integrated Technology Services Connections & Connections II Points of Contact  Connections:  Deborah Clark  703-306-6546  Deborah.clark@gsa.gov  www.gsa.gov/connections  Connections II:  Fred Haines  703-306-6291  Fred.haines@gsa.gov  www.gsa.gov/connectionsii

50. Integrated Technology Services Future Commercial SATCOM Services Acquisition (FCSA): DISA-GSA Partnership Future COMSATCOM Services Acquisition DSTS-G (2001) DSTS-G (2001) Inmarsat (2001) Inmarsat (2001) SATCOM II (2007) SATCOM II (2007) DISA GSA DSTS-G – DISA Defense Information Systems Network (DISN) Satellite Transmission Services—Global DISA and GSA have a long-term Memorandum of Agreement to accomplish: Solicitation Development Source Selection Contract Operation Strategy Presented to Congress, Agencies, Industry, & Press FCSA website established (www.gsa.gov/fcsa) 50

51. Integrated Technology Services FCSA Service Areas and Contract Vehicles Custom END-TO-END SOLUTIONS “Plug-in” SUBSCRIPTION SERVICES ($/month, $/minute, $/MB) TRANSPONDED CAPACITY Network Vendor defines parameters for use and price Vendor defines standards, interfaces, and subscription rates Customer defines standards, components, and interfaces (which determines cost) Network +++++ Leased Bandwidth Teleport User Equipment Integration Services Network Management Leased Bandwidth Contract Mechanism Multiple Award ID/IQ Contracts Multiple Award IT Schedule 70 SIN 132-55 Multiple Award IT Schedule 70 SIN 132-54 51

52. Integrated Technology Services FCSA Transition Planning  Transition Timeline  GSA and DISA are prepared to work with Agencies to map existing and new requirements to the most appropriate FCSA option 52

53. Integrated Technology Services FCSA Points of Contact  Jim Russo  703-306-6631  Jim.russo@gsa.gov  Kevin Gallo  703-306-6616  Kevin.gallo@gsa.gov  www.gsa.gov/fcsa

54. Integrated Technology Services Thank you for your interest and participation! ITS can help make all of your IT acquisitions faster, cheaper and easier Network Services Programs provides a robust portfolio of pre-negotiated, cost- effective solutions Network Services Programs has the technical and acquisition expertise to simplify your procurement process and enable you to save time and reduce risk Please remember: Office of Network Services Programs Phone (877) 387-2001 Email its.communications@gsa.gov Web www.gsa.gov/networkservicesprograms For more information contact: 54

55. Integrated Technology Services Register now at http://www.networkservices.gsa.gov/ for the 2010 Network Services Conference and learn more about our exciting new programs June 21-24, 2010 GSA FAS/ITS 2010 Network Services Conference Rosen Shingle Creek Orlando, Florida 55