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Professionalism - The Service Users Perspective Rachael Barnes 10 December 2009 Rachael Barnes (UNTRAP) 10 December 2009.

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Presentation on theme: "Professionalism - The Service Users Perspective Rachael Barnes 10 December 2009 Rachael Barnes (UNTRAP) 10 December 2009."— Presentation transcript:

1 Professionalism - The Service Users Perspective Rachael Barnes 10 December 2009 Rachael Barnes (UNTRAP) 10 December 2009

2 Question What it is it that leads me to describe someone as ‘professional’ ? Rachael Barnes (UNTRAP) 10 December 2009

3 Consultant Paediatrician & Community Physiotherapist On time/reliableHonest Listen & acknowledge my views & concerns Genuine empathy & understanding Respecting Jacob as an individual Foster mutual trust & respect Going beyond just what is required Rachael Barnes (UNTRAP) 10 December 2009

4 Conclusion Professionalism is: More than competency – I expect this as a given More about the relationship and how you come away feeling you have been treated Rachael Barnes (UNTRAP) 10 December 2009

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