2 Characteristics of a Poor Filing System Files are lost and cannot be found. Files are messy and disorganized. Office staff are unclear about how the filing system works. Attorneys and legal assistants do not trust the file system and keep their own files, or keep the office’s files in their possession. Staff are constantly aggravated and frustrated over the file system. Large amounts of time and money are wasted trying to find the file and information. Poor-quality legal services are given to clients due to the poor filing system.