1. - 12 1 McGraw-Hill © 2005 The McGraw-Hill Companies, Inc. All rights reserved.

2. 12 Stress and Conflict

3. - 12 3 McGraw-Hill © 2005 The McGraw-Hill Companies, Inc. All rights reserved. Learning Objectives  Define the meaning of stress.  Identify the extraorganizational, organizational, and group stressors.  Examine individual dispositions of stress.  Describe intraindividual and interactive conflict.  Discuss the effects of stress and conflict.  Present strategies for coping/managing stress and negotiation skills for conflict resolution.

4. - 12 4 McGraw-Hill © 2005 The McGraw-Hill Companies, Inc. All rights reserved. Starting with Best-Practice Leader’s Advice  Harvard’s Robert H. Mnookin on Negotiation Strategies for Managers  Program on Negotiation for Senior Executives  Mnookin is a widely recognized expert on conflict resolution  Attendees from a broad range of titles and ages-30% women  Hone skills  Opportunities to expand pie  Negotiating skills don’t improve through experience  Negotiation can be taught  Prepare, prepare, prepare  Some people natural negotiators  Not listening is biggest mistake of inexperienced negotiators

5. - 12 5 McGraw-Hill © 2005 The McGraw-Hill Companies, Inc. All rights reserved. The Emergence of Stress  New Environment Demands  What Stress Is, and Is Not  What about Burnout

6. - 12 6 McGraw-Hill © 2005 The McGraw-Hill Companies, Inc. All rights reserved. The Causes of Stress  Extraorganizational Stressors  Organizational Stressors  Group Stressors

7. - 12 7 McGraw-Hill © 2005 The McGraw-Hill Companies, Inc. All rights reserved. The Causes of Stress (Continued)

8. - 12 8 McGraw-Hill © 2005 The McGraw-Hill Companies, Inc. All rights reserved. The Causes of Stress  Individual Stressors: The Role of Dispositions  Type A Characteristics  Personal Control  Learned Helplessness  Psychological Hardiness (Continued)

9. - 12 9 McGraw-Hill © 2005 The McGraw-Hill Companies, Inc. All rights reserved. The Causes of Stress (Continued)

10. - 12 10 McGraw-Hill © 2005 The McGraw-Hill Companies, Inc. All rights reserved. Intraindividual Conflict  Conflict Due to Frustration  Goal Conflict  Role Conflict and Ambuiguity

11. - 12 11 McGraw-Hill © 2005 The McGraw-Hill Companies, Inc. All rights reserved. Intraindividual Conflict (Continued)

12. - 12 McGraw-Hill © 2005 The McGraw-Hill Companies, Inc. All rights reserved. Intraindividual Conflict (Continued)

13. - 12 13 McGraw-Hill © 2005 The McGraw-Hill Companies, Inc. All rights reserved. Interactive Conflict  Interpersonal Conflict  Intergroup Behavior and Conflict

14. - 12 14 McGraw-Hill © 2005 The McGraw-Hill Companies, Inc. All rights reserved. The Effects of Stress and Intraindividual Conflict  Physical Problems Due to Stress and Conflict  Psychological Problems Due to Stress and Conflict  Behavioral Problems Due to Stress and Conflict

15. - 12 15 McGraw-Hill © 2005 The McGraw-Hill Companies, Inc. All rights reserved. Coping Strategies for Stress and Conflict  Individual Coping Strategies  Organizational Coping Strategies

16. - 12 16 McGraw-Hill © 2005 The McGraw-Hill Companies, Inc. All rights reserved. Negotiation Skills: Going Beyond Conflict Management  Traditional Negotiation Approaches  Contemporary Negotiation Skills

17. - 12 17 McGraw-Hill © 2005 The McGraw-Hill Companies, Inc. All rights reserved. Questions