1. Innovative EC Systems:
Chapter 5
Innovative EC Systems:
From E-Government to E-Learning, Collaborative Commerce, and C2C Commerce

2. Learning Objectives Describe various e-government initiatives.
Describe e-government activities and implementation issues including government 2.0 and m-government.
Describe e-learning, virtual universities, and e-training.
Describe e-books and their readers.
Describe knowledge management and dissemination as e-commerce.
Describe and discuss online advisory systems.
Describe collaborative commerce.
Describe C2C activities in e-commerce.

3. E-Government: An Overview
Definition and Scope
*E-government
*Government-to-Citizens
*Electronic Voting
Electronic Benefits Transfer
*Government-to-Business
Government E-Procurement
Group Purchasing
Forward E-Auctions
*Government-to-Government

4. E-Government Categories of Activities

5. The Process of Using a Voting Machine

6. E-Government: An Overview
Government-to-Employees and Internal Efficiency and Effectiveness
*Government-to-Employees (G2E)
Internal Efficiency and Effectiveness (IEE)
Implementing E-Government
The Transformation to E-Government
E-Government 2.0 and Social Networking
*Government 2.0
The Potential of E-Government 2.0

7. E-Government: An Overview
M-Government
*Mobile government (m-government
The Benefits of M-Government
Some Implementation Issues
Applications

8. E-Learning, E-Training, and E-Books
The Basics of E-Learning: Definitions and Concepts
*E-Learning
*M-Learning

9. The Drivers of E-Learning

10. E-Learning, E-Training, and E-Books
Benefits and Drawbacks of E-Learning
Benefits of E-Learning
Education
Learning and training time reduction
Cost reduction
Large number and diversity of learners
Innovative teaching
Measurement and assessment of progress
Self-paced and motivation learning
Richness and quality
Flexibility
Updated and consistent teaching material
Ability to learn from mobile devices
Expert knowledge
Fear-free environment

11. The Engkey – Robot English Teacher
Source: The Korea Advanced Institute of Science and Technology. Used with permission.

12. E-Learning, E-Training, and E-Books
Drawbacks and Challenges of E-Learning
Need for instructor retraining
Equipment needs and support services
Lack of face-to-face interaction and campus life style
Assessments and examinations
Maintenance and updating
Protection of intellectual property
Student retention
Distance Learning and Online Universities
*Distance learning
*Virtual Universities--Real Degrees
Innovations in E-Learning

13. E-Learning, E-Training, and E-Books
Online Corporate Training
Using Computer Games for Training Current and New Employees
Social Networks and E-Learning
*Social learning
Learning in Virtual Worlds and Second Life
Visual Interactive Simulation
Learning On-Demand
*E-Learning Management Systems

14. E-Learning, E-Training, and E-Books
*Electronic Books (E-Books)
Devices for Reading E-Books
Combining E-Readers and Tablets
Advantages and Limitations of E-Books
A Final Note: Is This the End of Printed Books?

15. Knowledge Management, Advisory Systems, and Electronic Commerce
An Overview of Knowledge Management
*Knowledge management (KM)
Knowledge Management Types and Activities
Create knowledge
Capture knowledge
Refine knowledge
Store knowledge
Update knowledge
Disseminate knowledge

16. The Knowledge Management System Cycle

17. Knowledge Management, Advisory Systems, and Electronic Commerce
Knowledge Sharing
Software Tools for Knowledge Sharing
How Is Knowledge Management Related to E-Commerce?
KM and Social Networks
Deploying KM Technologies

18. Knowledge Management, Advisory Systems, and Electronic Commerce
Finding Expertise and/or Experts Electronically and the Use of Expert Location Systems
Answers Provided by People at Social Networks or Portals
*Automated Question-Answer Systems
Live Chat with Experts
*Expert/expertise location systems (ELS)
Seeking Expertise in Social Networks

19. AskMe’s Expert Location System

20. Collaborative Commerce
Essentials of Collaborative Commerce
*Collaborative commerce (c-commerce)
*E-collaboration
The Elements and Processes of C-Commerce
*Collaboration Hub (c-hub)
Improving Collaborative Commerce

21. Elements and Process of C-Commerce Systems

22. Collaborative Commerce
Representative Examples of Collaborative Commerce
*Vendor-managed inventory (VMI)
Retailer-Supplier Collaboration
Reducing Transportation and Inventory Costs
Reduction of Design Cycle Time
Elimination of Channel Conflict: Collaboration with Dealers and Retailers
Barriers to C-Commerce
Overcoming Barriers to E-Collaboration
Collaboration Processes and Software

23. Target’s Extranet

24. Consumer-to-Consumer Electronic Commerce
*Consumer-to-consumer (C2C) EC
E-Commerce: C2C Applications
C2C Auctions
Selling and Buying in C2C
Person-to-Person Money Lending
Classified Ads
Personal Services
File-Sharing Utilities: Napster and Others
C2C Activities in Social Networks and Trading Virtual Properties

25. Managerial Issues
How do we design the most cost-efficient government e-procurement system?
How do we design the portfolio of e-learning knowledge sources?
How do we incorporate social networking-based learning and services in our organization?
What will be the impact of the e-book platform?
How difficult is it to introduce e-collaboration?
How much can be shared with business partners? Can they be trusted?
Who benefits from vendor-managed inventory?

26. Summary E-government activities.
Implementing e-government to citizens, businesses, and its own operations.
E-learning and training.
E-books and their readers.
Knowledge management and dissemination.
Online advisory systems.
C-commerce.
C2C activities.