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Nick Bloom, 149, 2015 The Modern Firm in Theory & Practice Nick Bloom (Stanford Economics and GSB) Lecture 12: Incentives: Safelite glass case 1
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Nick Bloom, 149, 2015 These guys replace broken windshields
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Nick Bloom, 149, 2015 Overview the case
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Nick Bloom, 149, 2015 Overview the case Moved in early 1990s from in-store to mobile Moved to process claims for insurance companies 1993-1997 introduced PPP, could hit old levels with slightly higher performance. 12 weeks initial guarantee lowered to 70% of old rate
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Nick Bloom, 149, 2015 “Some of the technicians play too much time playing pinochle” said one manager
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Nick Bloom, 149, 2015 Why was the Safelite productivity so low?
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Nick Bloom, 149, 2015 Did the new performance pay plan address the issues? Did it add new problems?
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Nick Bloom, 149, 2015 What are the general pros and cons of going from flat rate piece rate?
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Nick Bloom, 149, 2015 Are Safelite installers good candidates for piece-rate pay?
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Nick Bloom, 149, 2015 Should there be a guaranteed wage?
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