1. A) Operations Management is concerned with multiple products and services B) Operations Management refers to service as well as manufacturing organisations C) Operations is broader including the financing and marketing functions D) Operations makes use of the tools of quantitative analysis and computer systems 1. Why is Operations Management a more encompassing term than Production Management?

2. A) Operations Management is concerned with multiple products and services B) Operations Management refers to service as well as manufacturing organisations C) Operations is broader including the financing and marketing functions D) Operations makes use of the tools of quantitative analysis and computer systems 1. Why is Operations Management a more encompassing term than Production Management?

3. A) machined B) stored C) designed D) quality controlled 2. A key difference between products and services is that products can be

4. A) machined B) stored C) designed D) quality controlled 2. A key difference between products and services is that products can be

5. A) tactical decisions B) operations decisions C) strategic decisions D) functional decisions 3. Decisions that are unstructured and have long-term consequences are;

6. A) tactical decisions B) operations decisions C) strategic decisions D) functional decisions 3. Decisions that are unstructured and have long-term consequences are;

7. A) the accounts department B) the location of senior staff C) the location of customer contact D) the location of the non-contact support services 4. In service operations, the front office is

8. A) the accounts department B) the location of senior staff C) the location of customer contact D) the location of the non-contact support services 4. In service operations, the front office is

9. A)Variety B)Variation C)Volume D) Visibility 5. Operations typically differ in terms of volume of output, variety of output, variation in demand or the degree of ‘visibility’ (ie, customer contact) that they give to customers of the delivery process. Please match the following element with the most appropriate of the above dimensions. Low unit costs are most closely matched to

10. A)Variety B)Variation C)Volume D) Visibility 5. Operations typically differ in terms of volume of output, variety of output, variation in demand or the degree of ‘visibility’ (ie, customer contact) that they give to customers of the delivery process. Please match the following element with the most appropriate of the above dimensions. Low unit costs are most closely matched to

11. A) Materials B) Information C) Staff D) Customers 6. Transforming resources include:

12. A) Materials B) Information C) Staff D) Customers 6. Transforming resources include: