Presentation on theme: "Benchmarking Financial Management Institute of Canada Ottawa, Ontario September 25, 2014 Mike Lionais."— Presentation transcript:
1 Benchmarking Financial Management Institute of Canada Ottawa, Ontario September 25, 2014 Mike Lionais Acting Executive Director, Costing Centre of Expertise Office of the Comptroller GeneralKiran Hanspal Executive Director, Results-based Management Expenditure Management Sector
2 Table of Contents Benchmarking Challenges in the Public Sector Benchmarking Internal ServicesContinued Efforts to BenchmarkingAnnex A – Definition of Internal ServicesAnnex B – Internal Services Performance Measurement Framework
3 Done right, benchmarking can drive performance! The action of identifying, comparing, understanding and adapting outstanding practices found either inside or outside an organization. Benchmarking is based mainly on common measures and the comparison of obtained results both internally and externally. Comparing results against those of a best practice organization will help the organization to know where it is in terms of performance and to take action to improve its performance.*Done right, benchmarking can drive performance!*Source: Treasury Board of Canada’s Supporting Effective Evaluations: A Guide to Developing Performance Measurement Strategies
4 Challenges in the Public Sector In the private sector, benchmarking can be done more readily:common goal of profitability; andcomparable services amongst competitors.In the public sector, benchmarking faces unique challenges:concept of value for money is focused on public good, effectiveness and efficiency rather than profits;agencies and departments are often the sole provider of goods and services (e.g., issuing passport); andvarying mandate of organizations has led to inconsistency in measures and interpretations.
5 Benchmarking Internal Services The Canadian government has been paving the way to make benchmarking feasible for internal services.Often referred as corporate and administrative services (CAS), these functions incur costs in support of departmental programs and activities. The costs are normally incurred outside of program branches for the benefit of the department as a whole (Annex A).Establishment of proposed internal services performance measurement framework (Annex B).Our government has been reporting on internal services as a common program activity since 2009:Recent spending reviews have provided additional insights on the use of internal services in program operations.
6 Continued Efforts to Benchmarking To allow historical and comparable information on internal services, the Canadian government has recently:developed draft standard internal service performance measures for 7 of the 10 IS categories;streamlined the presentation of internal services;developed a Guide on Internal Services Expenditures: Recording, Reporting and Attributing; andissued a Guide to Costing to ensure fundamental costing principles and concepts are consistently applied in decision making, performance comparison and resource management.
7 Contacts Expenditure Management Sector (EMS) email@example.com Office of the Comptroller General (OCG)
8 Annex A Definition of Internal Services Revised structure effective April 1, 2015Sub-programsManagement and OversightCommunicationsLegalHuman Resources ManagementFinancial ManagementInformation ManagementInformation TechnologyReal PropertyMaterielAcquisition*Source: Treasury Board of Canada’s Guide on Internal Services Expenditures: Recording, Reporting and Attributing
9 Program - Internal Services Link Program DirectSupportCostInternalServicesProgram OutputsProgram DirectProgram outputs’ costs = direct costs + all supporting costs (both in the program or in internal services)Cost should be linked to resultsMeasurement regimeProgram effectiveness.Program efficiency.Internal Services effectiveness.Internal Services efficiency.
10 Annex B Proposed Internal Services Performance Measurement Framework Outcome MeasuresMeasures of any departmental-wide impact of the serviceThis should be aligned with any TB Policy Objectives, beyond compliance of the policiesWould be best to have an outcome statement (s) e.g. the department rates the condition of all major assets and uses this to allocate resources.Measures would be % of department assets rated; % of departmental assets in poor condition; evidence of allocation of resources based on asset conditionServices MeasuresTypical measures of any serviceEstablishment of service standards and monitoring achievementMeasurement of client satisfactionCost/Efficiency MeasuresRelative cost of the service e.g. cost of service as a percentage of departmental spendingThe efficiency of the service, usually a cost per output. E.g. cost per HR action. Proxies can be used to measureefficiency e.g. cost per departmental FTE, where the FTE is a proxy count of the number of outputs.
11 Example of Proposed Measures: Financial Management