1. www.nw.hee.nhs.uk twitter.com/HENorthWest Urgent and Emergency Care Programme Suzanne Hughes, Urgent & Emergency Care Programme Lead John Adams, Director of Post Graduate Hospital Training Neil McLauchlan, Associate Head of Education & Commissioning

2. www.nw.hee.nhs.uk twitter.com/HENorthWest Urgent and Emergency Care Programme Background & Programme Development Suzanne Hughes, Urgent & Emergency Care Programme Lead

3. www.nw.hee.nhs.uk twitter.com/HENorthWest Strategic Context HEE Strategic Framework 2014-19 – Kings Fund recommending fewer centres – Supporting care at or closer to home – Adaptable skills in Emergency Care HEE Mandate 2014-15 – Tackling historic shortages in emergency medicine – Upskilling and training paramedics to deliver more treatment in the community and deliver onsite triage and treatment in emergencies HEE Business Plan 2014-15 – Additional emergency medicine trainees and consultants – Focus on NHSE and CCGs service policies, pathways or settings of care (Transforming Primary Care, 24/7 services and Emergency Medicine)

4. www.nw.hee.nhs.uk twitter.com/HENorthWest Strategic Context NHS 5 Year Forward View report – More appropriate use of primary care, community mental health teams, ambulance services, and community pharmacists – Developing linked or networked hospitals – linking emergency centres with specialist emergency centres – Access to 7 day services where this makes a clinical difference to outcomes – Proper funding and integration of mental health crisis services, including liaison psychiatry – A strengthened clinical triage and advice service – New ways of measuring the quality of urgent and emergency services NHS England Urgent & Emergency Care Review – Supported by HEE through EMWIG (Emergency Medicine Workforce Implementation Group) with specific projects on Medical Workforce, Physician Associates, Advanced Clinical Practitioners, Paramedics and Pharmacists – Distinguishes between those with urgent but non threatening needs (care outside of hospital as close to peoples homes as possible) and those with a more serious or life threatening emergency needs (treated in centres with the very best expertise and facilities) – Two levels of hospital based emergency centres (Emergency Centres and Specialist (Major) Emergency Centres) supported by a wide range of primary and community urgent care support services

5. www.nw.hee.nhs.uk twitter.com/HENorthWest Operational Impact Major issues across the whole workforce and not just medical National issue – decades of targets and pressure Recruitment & retention issues Reliance on locums and agency Impact on theatres, critical care, ICU, HDU, A&E an EM

6. www.nw.hee.nhs.uk twitter.com/HENorthWest Workforce Plans by LWEG Cumbria and Lancashire Vacancies Emergency Medicine Middle Grades and Consultants; development of nurse consultants A&E and unscheduled care nurse shortages: recruitment & retention, % international recruitment, % newly qualified workforce

7. www.nw.hee.nhs.uk twitter.com/HENorthWest Workforce Plans by LWEG Greater Manchester Vacancies Emergency Medicine Middle Grades and Consultants; reliance on locum cover; looking to international recruitment Complex care recruitment issues; development of advanced practitioners Impact of Healthier Together on the location and number of specialist and generalist centres

8. www.nw.hee.nhs.uk twitter.com/HENorthWest Workforce Plans by LWEG Cheshire & Merseyside Theatre workforce – shortage of skilled staff nurses in ED, Critical Care, Coronary Care and Theatres Newly qualified nurses filling most band 5 vacancies posing a risk to specialist areas Remodelling emergency care where possible and considering wider workforce in service transformation Impact of downgrading critical care advanced training posts Paediatric ED workforce issues High % international recruitment make stability of service difficult

9. www.nw.hee.nhs.uk twitter.com/HENorthWest Programme Development Establish current baseline of issues Develop suite of solutions through engagement, pilot work and evidence based practice Develop a Leadership Forum to guide, challenge and provide expertise to the development and delivery of the programme Develop a portfolio of projects dedicated to delivering the vision and blueprint of the future

10. www.nw.hee.nhs.uk twitter.com/HENorthWest Investment Forerunner Funds: – Lancashire economy clinical portfolio careers to recruit and retain medics and clinical staff across urgent, emergency, intensive, critical, unscheduled and other care sectors – North Lancashire to develop and deliver a programme of education across to support Primary Care Development by addressing identified skills gaps within General Practice staff, supporting future sustainability and maximising workforce development. – Royal Manchester Children’s Hospital and North West & North Wales Paediatric Transport Team (NWTS) to improve paediatric trauma care through targeted onsite simulation and crisis checklist implementation – “a child and hospital centred Paediatric Trauma Program” HEI Innovation Fund

11. www.nw.hee.nhs.uk twitter.com/HENorthWest Urgent and Emergency Care Programme Medical Workforce in Emergency Medicine John Adams, Director of Post Graduate Hospital Training

12. www.nw.hee.nhs.uk twitter.com/HENorthWest Emergency Physician (retired)

13. www.nw.hee.nhs.uk twitter.com/HENorthWest The annual headlines on A&E pressures are becoming almost a winter tradition. Solving this deep-rooted problem extends far beyond the front door of local emergency departments. A&E and ambulance services are the 24-hour frontline part of this system – and get this scrutiny as the most recognisable “brand”, but we ignore at our peril the role that community nurses, pharmacists, walk-in centres and GPs can play in delivering a sustainable and consistent urgent care service. David Colin-Thome Guardian 27 Nov 2014

14. www.nw.hee.nhs.uk twitter.com/HENorthWest A&E figures 'show NHS in winter crisis’ Daily Telegraph Record number of A&E patients kept in hospital... and overcrowding crisis sees four- hour waits double in a year Daily Mail More patients wait on trolleys as crisis looms in A&E units The Times

15. www.nw.hee.nhs.uk twitter.com/HENorthWest

16. www.nw.hee.nhs.uk twitter.com/HENorthWest The Issues Address current staffing shortfall Make EM a specialty which is professionally satisfying ( and NW the place to be ) Facilitate entry into EM Retain the work force

17. www.nw.hee.nhs.uk twitter.com/HENorthWest National Initiatives

18. www.nw.hee.nhs.uk twitter.com/HENorthWest National initiatives Run through training in EM Increase the intake to ACCS(EM) – 12 additional starters in 2014 Recognition of transferable competences – Defined route of entry (DRE-EM) HEE/CEM overseas development programme – Work, learn and return

19. www.nw.hee.nhs.uk twitter.com/HENorthWest HENW initiatives PG dean paper to LETB (Dec 2013) Training leads meeting (April 2014)

20. www.nw.hee.nhs.uk twitter.com/HENorthWest HENW initiatives Reduce long hours of duty and long duty runs Support development of non training grades Recruitment of non training grades Develop a culture of patient focussed diagnosis and management Review the quality of ACCS placements and promote those that offer a learning culture Support for trainees at CT3, a key transition point

21. www.nw.hee.nhs.uk twitter.com/HENorthWest HENW initiatives Facilitate a break in training – Run through with OOP may help

22. www.nw.hee.nhs.uk twitter.com/HENorthWest Urgent and Emergency Care Programme Non-Medical Workforce Solutions Neil McLauchlan, Associate Head of Education & Commissioning

23. www.nw.hee.nhs.uk twitter.com/HENorthWest Short Term Solutions CPD Strategy to support and develop existing and facilitate the flexibility of the wider workforce Leadership Development – commission a programme to support leadership capacity and capability for emergency care. Paramedics - review current education provision to ensure it is fit for future role requirements Mental Health training for non-mental health staff Physical health, and long term conditions training, for mental health practitioners Utilise the flexibility offered by the Advanced Practitioner Programme to fast track staff to gain specialist skills and competencies Increase in Primary Care Nursing, 30 CSP plus implementation of new foundation programme and 11% increase in District Nursing Actively support and invest in return to practice campaign

24. www.nw.hee.nhs.uk twitter.com/HENorthWest Medium Term Solutions Advanced Practitioners – increase by 20% to 136 to enable development of emergency care practitioners and other advanced practitioner roles Piloting a programme for training Physician Associates Piloting a new training programme for 10 sonographers Scope the wider workforce including AHPs and paramedics supporting Urgent and Emergency Care Departments. Emergency Care Pharmacists – pilot the development of a specialist pharmacy role For existing staff the funding for CPD will allow access to specialist education and training including: Continued funding for the Critical Care Institute in Greater Manchester for staff working in critical and high dependency care settings including the AIM programme. Develop a workforce transformation and competency framework for urgent and emergency care supporting transferability

25. www.nw.hee.nhs.uk twitter.com/HENorthWest Long Term Solutions Nursing – an increase of 125 Commissions representing a 7.2% increase since 2012/13 to give 3,322 commissions in 2015/16 Operating Department Practitioners – increase by 10% (20) to 219 Maintenance of the dual direct and technician entry to Paramedic training with NWAS Increases in Healthcare Science at STP and PTP to support diagnostic capacity Continue to closely monitor and performance manage improvement in student retention to increase outturn Ensure initiatives design to enhance commissioning support emergency medicine including, pre-degree year of care, Widening Participation Strategy, Care Certificate, TEL

26. www.nw.hee.nhs.uk twitter.com/HENorthWest Any Questions?