1. Collaborate 2015 Tech Preview February 27 Orientation

2. Agenda 1. 2. 3. 4. Introductions Program Overview Our Program Goals Your Program Goals Collaborate 2015 Demo What do you need from us? Next Steps 5. 6. 7. 8. Preview Functionality

3. Meet the Team Carl Marrelli Program Director Marissa Dimino Client Experience Scott Tsuchiyama User Experience Anthony Fabiani Client Support Anneke Bates Product Management

4. InstitutionCollab Admin CSU Chico Miroslav Lulic Drexel University Michael Shelmet Georgia College & State University Jim Wolfgang Greenville Technical College Lee McMinn Miami Dade College Debra Sheridan-Brinkman Tarleton State UniversityJustin Carrell Troy University Dona Gibbons Ultimate Medical Academy Rachel Scherer University of Nevada, Reno Robert Newbury FLVS Jeff Murphy Open University Rhodri Thomas Meet your fellow participants

5. Overview / What To Expect

6. Tech Preview Phases Hosted on Demo 11 participants Ideal for small meetings / classes ~10 users per session Manual room entry One major feature update Phase 1: 2/27 – 3/24Phase 2: 3/24 – 4/28Phase 3: TBD New rooms in Pre- Production Adding 80-100 participants Expand to larger meetings ~30 users earlier on, scaling up to ~75 users One major feature update and adding in SAS sessions LMS & LTI integrations Collaborate 2015 Mobile App Support Optionally continue in a “demo” environment

7. Rooms Assignments Each institution will get one dedicated room for their preview Share with multiple instructors / moderators Keep the schedule internally Each room will have a moderator link and a guest link Promote guests to moderator as needed Room links provided Monday New rooms will be created in Phase 2 migration

8. Support “Getting Support During the Collaborate 2015 Tech Preview Program” document Use Behind the Blackboard to submit issues Use “Collaborate 2015 Field Trial” as the account Please do not submit issues as a Sev 1 or Sev 2 Support will be provided to administrators by our Tier 2 organization No direct support will be available to faculty, students, and end-users Because this is pre-release software, there are no SLAs for response times nor can we guarantee that all issues will be resolved during the Tech Preview timeline Support will be provided during regular business hours 8:00am – 8:00pm Monday through Friday, excluding holidays 8:00am – 5:00pm local time out of Amsterdam and Sydney

9. Collaborate 2015 Help Get Started – Basic setup information Conduct a Meeting: Info on available tools to access Schedule and share presentations and PPTs Field questions and promote/remove participants Support – Basic troubleshooting and information on support logs Technical Preview Help Content for Moderators includes: http://bit.ly/collab15help

10. Communication “Onboarding” Meeting March 6 Invite Instructors Demonstration Training “Get Comfortable” Weekly Touch Points Starting March 10 Every Tuesday Open Feedback Topical Discussions Show / Demo Latest Email Planned Maintenance Windows Hotfix Updates Feedback Surveys

11. Goals of the Program

12. Feedback Goals User experience feedback workflows, quality of experience, browser experience, etc 1. Roadmap, continuous delivery, messaging feedback prioritization and process for continuous delivery, Collab 2015 messaging 2. Broader scalability and environment testing in production environment fully understand limitations for GA release, inform roadmap 3.

13. Your Goals Please tell us how to make this a highly valuable program for you …

14. Current Functionality

15. Environment Phase 1 demo is hosted in a limited capacity system Targeting use cases of small classes / office hours with ~10 people per session Scheduled updates will occur on Friday afternoons, between 4-6 PM Eastern Hotfix updates will be deployed as necessary; expect email

16. Browser Support Prepare to use Google Chrome Chrome extension to Host App Share https://chrome.google.com/webstore/detail/desktop- sharing/ajojghojfapedgfkjmhchgblmjfanggo Firefox, Internet Explorer and Safari support for participants coming in a few weeks

17. Functional Expectations Current HD Audio / Video Up to 6 Videos High Fidelity App Share File Share with Annotations Participant List Room Chat Promote Moderator Raise Hand Away Error Report Adding Soon More Browsers Firefox, IE, Safari w/ Flash Profiles & Avatars Device “Tech Check” Blank Canvas Whiteboard Adding Later SAS Session Support Presenter Role 30-75 participants MP4 Recordings Localizations More Accessibility

18. Common Issues User not using Chrome can chat cannot see/share audio/video 1. Sharing Audio and Video must allow browser access audio device selection 2. User cannot see all videos 5 + me video limit MCUs will not send video if bandwidth limited 3. File Uploads.ppt,.pptx,.pdf supported red error text for unsupported 4. App Share requires Chrome extension retry app share after ext. installed 5. Bandwidth Dynamic connection adjustment not fully developed yet May experience “black” video windows or no audio 6.

19. Known Bugs or Issues IssueWorkaround Reconnect button that is displayed after a user is removed from session is broken Reload page Whiteboard / Shared File occasionally does not display for a participant when it is shared before they join Advance slide or stop and restart whiteboard / file sharing Windows users will not see.pptx files in the list of files to upload Change the file type filter in Windows Explorer prompt to “all files” or drag-and-drop the file into the UI All visible audio and video panels will occasionally drop entirely and then come back about 5-10 seconds later N/A – session will continue When a moderator stops another moderators app share and does their own app share, the app share window will appear gray or loading A moderator should stop their own app share before another moderators start one. When a moderator stops app share, one participant’s video occasionally displays in two of the video areas If possible, have that user disable video and audio for a little bit so they get out of the “active speaker” queue and then re- enable.

20. Collaborate 2015 Test Drive http://bit.ly/carlguest

21. Wrap Up

22. How else can we help you?

23. Recruit Instructors / Teachers / Moderators !!! Next Steps 1. Invite them to next Friday’s Training 2. Test out your room! You will get a link on Monday or Tuesday 3.

24. Q&A