1. Beyond Four Walls: Hospitality Management Research and Information Literacy Oct. 7, 2005 Prof. Monica Berger mberger@citytech.cuny.edu

2. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/052 Presentation overview Traditional library/HM dept. liaisonship The library research landscape for HM students and faculty Information literacy, Middle States, and assessment

3. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/053 Library/department liaisonship Typically, one library faculty member liaisons to each department for both instruction and selection For HM, these two functions are split between two library faculty members:  Prof. Sharon Swacker for selection and  Prof. Monica Berger for instruction

4. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/054 Library/department liaisonship Prof. Sharon Swacker, selection (purchasing of materials) sswacker@citytech.cuny.edu, x5496 sswacker@citytech.cuny.edu Let’s look beyond books:  DVDs and videos are especially useful, e.g. Secrets of the CIA, Executive Housekeeping videos  New trade magazines, journals, newsletters

5. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/055 Library/department liaisonship Instruction for HM is provided by  Prof. Monica Berger, mberger@citytech.cuny.edu, x5488 mberger@citytech.cuny.edu  Class materials are captured on our website under Instruction > Instructional support and online tutorials. Within the webpage, go to >> Information for Students and then >>> Hospitality

6. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/056

7. 7 Library/department liaisonship Instruction typically is a one-shot workshop, one to two hours depending on class or time constrictions Instruction for HM 101 is based on Industry Profile project Instruction for HM 801 is free-form based on student’s research topics: this will likely evolve

8. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/058 The research landscape Here’s a broad overview of our resources with a focus on faculty bibliographic research I will note which resources are not appropriate for students

9. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/059 The research landscape CUNY+ Online catalog  Does not require login or authentication  Defaults to City Tech holdings on campus  Defaults to CUNY-wide holdings off campus

10. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0510 The research landscape CUNY+ Online catalog  Points to library resources in all media  Provides some links to specific digital media, particularly online government documents

11. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0511 The research landscape CUNY+ Online catalog  Highly structured information: names of authors and organizations and subjects are tightly controlled to be consistent and browsable, highest level of human mediation in organization and indexing of content  Searches very differently than full-text content that is searched by an Internet search engine

12. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0512 The research landscape CUNY+ Online catalog  Defaults to keyword search  Good for unknown item searching  Imprecise: quick and easy like Google

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16. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0516 The research landscape CUNY+ Online catalog  How do we search more precisely?  Search by subject but do we know the precise way that the subject is given?

17. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0517 The research landscape CUNY+ Online catalog  Easiest solution is to find one relevant record and select its subject

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19. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0519 The research landscape CUNY+ Online catalog The subject turns out to be:  Cookery (Fish) (who would have ever guessed that one?)  Click on hyperlinked subject heading for easy retrieval

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22. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0522 The research landscape CUNY+ Online catalog  Select title for information about book  Select holdings for call number/location and availability

23. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0523 The research landscape CUNY+ Online catalog  3314 items (probably mostly books) under TX (Hospitality Management) call number plus more under other call numbers  Browse the collection by call number  Wine books behind closed stacks under call number TP5XX  New titles reports coming next year

24. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0524 The research landscape Access beyond City Tech and CUNY  Can borrow from any CUNY library  Interlibrary loan from any U.S. library (not for students)  How do I find books and other materials beyond CUNY?

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35. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0535 The research landscape Databases and electronic resources  Mostly ejournals in aggregate databases  Also ebooks, photos, market research reports and more …

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39. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0539 The research landscape Databases and electronic resources  Hospitality & Tourism Index (EBSCO)  Not full-text  Points to non-Ebsco full-text as well as online catalog via SFX

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42. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0542 The research landscape Hospitality & Tourism Index (EBSCO) combines the records of three collections:  Cornell University’s former Hospitality database  Articles in Hospitality and Tourism (AHT), formerly co- produced by the Universities of Surrey and Oxford Brookes  Lodging, Restaurant & Tourism Index (LRTI), formerly produced by Purdue University Contains more than 490,000 records from 500 titles, with coverage dating as far back as 1965

43. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0543 The research landscape Hospitality & Tourism Index (EBSCO) will point to articles that are not available online

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47. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0547 The research landscape Hospitality periodical literature not all online: my guess is 60% online  Use the online catalog to find out which periodicals are in the library and what the dates of coverage are: we have most HM periodicals

48. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0548 The research landscape Ebsco Business Source Premiere  Has variety of information not available in Hospitality & Tourism Index including: market research reports industry reports country reports company profiles SWOT analyses  Full text for 8,200 serials and full text back to 1965

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50. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0550 The research landscape Lexis-Nexis  Newspaper, magazine, and newsletter articles  Not easy to start using: must select 1. News category and 2. News source

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55. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0555 The research landscape Home access to electronic resources 1. Via the green houses on the database page (Hospitality & Tourism Index not available off-campus now). Need to enter library ID for each resource 2. Via the CUNY Portal, http://www.cuny.edu Must register initially. One login onlyhttp://www.cuny.edu 3. Proxy server: will be available later this academic year. Will simplify access.

56. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0556 The research landscape Workshops are available both as scheduled and unscheduled for faculty and students, see our workshops page under Instruction

57. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0557 Information literacy, Middle States, and assessment Middle States involves both a self-study next year including a strategic planning process and an actual visit the following year Information literacy and assessment of information literacy, major focus of Middle States

58. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0558 Information literacy, Middle States, and assessment What is Information Literacy? Information literacy is a set of abilities requiring individuals to "recognize when information is needed and have the ability to locate, evaluate, and use effectively the needed information."

59. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0559 Information literacy, Middle States, and assessment An information literate student can:  determine the nature and extent of the information needed

60. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0560 Information literacy, Middle States, and assessment An information literate student can:  determine the nature and extent of the information needed  access needed information effectively and efficiently

61. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0561 Information literacy, Middle States, and assessment An information literate student can:  determine the nature and extent of the information needed  access needed information effectively and efficiently  evaluate information and its sources critically and incorporate selected information into his or her knowledge base and value system

62. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0562 Information literacy, Middle States, and assessment An information literate student can:  determine the nature and extent of the information needed  access needed information effectively and efficiently  evaluate information and its sources critically and incorporate selected information into his or her knowledge base and value system  use information effectively to accomplish a specific purpose

63. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0563 Information literacy, Middle States, and assessment An information literate student can:  determine the nature and extent of the information needed  access needed information effectively and efficiently  evaluate information and its sources critically and incorporate selected information into his or her knowledge base and value system  use information effectively to accomplish a specific purpose  understand many of the economic, legal, and social issues surrounding the use of information and access and use information ethically and legally (from the ACRL Information Literacy Competency Standards)ACRL Information Literacy Competency Standards)

64. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0564 Information literacy, Middle States, and assessment Profile of an information literate student from Middle States Profile of an information literate student from Middle States Source: Middle States Association of Colleges and Schools. Commission on Higher Education. Developing research & communication skills: guidelines for information literacy in the curriculum. Philadelphia, PA: Middle States Commission on Higher Education, 2003.

65. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0565 Information literacy, Middle States, and assessment Who is responsible for teaching Information Literacy? Both the HM faculty as well as library faculty Middle States will focus primarily on teaching (HM) faculty because  Information Literacy must be integrated throughout curriculum

66. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0566 Information literacy, Middle States, and assessment What is the library’s role here?  Ideally, library faculty (Berger), should provide input for all syllabi re. research components and integration of research into student writing and projects  Instruction for HM101 and HM801 rich in Information Literacy  Library instruction reinforces classroom instruction on plagiarism and citing sources

67. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0567 Information literacy, Middle States, and assessment How do we achieve integration of Information Literacy into the curriculum?  Collaboration between library and HM faculty on student projects and writing that help faculty with assignments with outcomes that help students to become information literate

68. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0568 Information literacy, Middle States, and assessment How do we achieve integration of Information Literacy into the curriculum?  Exercises that involve point of view or opposing viewpoints and relating how different resources reflect opposing viewpoints, e.g. National Restaurant Association on fast food and obesity: concerned about food labeling and lawsuits but not consumer-driven VERSUS sources in non-HM media

69. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0569 Information literacy, Middle States, and assessment How do we achieve integration of Information Literacy into the curriculum?  Assignments that Work! Worksheet: We can use this in developing assignments that help develop Information Literacy skills Assignments that Work! Worksheet

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71. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0571 Information literacy, Middle States, and assessment Maybe you are already integrating Information Literacy into your curriculum …  Industry profiles fairly rich  General Education initiatives related to Information Literacy: critical thinking/writing. Here is a presentation for the CUNY-wide committee on General Education connecting General Education and Information Literacy.presentation

72. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0572 Information literacy, Middle States, and assessment Information Literacy and library instruction relating to HM101 Industry Profile. I select a bankrupt company and have students tell me how they would research the company if they had an interview. Objectives: 1. Reevaluate love of Google as be-all and end-all 2. Relate research to life-skills and lifelong learning 3. Consider audience for corporate website 4. Analyze and evaluate a corporate website 5. Compare content on corporate website to published media and understand the difference between unpublished and published content 6. Identify why corporate website buries bankruptcy info, begin to relate information resources to “point of view”

73. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0573 Information literacy, Middle States, and assessment We’re just at the beginning of this process  Inventory of syllabi desirable  More collaboration  How will we achieve assessment of Information Literacy? Need to develop a rubric with concrete outcomes. We’ll want to look at Middle State’s Learning Goals across Academic LevelsLearning Goals across Academic Levels Compare 1 st semester students to AS and BS students?

74. Beyond Four Walls: Hospitality Management Research and Information Literacy. Prof. M. Berger, 9/7/0574 Information literacy, Middle States, and assessment For future reading: Sigala, M., Baum, T., &. (2003). Trends and issues in tourism and hospitality higher education: Visioning the future. Tourism & Hospitality Research, 4(4), 367-377. Retrieved Oct 05, 2005, from Hospitality & Tourism Index database.Sigala, M., Baum, T., &. (2003). Trends and issues in tourism and hospitality higher education: Visioning the future. Tourism & Hospitality Research, 4(4), 367-377. Emphasizes importance of information literacy/knowledge management as skills that HM faculty need to teach students in the current “Information Society”