1. Clinical Pathology Quality Dashboard July 2009

2. Clinical Pathology Quality Dashboard Inpatient Phlebotomy First AM Blood Draws

3. Clinical Pathology Quality Dashboard Inpatient Phlebotomy First AM Blood Test Results: PT/PTT, CBCP, and Comprehensive Panel

4. Inpatient Phlebotomy Draws Fiscal Year 2009 Clinical Pathology Quality Dashboard

5. Turnaround Times Point of Care service began

6. Clinical Pathology Quality Dashboard Molecular Diagnostics Laboratory

7. Clinical Pathology Quality Dashboard Chemistry In-Lab Turnaround Times

8. UMHS Blood Product Utilization Clinical Pathology Quality Dashboard

9. CAP Proficiency Testing 4th Quarter FY 2009 Clinical Pathology 91 = Number of Challenges 92% = Satisfactory Results Anatomic Pathology 0 = Number of Challenges N/A = Satisfactory Results Department Total 91 = Number of Challenges 92% = Satisfactory Results

10. Clinical Pathology Quality Dashboard CP Financial Measures

11. Clinical Pathology Quality Dashboard New Clinical Assays Added in Current Year Iohexol by UPLC-LC-MS/MS Ethyl glucuronide by EIA CEBPA mutation detection; prognosis in AML Direct detection/differentiation of methicillin- sensitive Staph aureus (MSSA) and methicillin- resistant Staph aureus (MRSA) from blood cultures Mycobacteria sp.-automated detection system Many others listed in March-June dashboards

12. Lean Process Improvements – Many! Work – station specific safety signs Blood Product Utilization Lean Team - Tim Laing, M.D. (OCA), Lead Clinical Pathology Quality Dashboard Clinical Laboratory Operations Initiatives

13. Multiple new clinical assays (see list) Integrated hematopathology reports Improved turnaround times - hematopathology Clinical Pathology Quality Dashboard Clinical Laboratory Service Enhancements