1. VOLUNTEER AND DONATIONS MANAGEMENT
INFORMATIONAL OVERVIEW
“Uncoordinated, uncontrolled masses of donated goods and volunteers can interfere with disaster operations and cause a secondary disaster”

2. Volunteer & Donations Management - Defined
In response to the donations problem generated during Hurricane Andrew and other recent disasters, in 1993 FEMA invited its planning partners – voluntary agencies, State and local governments, other Federal agencies, and some business and industry partners – to address the problem of unsolicited donated goods and volunteer services.
The National Steering Committee agreed on planning assumptions and recommendations for States to manage unsolicited goods, unaffiliated volunteers, and undesignated cash donations; these key elements became the initial National Donations Management Strategy.

3. Definition continued
In April 2002, a National Leadership Forum on Disaster Volunteerism (UPS, Points of Light Foundation & Volunteer Center National Network, and FEMA) brought a diverse group of agencies and individuals together to address the challenges of spontaneous volunteers in times of disasters.
Modeled after the National Donations Management Strategy, 10 key principles were developed to address the management of unaffiliated volunteers specifically and to supplement the national strategy on donations management.
The strategy elements and key principles are intended to give a basic understanding to the major questions about volunteer and donations management. Emphasized throughout is that a plan and procedures should be developed by States and their voluntary agency partners to implement these guidelines.
The plan should specify how a State will manage a volunteer and donations operation in a disaster.
NOTE:
The next two slides present the initial National Strategy for Donations Management developed from the steering committee and the 10 key principles from the management of unaffiliated volunteers created to supplement the national strategy on donations management.

6. Value of a Volunteer & Donations Management System
Provides Program Guidance to the States.
Brings together Standardization and Common Terminology.
The results help develop an Effective and Efficient Volunteer and Donations Management Program.

7. Volunteer & Donations Management System
Implemented throughout the four phases of emergency management.
The elements of the volunteer and donations management system establish a consistent flow of information and goods to help manage operational activities.
The basic mechanism for the public to donate and volunteer should not be changed dramatically from response to recovery.
Emergency
Management
Cycle
Preparedness
Recovery
Response
Mitigation

8. Key Agencies and Organizations
Several key organizations become involved in managing unsolicited donations of goods and volunteer services. Interagency collaboration enables organizations to work together as a team, strengthening the overall response to a disaster, and minimizing or eliminating duplication of services.
EMAs: Emergency Management Agencies (local, State, Territorial, Tribal, and Federal governments)
CBOs: Community-based organizations
FBOs: Faith-based organizations
VOAD: Voluntary Organizations Active in Disaster
NVOAD: National Voluntary Organizations Active in Disaster

9. Key Individuals
Several key individuals become involved in managing unsolicited donations of goods and unaffiliated volunteer services.
Qualified individuals must be identified and recruited to fulfill key program roles.
Include:
Local/State/FEMA Volunteer and Donations Coordinators
Volunteer and Donations Coordination Team Members
Voluntary Agency Representatives
Others (business & industry, media, labor organizations, civic organizations)

10. Volunteer and Donations Coordinator
Roles and Responsibilities
Establish a Volunteer and Donations Management Program.
Activate the Volunteer and Donations function to the Emergency Operations Plan (EOP).
Determine support requirements.
Manage the Volunteer & Donations Coordination Team.
Work with the Public Information Officer.
Maintain link with the State Emergency Operations Center.
Oversee phone bank operations.
Ensure logistical support.
Delegate responsibilities.

11. Volunteer and Donations Coordination Team (VDCT)
Coordinates the management and flow of offers from the public so that needed goods and services are received in an effective and timely manner and unneeded goods and services are kept out of the disaster area.
Managed by the State Volunteer and Donations Coordinator.
Membership broad-based:
Government
Voluntary Agencies
Faith-based Organizations
Community-based and Civic Organizations
Business & Industry
NOTE:
The next slide depicts a sample organizational chart for a State Volunteer and Donations Coordination Team.

12. Sample organizational chart for a State Volunteer and Donations Coordination Team.

13. Basic Functions of a VDCT
Identifying needed and unneeded donations.
Processing unsolicited offers.
Serving as liaison.
Managing the phone bank.
Ensuring a smooth transition from response to recovery.
Conducting donations intelligence and rumor control.
Coordinating field logistics.
Coordinating media releases.
Coordinating with emerging organizations and spontaneous volunteers.
Donations Intelligence: gathering information about factors that have a potential impact – negative or positive – on the donations program.

14. Program Facilities
Volunteer and Donations Coordination Center – location where the VDCT administers the program; possible location for the phone bank; located near the EOC. Does not receive goods.
Resource Staging Areas – locations used to stage donated goods coming into a state or area and then directed to either distribution centers or a multi-agency warehouse.
Multi-Agency Warehouse – location used to receive, unload, sort, inventory, and move to facility for distribution of the unsolicited donations of goods. Does not operate as a walk-in distribution center.
Distribution Centers – locations established to give out donated goods.
Volunteer Reception Centers – locations within the community used as a clearing house to assign and mobilize spontaneous and unaffiliated volunteers.

15. Operational Considerations
Information Management
Managing Goods, Facilities, & Transportation
Managing Volunteers/Services
Managing Cash

16. Volunteer and Donations Management Plan
ESFs
The Plan defines and outlines the program.
Referred to by various names in different States (plan, annex, function or supplement).
Interface between all plans is necessary.
SOPs
NRP
Appendices
Annexes
EOP
Federal
State Plan
Local Plans
Local Plans
Local Plans

17. Training Opportunities
State Emergency Management Agency
G288 – Donations Management Workshop (under revision)
G108 – Community Mass Care Management
Emergency Management Institute (FEMA)
E288 – State Volunteer and Donations Management
Independent Study (FEMA)
IS288 – The Role of Voluntary Agencies in Emergency Management
IS230 – Principles of Emergency Management
IS100 – Introduction to the Incident Command System
IS700 – National Incident Management System, An Introduction

18. References FEMA Materials NVOAD www.nvoad.org
E288 State Volunteer and Donations Management Course
Brochures “When Disaster Strikes … How You Can Help”
(L-217 English and Spanish – FEMA Publications )
NVOAD
Points of Light Foundation & Volunteer Center National Network
Brochure - Managing Spontaneous Volunteers in Times of Disaster: The Synergy of Structure and Good Intentions