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Transparency Masters to accompany Operations Management, 5E (Heizer & Render) 4-20 © 1998 by Prentice Hall, Inc. A Simon & Schuster Company Upper Saddle.

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Presentation on theme: "Transparency Masters to accompany Operations Management, 5E (Heizer & Render) 4-20 © 1998 by Prentice Hall, Inc. A Simon & Schuster Company Upper Saddle."— Presentation transcript:

1 Transparency Masters to accompany Operations Management, 5E (Heizer & Render) 4-20 © 1998 by Prentice Hall, Inc. A Simon & Schuster Company Upper Saddle River, N.J. 07458 Quality Management l Modern quality management l Quality:  Planning  Control  Improvement

2 Transparency Masters to accompany Operations Management, 5E (Heizer & Render) 4-20 © 1998 by Prentice Hall, Inc. A Simon & Schuster Company Upper Saddle River, N.J. 07458 Quality Planning l Defining quality in customer’s terms l Product and service design l Process delivery design

3 Transparency Masters to accompany Operations Management, 5E (Heizer & Render) 4-20 © 1998 by Prentice Hall, Inc. A Simon & Schuster Company Upper Saddle River, N.J. 07458 Quality Control l Statistical Process Control  Variables measure  Attribute measure  Measure, compare, corrective action if needed l Poka-yoke – foolproofing

4 Transparency Masters to accompany Operations Management, 5E (Heizer & Render) 4-20 © 1998 by Prentice Hall, Inc. A Simon & Schuster Company Upper Saddle River, N.J. 07458 Quality Improvement l Total Quality Management l Kaizen l Six Sigma l Incremental vs. breakthrough

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