1. Market & Environment Michigan State University January 21, 2004 Refreshment Services

2. DILBERT

3. Refreshment Services 5,000 ARAMARK owner/managers manage... 150,000 ARAMARK employees who serve... 15,000,000 ARAMARK customers from... 500,000 ARAMARK locations in... 15 ARAMARK countries.

4. Refreshment Services u $9 Billion NYSE Company u Employ over 200,000 professionals u Fortune 500 Ranking

5. Refreshment Services u ARAMARK ranks with the Top 10 America’s Most Admired Companies u Category Leader for Outsourcing two years in a row

6. Refreshment Services u Mr. Neubauer featured as one of five CEO’s with highest degree of integrity

7. Refreshment Services u Nationals leading provider of office coffee and refreshment services u Annually over 1 billion cups of coffee, 200 million sodas, 250 million snacks u 69 offices throughout North America u A great place to work Refreshment Services

8. Vending Trends u $50 billion vending industry down slightly in 2003 u On-The-Go culture prevails u In business today, productivity is the key u “Convenience” is driving innovation 3 Wireless 3 Cashless 3 Product Packaging u Non-Carbonated beverages continue to set pace for growth u Bigger is better in snack sizes

9. Refreshment Services Office Coffee Services (OCS) Trends u $3 billion OCS industry flat in 2003; historically growth of 5% per year u 90% of offices under 500 employees u Away from home, office #1 place of consumption u Coffee consumption remains strong 3 79% of consumers are coffee drinkers 3 69 million cups/gourmet, up from 40 million 3 years ago 3 65% of offices provide it free u Image of coffee has shifted

10. Refreshment Services

11. THE NEW YORK TIMES, SUNDAY, NOVEMBER 2, 2003 Look! We can Drive and Snack at the Same Time

12. Refreshment Services Trend: On the go Productivity: Don’t go out

13. Creating a Productive Work Environment is a Business Opportunity