1. Enterprise and Golbal Management of Information Technology

2. Outsourcing The purchase of goods or services from third-party partners that were previously provided internally

3. Why outsource? Save money – achieve greater ROI Focus on core competencies – organization can focus on the business that they are in Achieve flexible staffing levels Gain access to global resources Decrease time to market

4. Offshoring Relocation of an organization’s business processes To a lower-cost location, usually overseas

5. Tips for Outsourcing s ource: Wall Street Journal, Monday May 8, page B3 Locate Overseas offices in regions that are home to bigger, multinational companies Monitor quality closely: errors can really hurt a small business Ensure that key executive visit frequently, and plan for travel costs Offer consistent company wide training so all workers use similar processes Track retention of overseas workers, as a few departure could be crippling

6. Case 2: CIOs Need to Think Globally and Act Locally Enterprises globalize for different reasons –Examples: global customers, seeking growth opportunities, cost efficiencies CIO’s IT globalization decisions should –Determine the balance of global integration versus local responsiveness –Align IT’s major processes with the enterprise’s governance orientation –Assign staff, roles, and competencies appropriately

7. Alternative Global Strategies Managing Global IT

8. Alternative Implementations

9. Managing Global IT Global Business Drivers

10. Managing Global IT Global IT Platforms

11. Managing Global IT The Internet as a Global IT Platform

12. Managing Global IT Global Data Access Issues Transborder Data Flows (TDF)

13. Managing Global IT Internet Access Issues

14. Managing Global IT Global Systems Development