1. Avocent Confidential Click to edit Master title style Best Known Methods Chris Rawlings Sales Engineer Denver Regional Users Group

2. Avocent Confidential Agenda LANDesk® Community “Heroes'” Core Server Installation BKM Configuration Best Practices Maintenance Tools Support Tools Dropped Packets Crew Getting MS License key information HII Patch Deployment Workflow Management Gateway This is a “Group Discussion”

3. Avocent Confidential My Hero! Puerco Mal Jack Coates

4. Avocent Confidential Core Server Installation Jack Coates Server BKM ›http://community.landesk.com/support/docs/DOC-3025http://community.landesk.com/support/docs/DOC-3025 ›Step by Step Server Preparation ›Database Choice Configuration ›Installation ›Inventory Service Configuration ›Agent Configuration and Deployment ›Column Sets, Inventory Alerts, Queries and more

5. Avocent Confidential Core Maintenance  Jack Coates LDMS_Core  http://www.droppedpackets.org/scripts/ldms_core/ldms_core.zip http://www.droppedpackets.org/scripts/ldms_core/ldms_core.zip  Uses NMAP to gather additional UDD Details  Duplicate and Dual Boot Device Detection  Cleans up, Superseded Vulnerabilities, Retired Patches, and reports patches requiring manual downloads  Error Scan parsing  Produces Reports on Core performance  Network Mapping  Detect Failed Services  Much More

6. Avocent Confidential LDMS_Client Extend the LANDesk Inventory ›http://www.droppedpackets.org/inventory-and- slm/ldms_client/ldms_clienthttp://www.droppedpackets.org/inventory-and- slm/ldms_client/ldms_client ›Product Keys ›Domain Users in Local Groups ›Interface to scan for Registry Keys ›More

7. Avocent Confidential Console Add On Support Tools http://community.landesk.com/support/docs/DOC-5076 Jared Barnek

8. Avocent Confidential The LANDesk Justice League The Founders of Droppedpackets.org Denny Cannon “AKA The Cannon” Paul Kenniston “AKA Shaggy (PK)”

9. Avocent Confidential Dropped Packets.org Excellent “How to” information on a Broad Range of Topics Including: ›Scripting and Automation ›Inventory Extension ›Hardware Independent Imaging ›Deep Freeze ›Reporting http://www.droppedpackets.org/reports/collapsing-data-in-reports/ http://www.droppedpackets.org/reports/adding-total-to- reports.doc/view http://www.droppedpackets.org/reports/adding-total-to- reports.doc/view

10. Avocent Confidential Hardware Independent Imaging Hardware Independent Imaging using LANDesk OSD - rev 9 ›http://community.landesk.com/support/docs/DOC-2714http://community.landesk.com/support/docs/DOC-2714 ›Support for LANDesk Provisioning Templates ›HAL Independence ›Tools for Driver injection ›Capture Drivers Jan Buelens “The White Wizard”

11. Avocent Confidential LANDesk Process Manager Using the integrated Process Manager to Remediate Patches ›http://community.landesk.com/support/docs/DOC- 5098http://community.landesk.com/support/docs/DOC- 5098 Adding Vulnerability Description Information in emails and Audit logs

12. Avocent Confidential Management Gateway Creating a.exe Installer that enables Gateway Support http://kb.landesk.com/pf/12/webfiles/Patch/ConfigureBroker.zip

13. Avocent Confidential Thank You!