1. Online Access Request System Enhancements Presented by: Kenneth A. Heskett Information and Technology Services February 2011

2. Old OARS Square loomed scull c. 1847 (Complete Oarsman) – Retrieved from http://www.rowinghistory.net/Equipment.htm 2/10/2011http://www.rowinghistory.net/Equipment.htm 2/10/2011

3. Lots of Scrolling Generation 1 webpage look and feel De-emphasizes access request purpose Where does a UL go? Old OARS

4. New OARS

5. “Un-submitted” and “Cancelled” requests removed after 3 months Pending Authorization requests removed after 6 months Cleaning Out Old OARS Requests

6. Automating Access & Compliance

7. Mutually-Exclusive Roles Some Roles are mutually-exclusive but could be selected, requiring investigation about the end user’s intent. OARS now prevents the end user from selecting mutually-exclusive roles that grant similar access.

8. UL Termination or Dept Change Alert Past: no means of knowing a UL changed – Often required end user to contact ITS to inquire about access request that was not progressing Now: Access and Accounts receives an alert whenever a UL changes departments – Also receive an alert when OARS request submitted and UL is no longer employed by U-M We still appreciate if you contact the ITS Help Desk when leaving your UL role.

9. What to do about the Access Request “Black Hole”? Artist impression of a black hole – retrieved from http://www.nasa.gov/connect/chat/black_hole_chat.html - 2/10/2011http://www.nasa.gov/connect/chat/black_hole_chat.html

10. Request Access via OARS Common role finder Role selection tool Request Authorized Department (if required) Unit Liaison Sent to ITS Data owner approval Training assigned Access and Compliance form signed Training Completed Access processed Pending UL approval Received by ITS Pending ITS authorization Waiting for training ITS Processing

11. *Identify Next Authorizer When an end user logs into OARS to see the state of their access request, it will display the next step in the authorizing process.

12. *Notification of Request Status (Formatting not finalized.) Opt-in for Request Status Updates! Generates e-mail to requestor about request status.

13. *Metrics Webpage Shows Service Expectation Times for each step for which ITS is responsible Displays the proportion of the requests that A&A is compliant with the service expectation times The Average Processing Time for each step and overall (for a moving 12-month average) Enables end users to make informed judgments about whether their access request is unusually delayed and if they need to inquire about the requests’ status