1. The Student Experience Trevor Sheldon (and Jane Grenville) Ask SMG staff forum

2. What’s changing? More global competition Students need more transition support Different ways of studying More international students Continued desire to attract the best and maintain social inclusion Increased private costs for students ALL mean an even greater focus on the student experience is important

3. Self actualisation Esteem Social needs Safety Physiological Realising potential Self esteem, confidence and respect Belonging, friendship, appreciation Safety, security and protection Need for food, water, shelter and clothing Based on Maslow’s Hierarchy of Needs Student needs

4. Self actualisation Esteem Social needs Safety Physiological Student as partner Student as customer Based on Maslow’s Hierarchy of Needs Students mainly as partners

5. Promote student engagement  Individual student learning - student attitudes, interest and participation - ‘student-centredness’, involvement  Structure and process - representation, role in governance, feedback  Identity - promote sense of belonging - aid social integration

6. The student journey 1. Information for and engagement with potential applicants 2. Application experience (open days, visits, offers, post-offer experience) 3. Transition into HE 4. Learning experience 5. Co-curricular, social, living experiences 6. Preparation for work/further study 7. Alumni experience

7. Personal development (POD) Understanding the student experience 1 day course. Including: Gain insight into what 'the most educated generation in history' actually wants from the education system Learn to challenge commonly held beliefs about Generation Y Assess the drivers behind the significant rise in applications to HE over the last 20 years Evaluate the main reasons why students want to go to University today and appreciate what it is they value most from the experience … and much more