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Comparisons of Library Users Expectations and Perceptions Across North American, European, African, Asian and Australian Libraries Presented by: Martha.

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Presentation on theme: "Comparisons of Library Users Expectations and Perceptions Across North American, European, African, Asian and Australian Libraries Presented by: Martha."— Presentation transcript:

1 Comparisons of Library Users Expectations and Perceptions Across North American, European, African, Asian and Australian Libraries Presented by: Martha Kyrillidou, Colleen Cook, Bruce Thompson 17 th Hellenic Conference of Greek Academic Libraries September 24, 2008 University of Ioannina Ioannina, GREECE

2 Association of Research Libraries www.libqual.org Universal Values

3 Association of Research Libraries www.libqual.org LibQUAL+ ® Dimensions: What do they measure?

4 Association of Research Libraries www.libqual.org Survey Structure: What We Ask Library Users

5 Association of Research Libraries www.libqual.org Expansion of LibQUAL+ ® : No. of Institutions by Country Survey Country200320042005200620072008 Australia 26231 Bahamas 1 Belgium 2 Canada991511718 Denmark 1 (EBSLG) 2 4 Egypt 1 1 Finland 4 (EBSLG) 8 France 2 (EBSLG) 2 14 Hong Kong 11 Ireland 1 (EBSLG)1211 Mexico 11 Netherlands12 (EBSLG) 5 New Zealand 131 Norway 2 (EBSLG) 4 South Africa 11859 Sweden 7 (EBSLG)4223 Switzerland 2 (EBSLG) 2 United Arab Emirates 1 1 United Kingdom201615332212 USA27816019522216293

6 Association of Research Libraries www.libqual.org Expansion of LibQUAL+ ® : No. of Institutions by Language Survey Language200320042005200620072008 Afrikaans 41 4 American English285172206236217102 British English202331503836 Chinese (Traditional) 4 Danish 1 2 Dutch 1 2 Finnish 1 2 French (Canada)214 231 French (Europe) 1 1 5 German 1 Norwegian 1 2 Spanish 1 Swedish 5211 Swedish (BE) 1 2 Welsh 1

7 Association of Research Libraries www.libqual.org Expansion of LibQUAL+ ® : No. of Users by Country Survey Country200320042005200620072008 Australia 33761530030395467530 Bahamas 122 Belgium 426 Canada4698569086458451473885322 Denmark 377 1005 2372 Egypt 492 326 Finland 2146 3805 France 401 3385776100 Hong Kong 14516 Ireland 177291370310631040 Mexico 1086777 Netherlands735368 1922 New Zealand 3065843541 Norway 571 500 South Africa 9318350932176442 Sweden 25081645234512111024 Switzerland 1161 872 United Arab Emirates 415 610 United Kingdom11329148581621119608172689405 USA10344174659911041193309373161580

8 Association of Research Libraries www.libqual.org Perceptions by Country: Mean Scores Survey Country200320042005200620072008 Australia 6.516.786.826.866.88 Bahamas 6.43 Belgium 7.01 Canada6.816.776.936.887.047.05 Denmark 6.38 6.48 6.57 Egypt 6.53 6.67 Finland 6.82 6.84 France 6.73 5.956.13 Hong Kong 6.65 Ireland 5.966.037.086.506.69 Mexico 7.507.69 Netherlands6.66 6.68 New Zealand 7.05 6.79 Norway 6.79 6.71 South Africa 6.686.406.346.86 Sweden 6.286.596.606.246.64 Switzerland 6.51 6.62 United Arab Emirates 6.83 7.10 United Kingdom6.596.446.586.716.766.66 USA7.117.017.027.147.187.19

9 Association of Research Libraries www.libqual.org Perceptions by Country: Dimension Mean Scores 2004-08 20042005200620072008 CountryASICLPASICLPASICLPASICLPASICLP Australia6.596.696.066.816.916.506.916.906.506.896.946.636.827.086.64 Bahamas 6.776.206.17 Belgium 7.386.706.75 Canada6.936.876.297.096.996.507.076.926.447.207.086.687.227.106.64 Denmark6.746.655.21 6.976.775.12 6.636.786.08 Egypt6.63 6.18 6.896.706.25 Finland 6.956.946.35 6.986.906.44 France7.026.875.93 7.116.955.716.086.055.606.156.265.90 Hong Kong 6.586.716.65 Ireland6.206.105.346.266.225.337.466.976.506.766.525.966.706.746.55 Mexico 7.617.487.347.877.647.46 Netherlands6.826.875.96 6.716.856.32 New Zealand 7.147.106.757.127.166.747.046.886.07 Norway 7.036.726.44 7.016.676.22 South Africa 6.706.726.596.546.356.236.436.386.086.876.836.85 Sweden6.696.135.666.866.685.946.716.666.316.496.255.756.936.716.02 Switzerland6.766.775.65 6.837.035.59 United Arab Emirates7.066.886.34 7.16 6.92 United Kingdom6.596.575.976.706.676.196.876.806.256.85 6.446.776.826.18 USA7.087.046.807.087.066.817.217.176.947.227.207.057.23 7.01

10 Association of Research Libraries www.libqual.org Perceptions by Language: Dimension Mean Scores 2004-08 20042005200620072008 LanguageASICLPASICLPASICLPASICLPASICLP Afrikaans 6.966.806.927.417.026.85 7.137.047.17 American English7.077.026.767.087.066.797.207.156.917.217.166.947.247.236.99 British English6.576.565.906.726.766.336.846.766.286.816.846.506.776.796.33 Chinese (Traditional) 6.536.716.66 Danish 6.976.765.09 6.596.756.04 Dutch6.866.845.89 6.676.846.29 Finnish 7.016.966.41 7.277.096.55 French (Canada)6.866.716.147.236.956.13 7.227.076.737.977.577.65 French (Europe)7.167.016.06 7.166.975.77 6.176.275.92 German 6.837.035.58 Norwegian 7.046.706.42 7.016.636.23 Spanish 7.877.647.46 Swedish6.686.115.646.856.685.926.706.666.306.456.205.69 Swedish (BE) 6.666.826.04 7.016.826.15 Welsh 7.457.156.67

11 Association of Research Libraries www.libqual.org Research Library Comparison CARL vs. ARL vs. SCONUL Source: Martha Kyrillidou & Gary Roebuck. LibQUAL Canada: Results Highlights. Presented at the LibQUAL+® Canada Workshop Ottawa, Ontario, CANADA (October 2007).

12 Association of Research Libraries www.libqual.org Collective consciousness needs assessment The emerging library user sees the need for a different kind of library – a library that serves as a source of information ready to be accessed any time, from anywhere, using modern technologies. Thompson, Kyrillidou & Cook, “Library Users’ Service Desires” Library Quarterly (2008) Assessment is now a critical skill for librarians. Kyrillidou & Cook, “The evolution of measurement and evaluation of libraries: a perspective from the Association of Research Libraries” Library Trends (2008)

13 Association of Research Libraries www.libqual.org Assessment frameworks Assessment … frameworks as they will be refined over the years to come are forming the basis of guiding our understanding of libraries in an environment where: books are morphed into bytes, graphic materials are morphed into kilobytes, audio files are morphed into megabytes, video files are morphed into petabytes, where..users …are transformed into avatars existing in another reality, a second life.

14 Association of Research Libraries www.libqual.org “If you think you're too small to have an impact, try going to bed with a mosquito.”  Anita Roddick

15 Association of Research Libraries www.libqual.org Thank You! Team:  Martha Kyrillidou Director, ARL Statistics and Service Quality Programs martha@arl.org  MaShana Davis Technical Communications Liaison mashana@arl.org  Kristina Justh Customer Relations Coordinator kristina@arl.org  Yolanda Glass Administrative Assistant yolanda@arl.org  Gary Roebuck Technical Operations Manager gary@arl.org Resources:  Home page www.libqual.org  Publications www.libqual.org/Publications/  Events & Training www.libqual.org/Events/  LibQUAL+ ® Charts Tutorial www.libqual.org/Information/Tools/  Procedures Manual www.libqual.org/Manual/  Questions? Contact us at: libqual@arl.org

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