1. Chapter 11: Operations Management in Manufacturing and Service Industries
Facility Layouts
Managing the Production Process in a Manufacturing Company
Graphical Tools: Pert and Gantt Charts
The Technology of Goods Production
Operations Management for Service Providers
Producing for Quality
(cases and Problems)

2. 1. Operations Management in Manufacturing
Define operations management and discuss the role of the operations manager in a manufacturing company
Discuss the factors to consider in a production planning process
What are the various methods of production and how do they work?
What is the difference between mass production and mass customization?
Compare Walla Walla economic development to the site selection process in te book
Explain capacity planning

3. 2. Facility Layouts
Describe the four major types of facility layouts: process, poduct, cellular and fixed position

4. 3. Managing the Production Process in a Manufacturing Company
What are the three components of materials management and how do they work?
Discuss purchasing and supplier selection and tools used in processing and tracking this information
What are some of the commonly used methods in maintaining inventory controls?
What is MPS and how does it work?

5. 4. Graphical Tools: Pert and Gantt Charts
Describe the workings of Gantt and PERT charts. What are they used for? How do they work/ How are they similar? How do they differ?

6. 5. The Technology of Goods Production
Explain how manufacturing companies use technology to produce and deliver goods in an efficient, cost-effective manner
What is CAD? CAM? CIM? and FMS?

7. 6. Operations Management for Service Providers
Discuss the characteristics that distinguish service operations from a manufacturing operations
How does operations planning differ in a service business as opposed to manufacturing?
How does operations process differ?
Discuss service business planning functions involving facilities, site selection, size and layout and capacity planning
What unique challenges does a service provider manager have over a manufacturing manager in the areas o scheduling, inventory controls and capacity

8. 7. Producing for Quality
What are the three tasks in total quality management and how do these principles work?
Describe tools companies use to identify areas of improvement
Discuss international quality standards that are in place to help safeguard consumers
What is outsourcing? How is it used and what are the benefits of using it in the manufacturing and service sectors?

9. Cases and Problems The class will divide into 5 groups:
Group 1 and Group 3 will address the Career Opportunity section of Chapter 11
Group 2 and group 4 will address the Global View section of chapter 11
Be prepared to discuss your answers in your groups in the next class session