1. ITCS 6010 VUI Dialogue Diagrams

2. 2 of 8 Dialogue Exchange of verbal communication between the user and the agent. Note: agent refers to the system Written Dialogue Example: System: “Say the departure date.” User: “Tomorrow.” System: “I don’t understand that date. Say the month, date and year. For example, say October 13 th, 2003.” User: “July 1 st, 2003.”

3. 3 of 8 VUI Requirement Analysis & Specification Phase Interact with the client to gather Requirements, e.g. what the user needs Analysis, e.g. data, users Environment, i.e. work, car, home, cell phone Just like Systems Analysis, but for an VUI.

4. 4 of 8 VUI Design Phase During the design phase: Design the dialogue Prompts, Responses … Interactions Design the voice (Voice Talent, $500/hour) Design Documents Requirement Specification Dialogue Diagram

5. 5 of 8 Dialogue Diagram Flowchart of a dialogue Unlike most flowcharts, dialogue diagrams are mostly composed of input-output boxes. Start Say the departure date Tomorrow A

6. 6 of 8 I don’t understand That date. Say the month, date and year. For example, June 2 nd 2003. July 1 st, 2003 A Dialogue Diagram Process Departure Date

7. 7 of 8 Dialogue Diagrams Written Text with alternating colors. Flow charts with colored text. Hybrid approach between flow charts and written text.

8. 8 of 8 Example Design a dialogue diagram for a system that looks up your classes? For example, UNCC WebCT