1. Matakuliah: J0124/Manajemen Sumber Daya Manusia Tahun: 2007/2008 MODUL 21 Individual Performance and Retention

2. Bina Nusantara LEARNING OBJECTIVES After studying this chapter, the students should be able to : Discuss how motivation is linked to individual performance Identify the changing nature of the psychological contract List the 5 major retentions, determinants and Identify activities related to them Outline the retention management process and hor to measure and assess turn over

3. Bina Nusantara OUTLINE Individual employee performance Psychological contract Job satisfaction and organizational commitment Retention of human resources Retention determinants Retention management process

4. Bina Nusantara INDIVIDUAL EMPLOYEE PERFORMANCE Effort Expended : Motivation Work ethic Attandance Job design Individual Performance (including quantity and quality) Individual Ability : Talents Interests Personality factors Organizational Support : Training and development Equipment and technology Performance standards Management and co-worker

5. Bina Nusantara INDIVIDUAL / ORGANIZATIONAL RELATIONSHIP Psychological contract : – The changing psychological contract – Economic changes – Generational differences Loyalty

6. Bina Nusantara JOB SATISFACTION & ORGANIZATIONAL COMMITMENT Absenteeism : – Type of absenteeism – Measuring absenteeism – Controlling absenteeism Turn over – Type of turn over

7. Bina Nusantara RETENTION OF HUMAN RESOURCES Importance of retention – Retention as management concern – Retention officer Why people stay or leave

8. Bina Nusantara RETENTION DETERMINANTS Organizational components – Organizational culture and value – Organizational strategies, opportunities, and management – Job continuity and security Organizational career opportunities – Career development – Career planning

9. Bina Nusantara Rewards and retention – Competitive benefit – Special benefit – Performance and compensation – Recognition Job design and work – Work flexibility – Work/life balancing Employee relationship

10. Bina Nusantara RETENTION MANAGEMENT PROCESS Retention measurement and assessment – Measuring turn over – Cost of turn over – Employee surveys – Exit interview

11. Bina Nusantara Retention intervention – Recruiting process – Selection process – Orientation and training – Compensation – Career development and planning – Employee relation Evaluation and follow up

12. Bina Nusantara CLOSING There are components of individual performance Motivation deals with needs and desires of human behaviour Psychological contratcs are changing along with employee loyalty to their employers The interaction of individuals and their job affects both job satisfaction and organizational commitments

13. Bina Nusantara Retention of employees is a major focus of human resource efforts in organization Turn over should be measured and its cost determined HR intervention to reduce turn over can include a number of different HR activities