1. Operations Strategy Process ExternalFactors

2. ExternalFactors BusinessStrategy

3. ExternalFactors BusinessStrategy CompetitivePriorities

4. ExternalFactors BusinessStrategy CompetitivePriorities DecisionAreas

5. Competitive Priorities Cost Quality –High Performance Design –Consistent Quality Flexibility –Product –Volume Delivery –Speed –Dependability

6. Decision Areas Competitive Priorities Cost Quality Flexibility Delivery Structure Infrastructure

7. Decision Areas Competitive Priorities Cost Quality Flexibility Delivery Structure Infrastructure CapacityFacilitiesTechnology Vertical Integration

8. Decision Areas Competitive Priorities Cost Quality Flexibility Delivery Structure Infrastructure CapacityFacilitiesTechnology Vertical Integration WorkforceQuality Production Planning Organization

9. Competitive Priorities.... Order Winners/Qualifiers Qualifiers: Get a product into the market and keep it there, but don’t win the order Winners: separate the product/service from the pack. Things that actually win the order or provide a distinctive competence

10. Many companies fail to appreciate that the MOST CRITICAL orders are the ones to which the answer says...... NO!!!