1. Travel and Tour Operations
Content and Methodology

2. The Philippine Tourism Industry
Overview of the Philippine Tourism landscape, with descriptions of the organizational set up and functions of the leading government office directly involved in the industry.
Description of the various industries in the private sector, directly involved in tourism.

3. Methods
Presentation of the Department of Tourism organizational set-up – with the attached agencies, the heads and their functions.
Presentation of the government and the private sector directly involved in tourism

4. Travel Agency
Definition of a travel agency, its functions and revenue sources.
Requirements and procedures for setting up a travel agency.
Differentiation on local government license and DOT accreditation

5. Functions of a Travel Agency
Organizational set up
Functions and job descriptions of staff
Marketing activities in the sales in the counter and field sales

6. Methods Research of small, medium or big travel agency
Interview of staff/employees
Visit to a travel agency – observation
Group presentation and discussion

7. Travel Agency Operations
Counter counseling
Reservations – manual and automated
Fare calculation
Ticketing
Documentation – passport, visa, immigration clearances

8. Methods
Discussions
Presentation of samples – hotel/tour vouchers, reservation slips, booking orders, etc.
Role playing

9. Other Services Reservation procedures for: Onward flights Hotels
Resorts
Sightseeing tours
Meetings, conventions
Ad hoc packages
Other requirements

10. Methods Case analysis Situational exercises on: Booking of flights
Hotel reservations
Tour packaging
Other passenger requirements

11. Tour Operators & Tour Packages
Definition, functions and revenue sources
Types of Tour Operators
Components of a Tour Package
Types of Tour Packages

12. Methods Discussions Exercises on how to package a tour
Presentation of tour package & its components
Critiquing

13. Knowledge and Skills World geography 24-hour time & time zones
OAG ( official airline guide)
Reading the timetable

14. Phonetic alphabet
Codes – airline, city, airport and currency
Manual and automated reservations – CRS (computerized reservation system)
Ticketing

15. Methods Bring to class – instructional aids: World map Globe
Sample (used airline ticket)
OAG (official airline guide)
Timetable

16. THE END