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NORMS Defined -- Agreed upon and often informal rules that guide group members behavior Formal norms --More important to continuity of the organization,

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Presentation on theme: "NORMS Defined -- Agreed upon and often informal rules that guide group members behavior Formal norms --More important to continuity of the organization,"— Presentation transcript:

1 NORMS Defined -- Agreed upon and often informal rules that guide group members behavior Formal norms --More important to continuity of the organization, written codes of conduct Informal -- Implicit but unwritten Agreed upon -- Continuing consensus among group members

2 DIMENSIONS OF NORMS Behavioral -- Specifies what to do, when to do it and how much is appropriate Evaluative -- Specifies approval or disapproval by the group. The group sanctions (positive and negative) can be explicit or implicit

3 CHARACTERISTICS OF NORMS Range of tolerated behaviors -- approved behavior is actually over a range that deviates from the prototype of the norm Intensity -- Strength of approval -- disapproval. Some norms have sharp approval and disapproval, others are mild. Crystallization -- Group consensus

4 TYPICAL ORGANIZATIONAL NORMS Performance norms Dress norms Reward allocation norms Commitment norms

5 NORM DEVELOPMENT Precedents over time Transfers from other situations Critical events Explicit rules

6 ROLES Defined -- Group position that has a set of expected behaviors –Formal role -- job description –Informal role -- what your work group expects of you beyond job description, what you add on your own –Role taking makes organizational life orderly and predictable

7 ROLE CHARACTERISTICS Role expectations -- behavior expected of someone in a particular position Role incumbent -- the person currently filling the position. Incumbent can shrink or expand role to a certain point. Role ambiguity -- unclear expectations about role behavior. Creates confusion for the incumbent

8 ROLE CHARACTERISTICS, CONT. Role conflict -- conflicting role demands Sender conflict Inter-role conflict Person-role conflict

9 TYPICAL ORGANIZATIONAL ROLES Task specialist -- Person who because of experience, skill, or knowledge has edge in task competency Maintenance specialist -- human relations guru

10 BACKWARDS AND FORWARDS Summing up — Examined the function of norms in groups, the behavioral and evaluative components as well as the fact that norms cover a range of behaviors. Also looked at role ambiguity, role conflict, and task and maintenance roles Looking ahead: Next time we consider group influence and team work.


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