1. Office Administration (OA4004PA) Postal Mail Services Toh Jun Tee || Nur Dhabitah || Juliana || Li Hui Yi ||

2. Considerations when mailing articles Check for correct address Check for correct address Check for correct postal code Check for correct postal code Include return address Include return address Affix stamp in an appropriate manner Affix stamp in an appropriate manner Appropriate envelope Appropriate envelope Avoid printing any color or wordings within clear zone Avoid printing any color or wordings within clear zone Avoid enclosing stiff objects Avoid enclosing stiff objects Choose type of mailing options Choose type of mailing options Correct packaging methods Correct packaging methods

3. Front view Back view

4. Types of Packaging Corrugated Box Padded Envelopes Bubble Wrap Packing Peanuts Parcel Wrap Paper Nylon or water activated reinforce tape Cardboards

5. Corrugated Box Boxes made from papers made up from cellulose fibres. Made from a combination of two sheets of paper called liners, glued to a corrugated inner medium called fluting. Provides shock absorption properties and thermal insulation.

6. Padded Envelopes EEnvelopes that have a layer of bubble packaging inside the envelope. CCovered with strong Kraft paper or sometimes plastic to make them more durable and waterproof. LLight in weight. SSuitable for packing fragile items such as CDs, DVDs etc.

7. Bubble Wrap Can protect and cushion lightweight items from shock, vibration and abrasion. Used for packing fragile items to ensure that these items reach their destination in good condition. Light in weight and water proof.

8. Packing Peanuts Used to prevent damage to fragile objects during shipping. Can be interlock when compressed and flow freely when not compressed. Light in weight.

10. Parcel Wrap Paper Strong enough from getting torn in the delivery process. Usually used to wrap up parcel boxes.

11. Nylon or Water activated reinforce tape Reinforced fibers in these tapes provide additional strength, making them less likely to split or tear during delivery.

12. Types of Mail Security Post Office Box Rental Security envelopes Mail Tracking Insured Mail Registered Mail Track and Trace Mail Redirection

13. Post Office Box Rental  Secrecy of actual address  Separate business-related mails from other mails  PO Box numbers short, easily remembered  Mails in PO Box “well sheltered”  Only mail carriers and PO Box key holder are able to access PO boxes

15. Security Envelopes Envelope which is printed with a tinted or patterned inside. Envelope which is printed with a tinted or patterned inside. Tinted or patterned inside, hard to see through contents inside Tinted or patterned inside, hard to see through contents inside Protects confidential information Protects confidential information

16. Track & Trace  Allows recipients to track down delivery status of mail  Informs recipients date and time mail was delivered  Can help recover lost mail for recipients.

17. Mail Insurance Covers damaged of mail caused by natural disasters and human actions Covers rifled or lost mail Does not protect negotiable documents and prohibited items

18. Registered Mail Insured and recorded by post office Insured and recorded by post office Signature and proof required from recipients Signature and proof required from recipients Delivery note to inform recipient to collect mail from nearest post office Delivery note to inform recipient to collect mail from nearest post office

19. Mail Redirection  Redirect mail for old address to new address  Valid for short term period  Mails would continue to be sent to old address after mail redirection service period ends

20. Types of Postage Payment Business Reply Mail Stamped Envelope Postage Stamps Postage Paid Impression Franking Machine Digital Franking Machine

21. Business Reply Mail  Envelope whereby companies provide recipients with return reply envelopes that the recipients can return without paying postage.

22. Stamped Envelope Envelopes with an amount of postage preprinted on it.Envelopes with an amount of postage preprinted on it. The preprinted stamp usually charge at rate required for particular postal serviceThe preprinted stamp usually charge at rate required for particular postal service E.g. registered letter rate for registered envelopesE.g. registered letter rate for registered envelopes

23. Postage Stamps ► Evidence of pre-paying a fee for postal services. ► Shown as a proof that sender have paid for postage fee of delivery either made fully, partly, or pre-paid.

24. Postage Paid Impression (PPI)  Used for regular mailing in bulk of the same local and international mail.  Allows senders to send regular bulk mail to domestic and overseas destinations.  Used to send regular mails such as bills, letters and others.

25. Franking Machine Used to print postage for regular posting of large quantity of mail that is different in weight, size and destinations which requires different postage value. Prints impression of required value of postage on mail as a form of pre-paid postage. Prints any value of postage required for weight of mail. Franked mail must be sent on the date that it was being franked.

27. Digital Franking Machine  Allows sender to reset meter of machine by calling their respective post offices.  Change the date automatically.  Able to connect to an electronic weighing scale to ensure franking of correct postage value.  Digital franked mail must be sent on the date that it was being franked.

29. Local Fast Delivery Services SpeedPost DHL FedEx UPS

30. Overseas Fast Delivery Services Parcel Force Worldwide Royal Mail United States Postal Service POS Malaysia

31. Types of Mail Collection Post Office Box Mail Retention Service Post Boxes Letter Boxes Locked Bag

32. Post Office Box A locked compartment placed in Post Office. Users can choose to give their PO boxes numbers as address. By doing so, mails will be sent to their PO boxes instead of their actual mailing address.

33. Mail Retention Service Allows recipients mail to be kept safely at the post office until recipient returned from overseas. Recipients can either collect their mail from post office or have it delivered to them.

34. Post Boxes Used by postmen to collect outgoing mails. In Singapore, usually segmented into two portions for different mailing options; local and overseas delivery. Allow small articles to be slotted in. In Post Office, post boxes bigger slots for large or bulky items to be dumped in.

37. Letter Boxes  Private boxes to receive recipient’s inward mail.  In Singapore, letter boxes located at void deck of recipient’s apartment  Unit number indicated on letter boxes to enable postman to sort out letters to the correct unit number.

39. Mailing Process by Singapore Post For franked mail or prepaid mails (Collection) (Delivery)