2. Planning brainstorming collaboration training faculty work practice study the question our methods project plan retrospective interviews “what don’t we know”? faculty expectations exploratory investigation of student work practice Undergraduate Work Practice Study: A multiphase project

3. Planning brainstorming collaboration training faculty work practice study the question our methods project plan retrospective interviews “what don’t we know”? faculty expectations exploratory investigation of student work practice Undergraduate Work Practice Study: A multiphase project

4. Planning brainstorming collaboration training faculty work practice study the question our methods project plan retrospective interviews “what don’t we know”? faculty expectations exploratory investigation of student work practice Undergraduate Work Practice Study: A multiphase project

5. Planning brainstorming collaboration training faculty work practice study the question our methods project plan retrospective interviews “what don’t we know”? faculty expectations exploratory investigation of student work practice Undergraduate Work Practice Study: A multiphase project

6. Planning brainstorming collaboration training faculty work practice study the question our methods project plan retrospective interviews “what don’t we know”? faculty expectations exploratory investigation of student work practice Undergraduate Work Practice Study: A multiphase project

7. Planning brainstorming collaboration training faculty work practice study the question our methods project plan retrospective interviews “what don’t we know”? faculty expectations exploratory investigation of student work practice Undergraduate Work Practice Study: A multiphase project

8. Faculty Work Practice Study observe faculty doing their work findings about faculty collaboration new institutional repository interface: “researcher page”

9. Facilities When and why do students choose the library as a physical space? When and why do they choose to work elsewhere? Which parts of the library do students like the best and why? Which do they like the least? What facilities do students wish the library had or provided? Reference What are students successful and unsuccessful research strategies? What library and non-library resources do students use? What are the instruction needs of freshman? Of upper- level students? What strategies work for high achieving students? For overwhelmed students? How well do students apply research strategies learned as freshman to later classes? When do students need help? When and why do they ask for help? Who outside of the library do they ask for help? Web Services What do students need to do on the web? How does the library fit into their web usage? What do students do online? What do they wish they could do online? How does or doesn’t the library website meet their needs for doing their research/assignments? Planning and Collaboration: Identifying research questions

10. What do students really do when they write their research papers?

11. Retrospective Interviews (a glance at data gathered with a work practice method) Stephanie Alyssa

12. Faculty Work Practice Student Work Practice ? The Value of a Work Practice Approach

13. University of Rochester Library Environment

15. SearchSelect Database Select Article Detail Full Text Enter keywords Select a result View full text online Generation 3

17. Interviewing faculty about their expectations for undergraduate research papers

18. Questions We Asked What are the hallmarks of a good paper? How do you expect students in this class to find books and articles for their research papers? In a recent class, what was the biggest obstacle to students writing successful research papers? What is the most helpful thing that I or librarians at the reference desk can do to help your students finish their papers? Faculty Interviews

19. Hallmarks of a Good Paper Well written Good mechanics Well organized and complete Good topic Students showed real thought and interest High quality resources Faculty Interviews

20. How Students Should Find Good Resources Independently With help of instructor or librarian Work with other students Start with references in textbook Use instructions in guide, syllabus, or handout Use skills learned in BI Use databases Use ILL Use web (as long as quality is high) Faculty Interviews

21. Obstacles to Good Papers Poor –time management –argumentation skills –critical judgment –understanding of material –writing skills –choice of topic Ignorance about plagiarism Lack of focus Giving up too easily on a topic Inappropriate writing style for discipline Materials –not finding sufficient quality or quantity –pursuing only those online –pursuing only in library collection—not using ILL Not knowing when to ask a librarian for help Seeing writing center as remedial—not seeking help Faculty Interviews

22. Many faculty were unclear on when and how they think undergraduates learn to do research (find books and articles) Faculty Interviews

23. Early Benefits from Interviews Librarians learned more about the classes they work with Different librarians used the interviews –to build on already strong relationships –to engage with faculty they did not know well Some faculty have asked librarians for greater participation in their classes Faculty Interviews

24. Student Work Practice Study A sense of where and when we’ll want to do our observations A variety of tools we can call on Activities will be interesting and fun for students, but also for the researchers

25. ?

26. Work Practice in Context: Listening in a Literacy-Free Environment

27. Who Students Are and Why They’re Here

28. Who Librarians Are

29. IT Simplicity and Power

30. Listening