1. The Worldly Mindset: Organizational Culture OS608 November 27, 2006 Fisher

2. 2 Agenda What is organizational culture? What is organizational culture? How does it affect behavior in and around organizations? How does it affect behavior in and around organizations? Details on tomorrow’s lab, assignments for the next week Details on tomorrow’s lab, assignments for the next week

3. 3 In-class Writing Name one organization whose culture you like. List five descriptors of that culture. Name one organization whose culture you like. List five descriptors of that culture. Name one organization whose culture you dislike. List five descriptors of that culture. Name one organization whose culture you dislike. List five descriptors of that culture.

4. 4 Opening Questions What is organizational culture? What is organizational culture? How do people learn the culture? How do people learn the culture? Is it good to have a strong culture? Why or why not? Is it good to have a strong culture? Why or why not?

5. 5 Why does organizational culture matter? Culture can be an asset to the organization under certain circumstances Culture can be an asset to the organization under certain circumstances How does culture affect How does culture affect LeadershipLeadership Decision makingDecision making LoyaltyLoyalty Performance managementPerformance management Person-organization fit matters Person-organization fit matters Attraction-selection-attrition modelAttraction-selection-attrition model

6. 6 Expressions of Corporate Culture Bank of America Bank of America Recently merged with MBNARecently merged with MBNA Video taped at card-services conference posted on YouTubeVideo taped at card-services conference posted on YouTube The Wal-Mart Cheer The Wal-Mart Cheer

7. 7 Other Example Cultures Examine companies we have been discussing Examine companies we have been discussing Boeing, A&F, Trader Joe’s, Southwest Airlines, Toyota, GE, GM, IBM, others?Boeing, A&F, Trader Joe’s, Southwest Airlines, Toyota, GE, GM, IBM, others? What are the defining features of the culture? What are the defining features of the culture? How does the culture affect behavior at that organization? How does the culture affect behavior at that organization?

8. 8 Tomorrow’s Lab Review your assigned role and prepare for the role play accordingly Review your assigned role and prepare for the role play accordingly DO NOT discuss your role with your partner or anyone else in the opposite role DO NOT discuss your role with your partner or anyone else in the opposite role You only need to be there for your assigned half hour You only need to be there for your assigned half hour The session will be videotaped The session will be videotaped

9. 9 Performance Feedback Paper The details The details 15 points; due Monday Dec. 415 points; due Monday Dec. 4 Approximately 6-8 pages long, double-spacedApproximately 6-8 pages long, double-spaced To be done in pairs - each partner will receive the same scoreTo be done in pairs - each partner will receive the same score The content The content Describe what happened during the role playDescribe what happened during the role play Assess each person's feedback skillsAssess each person's feedback skills What were each party's strengths? What were each party's strengths? What could each party have done better? What could each party have done better? VCRs will be available in LDL rooms to view the videos VCRs will be available in LDL rooms to view the videos

10. 10 For Wednesday Take IAT Take IAT Take one of the race or gender tests; review your feedbackTake one of the race or gender tests; review your feedback Prepare essay (approx. 2 pgs) on the experience and what it means for you as a leader/managerPrepare essay (approx. 2 pgs) on the experience and what it means for you as a leader/manager Use Banaji, et al article to help you interpret resultsUse Banaji, et al article to help you interpret results Readings on gender in the workplace Readings on gender in the workplace Brady, Tyson, and Fels articlesBrady, Tyson, and Fels articles No handoutNo handout