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TurboTax SnapTax Multi-Channel Mobile Marketing Brian Hovis Senior Manager, Digital Marketing and Integrated Media.

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Presentation on theme: "TurboTax SnapTax Multi-Channel Mobile Marketing Brian Hovis Senior Manager, Digital Marketing and Integrated Media."— Presentation transcript:

1 TurboTax SnapTax Multi-Channel Mobile Marketing Brian Hovis Senior Manager, Digital Marketing and Integrated Media

2 A leading provider of business and financial management solutions Who we are

3 Customer Focused Innovation Is In Our DNA

4 Intuit Mission Statement To be a premier innovative growth company that improves our customers’ financial lives so profoundly… they can’t imagine going back to the old way.

5 Why did we do it?

6 What is the Mobile Opportunity? New Technology Platform Opportunity to Delight New Customers New Marketing Challenge

7 TurboTax Mobile Portfolio TT.comTTOTaxCasterSnapTaxTurboTax iPadMyTaxRefund Web  iPhone  iPad  Android  WP7  Shop Prep Status

8 SnapTax Results Far surpassed product download and usage goals 4.5 Star Ratings (both iOS and Android) Achieved Top 10 Ranking (overall App store) NPS Score: 69 66% New Users

9 iPad App Results 9 Surpassed download and product usage goals 4 star rating NPS: 61 58% New Customers

10 Multi-Platform Marketing Approach Objective: Leverage TurboTax’s unique tax mobile product offering to drive awareness and conversion for TurboTax Strategy: Execute across multiple platforms to deliver on a single concept Traditional Media Content Creation High Reach Events Social / Mobile

11 Tent Pole Event: GRAMMY’s 2011 Leveraging a single Big Bet enabled us to deliver a consistent, contextually relevant E2E experience with TurboTax SnapTax as the center piece

12 What Worked/ What we learned Consumers are delighted with the product experience Scaling across multiple channels during the 1 st peak (late Jan through Feb) promoting SnapTax had a halo effect on the overall TurboTax brand Aligning many partners around One concept made the collective investment more impactful

13 Thank you! Questions? 13 April 2010


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