1. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 1 Second lecture Corporate Governance and Social Responsibility

2. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 2 Corporate Governance

3. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 3 Corporate Governance Defined: Refers to the relationship among the board of directors, top management, and shareholders in determining the direction and performance of the corporation.

4. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 4 Corporate Governance Setting corporate strategy, overall direction, mission or vision Hiring and firing the CEO and top management Controlling, monitoring, or supervising top management Reviewing and approving the use of resources Caring for shareholder interests Board of Directors

5. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 5 Corporate Governance Role of the Board in strategic management –Monitor Developments inside and outside the corporation –Evaluate & Influence Review proposals, advise, provide suggestions and alternatives –Initiate & Determine Delineate\define corporation’s mission and specify strategic options

6. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 6 Board of Directors Continuum

7. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 7 Board of Directors Members: Inside directors –“Management directors” –Officers or executives employed by corporation Outside directors –May be executives of other firms but not employed by board’s corporation

8. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 8 Board of Directors Organization of the Board Size –Determined by charter and bylaws –Average for publicly-held, large firm is 11 directors –Average for small/medium private firms is 7 to 8 directors

9. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 9 Board of Directors Corporate Governance Boards more involved in review and shaping strategy Institutional investors more active in pressuring for corporate performance Shareholders demand that directors and executives own more than token amounts of stock Nonaffiliated outside directors increasing

10. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 10 Board of Directors Top management responsibilities Top management Responsibilities Executive Leadership Strategic vision Presents a role of others to identify with and follow Communicates high performance standards and shows confidence in followers’ abilities

11. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 11 Strategic Management Process Strategic Planning Staff -- –Supports top management and business units in the strategic planning process.

12. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 12 Strategic Management Process Strategic Planning Staff Responsibilities: Identify and analyze company-wide strategic issues, suggest corporate strategic alternatives Work as facilitators with business units to guide them through the strategic planning process

13. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 13 Styles of Corporate Governance High Entrepreneurship Management Partnership Management low Chaos Management Marionette Management Low High Degree of Involvement By top management Degree of involvement by board of directors

14. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 14 Styles of Corporate Governance Chaos Management When both the board of directors and top management have little involvement in the strategic management process. The board waits for top management to bring it proposals. Top management is operationally oriented and continues to carry out strategies, policies, and programs specified by the founding entrepreneur who died years ago. There is no strategic management being done here.

15. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 15 Styles of Corporate Governance Entrepreneurship Management A corporation with an uninvolved board of directors but a highly involved top management has entrepreneurship management. The board is willing to be used as a rubber stamp for top management's decisions. The CEO, operating alone or with a team, dominates the corporation and its strategic decisions.

16. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 16 Styles of Corporate Governance Marionette Management Probably the rarest form of strategic management style, marionette management occurs when the board of directors is deeply involved in strategic decision making, but top management is primarily concerned with operations. Such a style evolves when a board is composed of key stockholders who refuse to delegate strategic decision making to the president. This style also occurs when a board fires a CEO but is slow to find a replacement. Marionette Management occurred at Winnebago Industries when the company's Board of Directors, chaired by its founder, 72-year-old John K. Hanson, took away Ronald Haugen's title as chief executive officer, but left him as company president.

17. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 17 Styles of Corporate Governance Partnership Management Probably the most effective style of strategic management, partnership management is epitomized\embodied by a highly involved board and top management. The board and top management team work closely to establish the corporate mission, objectives, strategies, and policies. Board members are active in committee work and utilize strategic audits to provide feedback to top management on its implementations of agreed-upon strategies and policies. This appears to be the style emerging in a number of successful corporations such as General Electric Company.

18. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 18 The business firm should try to get useful information about competitors by: 1.Careful study of trade journals. 2.Buying competitors' products and taking them apart. 3.Hiring management consultants who have worked for competitors. 4.Rewarding competitors' employees for useful "tips." 5.Questioning competitors' customers and/or suppliers. 6.Buying and analyzing competitors' garbage. 7.Advertising and interviewing for non-existent jobs. 8.Taking public tours of competitors' facilities. 9.Releasing false information about the company in order to confuse competitors. 10.Questioning competitors' technical people at trade shows and conferences. 11.Hiring key people away from competitors.

19. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 19 Discussion What recommendations would you make to improve the effectiveness of today's corporate governance in Gaza private sector?

20. UN Governance 1.Empowering the top management. 2.Beneficiary participation. 3.Rotation of top management. 4.Incentives. 5.Top management should be from locals. 6.Periodical review and reporting to board of directors. 7.Independent local steering committee. 8.Open channels of communication with public. 9.Specialized bodies in different services. 10.Some of the board should be from locals. 11.System and standards to evaluate top management. 12.Enriching the strategic staff from outside UN staff. 13.Power sharing between top and low level management. 14.Improve the role of CSOs. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 20

21. Improving the efficiency of the PNA Governance 1.Choose the best ministers 2.Qualified and competence legislators. 3.Separation between authorities 4.More controlling and monitoring of legislation. 5.Abide by law the common of the Palestine. 6.Using external consultants to the legislation council, 7. regular meeting. 8.Regular meeting and follow up. 9.Awareness campaign to all about their duties. 10.Improve cooperation and team work. 11.More role for residences\public. 12.Clear and agreed accountab ility techniques. 13.Form a controlling committee from the council. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 21

22. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 22 Improving the efficiency of Board of Directors in NGOs 1.Select qualified persons. 2.People with enough time. 3.Sperate 4.Periodical reports. 5.Government role. 6.Provide incentives. 7.External and internal control development. 8.Internal monetary committee. 9.Periodical meeting.

23. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 23 Social Responsibility Broader responsibility: Private corporation has responsibilities to society that extend beyond making a profit.

24. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 24 Social Responsibility Friedman’s Traditional View “There is one and only one social responsibility of business – to use its resources and engage in activities designed to increase its profits…”

25. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 25 Social Responsibility Carroll’s Four Responsibilities Economic: produce goods and services of value to society. Legal: abide by law, avoid discrimination. Ethical: respect beliefs in society. Discretionary/flexible :pure voluntary obligations.

26. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 26 Responsibilities of Business

27. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 27 Social Responsibility Benefits Ben & Jerry’s Maytag Procter & Gamble Rubbermaid Environmental concerns may enable the firm to charge premium prices and gain brand loyalty Trustworthiness may help generate enduring relationships with suppliers and distributors without spending time and money policing contracts Can attract outstanding employees who prefer working for a responsible firm More likely to attract capital from investors who view reputable companies as desirable

28. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 28 Social Responsibility: Balancing Commitments to Stakeholders Stakeholders: Groups, individuals, and organizations that are directly affected by the practices of an organization EmployeesInvestors Local Communities CustomersSuppliers CORPORATION

29. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 29 Social Responsibility It refers to the way in which a business tries to balance its commitments to certain groups and individuals in its social environment. Customers: Treat customers fairly and honestly (Examples of companies with excellent reputations in this area: L.L. Bean, Nordstrom, Dell Computer Corporation) Employees: Treat employees fairly, with respect for their dignity and basic human needs (Examples of companies with excellent reputations in this area: 3M, Southwest Airlines) Investors: Manage financial resources honestly and openly Suppliers: Seek mutually beneficial partnerships Local Communities: Minimize damage and maximize contributions to local communities

30. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 30 Reasons for Unethical Behavior Moral Relativism –Morality is relative to some personal, social or cultural standard and that there is no method for deciding whether one decision is better than another.

31. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 31 Social Responsibility Kohlberg’s Levels of Moral Development –Preconventional Level –Concern for self –Conventional\conservative Level –Consideration of laws and norms –Principled Level –Adherence to internal moral code

32. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 32 Social Responsibility Code of Ethics: –Specifies how an organization expects its employees to behave while on the job.

33. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 33 What Is Ethical Behavior? Ethics: Right and wrong, good and bad, in actions that affect others. shaped by personal values and morals Ethical Behavior: Conforming to generally accepted ethical norms. Business ethics: Ethical or unethical behaviors of managers and employers of an organization.

34. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 34 Discussion Identify examples of ethical and unethical business practices. –Ethical Business Practices: Examples: Donating a percentage of profits to charity and community causes (Ben & Jerry’s donates 7-1/2% of pre-tax profits, and Levi Strauss donates 2.4% of pre-tax profits to a variety of causes), encouraging employees to engage in volunteer work using paid work-release time (Walt Disney’s VoluntEARS program), recycling (McDonald’s has a far-reaching environmental protection program). –Unethical Business Practices: Examples: Forwarding “marketing research” results to sales people, excessive violence in video games, and of course all forms of illegal behavior (e.g. deliberately selling cigarettes to minors).

35. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 35 Social Responsibility Approaches to Ethical Behavior UtilitarianUtilitarian Actions and plans judged by consequences Individual RightsIndividual Rights People have fundamental rights to be respected in all decisions JusticeJustice Distribution of costs and benefits to be equitable, fair, and impartial\objective.

36. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 36 Social Responsibility Approaches to Ethical Behavior Categorical imperatives\crucialCategorical imperatives\crucial “golden rules” Not restrict others behavior

37. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 37 Encompasses three main areas: 1.Air pollution 2.Water pollution 3.Land pollution –Toxic\deadly waste –Recycling Responsibility Toward the Environment

38. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 38 Responsibility Toward Customers Consumer Rights Unfair Pricing Ethics in Advertising

39. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 39 Responsibility Toward Employees Legal and social commitments: Legally, companies are required to refrain from discrimination against any worker based on race, gender, religion, nationality or other irrelevant factors. Ethically, many people feel that companies should ensure that the workplace is physically and socially safe. How far should companies extend themselves to help employees who are laid off?

40. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 40 Responsibility Toward Investors Improper financial management: Offenses are typically unethical, rather than illegal. Examples include excessive salaries, and lavish\plentiful or frivolous perks\bonus (e.g. regular corporate “retreats” to exotic\interesting island resorts). Check kiting: Responsibility towards investors has several components: Illegal practice of writing checks against money that has not yet arrived at the bank on which it is drawn. Insider trading: Illegal practice of using confidential information to gain from the purchase or sale of stocks. Misrepresentation of finances: Typically, this takes the form of overly optimistic projections of earnings.

41. Review What are the Carroll’s four social Responsibilities of companies? Is there a consensus on the concept of social responsibilities? What is the relationship between social responsibility and ethics? Try to be practical in your answer. 17 حزيران، 1517 حزيران، 1517 حزيران، 15Developed by Prof. Dr. Majed El- Farra 41

42. Discussion Should all CEOs be transformation leaders? Would you like to work for a transformational leader? According to the text, top management must successfully handle two responsibilities that are crucial to the effective strategic management of the corporation: (1) provide executive leadership and a strategic vision and (2) manage the strategic planning process. The successful CEOs often provide this executive leadership by taking on many of the characteristics of the transformation leader by communicating a clear strategic vision, demonstrating a strong passion for the company, and communicating clear directions to others. Such transformational leaders, like Bill Gates at Microsoft, Steve Jobs at Apple, and Anita Roddick at The Body Shop, are able to command respect and energize their employees. 17 حزيران، 1517 حزيران، 1517 حزيران، 1542Developed by Prof. Dr. Majed El- Farra