Presentation on theme: "Operations Management"— Presentation transcript:
1 Operations Management SERVICE AND PRODUCT DESIGNNokia is one of the world's most known brands in the world. From humble beginnings Nokia has risen to dominate the world market for mobile phones.Nokia sold more than 200 million phones in 2004
2 Operations Management SERVICE AND PRODUCT DESIGNNokia has transformed innovative design into a central focus of the company's core business strategyAs a result last year resulted in 50 new cell phone models
3 Operations Management QUALITY MANAGEMENTNokia wants their customers to know that they are the best quality company in the industry with the best products and services.At Nokia, quality is an integral part of business managementNokia's quality targets are:To be number one in customer and consumer loyaltyTo be number one in product leadershipTo be number one in operational excellence1How?- Understanding customer requirements and creating the best user experience.- Everybody in the chain has a role to play in achieving quality.
4 Operations Management QUALITY MANAGEMENTHow?- Processes are continuously improved based on the measures and the feedback Nokia receives from their customers.Therefore…It is an attitude.Quality is both a business strategy and a personal responsibility, and it is a part of their culture and values.By taking quality personally they are able to deliver world-class quality to our customers.Quality is the source of inspiration, energy and excitement.