1. How ISO Standards Relates to Usability:

2. INTRODUCTION/ Before we can relate the ISO standards to usability, first we need to know what the meaning of ISO Standards is. And what can we benefit from it? Then we can relate it to the usability, the following will elaborate the meaning and the benefits of ISO standards and how it relates to usability: Before we can relate the ISO standards to usability, first we need to know what the meaning of ISO Standards is. And what can we benefit from it? Then we can relate it to the usability, the following will elaborate the meaning and the benefits of ISO standards and how it relates to usability:

3. My name is A. Tijani Student number: 0319978 Tutor:J. Amankrah Module code IM2044 Usability Engineering

4. What is ISO Standards

5. ISO (International Organization of Standardization) is an international body of technical standards for various industries.

6. The precise guidelines of ISO provide a long-term economic benefit for businesses that chose to implement them. In manufacturing, ISO 9000 quality standards are universally accepted and the newer ISO 14000 standards for the environmental are now catching on. The precise guidelines of ISO provide a long-term economic benefit for businesses that chose to implement them. In manufacturing, ISO 9000 quality standards are universally accepted and the newer ISO 14000 standards for the environmental are now catching on.

7. The most widespread ISO standards implemented in business today include:

8. ISO 9000 / 9001 - Quality Management Systems (QMS)

9. ISO 9000 is a standards family comprised of about a dozen standards that deal with the development and implementation of a quality management system (QMS) for businesses. Of these, the ISO 9001 standard is the most well-known and most adopted standard in the ISO 9000 family. The main ISO 9000 standards include: ISO 9000 is a standards family comprised of about a dozen standards that deal with the development and implementation of a quality management system (QMS) for businesses. Of these, the ISO 9001 standard is the most well-known and most adopted standard in the ISO 9000 family. The main ISO 9000 standards include:

10. ISO 14000 / 14001 - Environmental Management Systems (EMS):

11. ISO 14000 is a series of standards that deal with environmental impact management. The ISO 14000 standard provides guidance for the development and implementation of an environmental management system (EMS). ISO 14000 is a series of standards that deal with environmental impact management. The ISO 14000 standard provides guidance for the development and implementation of an environmental management system (EMS).

12. ISO 14000 comprises a series of standards. The first, ISO 14001, covers the development of an environmental management system (EMS), which helps companies manage the impact of their business activities on the environment. Once a company is certified with ISO 14001, it can adopt other standards:

13. ISO 14004 - Environmental Management System development ISO 14011 - Environmental Management System monitoring ISO 14040 - Environmental performance product lifecycle monitoring ISO 14020 - Product labelling and documentation ISO 14030 - Environmental performance target monitoring ISO 14062 - Environmental performance product integration ISO 14063 - Environmental performance public communication

14. ISO 13485 - QMS for Medical Device Industry:

15. The ISO 13485 standard specifies a quality management system for the medical devices industry. Businesses that comply with ISO 13485 also meet applicable ISO 9001 and FDA regulatory requirements. Special system and process requirements for ISO 13485 include the following: The ISO 13485 standard specifies a quality management system for the medical devices industry. Businesses that comply with ISO 13485 also meet applicable ISO 9001 and FDA regulatory requirements. Special system and process requirements for ISO 13485 include the following:

16.  Risk management

17.  Cleanliness, sterilization and contamination management

18.  Customer requirements

19.  Clinical evaluations and trials

20.  Purchasing tractability and verification controls

21.  Requirements for implant able devices

22.  Proper communication of advisory notices

23.  Labelling and packaging controls

24.  Shelf-life and preservation of the product

25. ISO 16949 - QMS for Automotive Industry

26. The ISO/TS 16949 standard specifies the quality system requirements for the automotive industry supply chain. ISO 16949 provides guidelines for the design, development, production, installation and servicing of automotive products.

27. ISO 16949 was developed by the International Automotive Task Force (IATF) and has become a mandatory set of requirements for automotive OEMs in both North America and Europe.

28. ISO 16949 incorporates ISO 9000 and essentially replaces prior automotive standards such as AVSQ, EAQF, QS- 9000 and VDA.

29. ISO 17025 - QMS for Testing Laboratories

30. The ISO 17025 standard is was developed specifically for testing and calibration laboratories and is formerly known as ISO 9002 Guide 25. ISO 17025 provides the general requirements with which a laboratory has to demonstrate that it operates under for ISO certification.

31. ISO 17025 certification is mandatory for some contracts for chemical analysis and other analytical work areas. If a testing and calibration laboratory complies with ISO 17025, it also operates in accordance with ISO 9001.

32. ISO 17799 - Information Security Management Systems

33. ISO/IEC 17799, also known as BS7799, establishes guidelines for implementing an information security management system. ISO standard 17799 ensures the confidentiality and integrity of vital corporate and customer information. ISO 17799 comprises the following main sections:

34. ISO 17799 - Section 3: Security Policy ISO 17799 - Section 4: Organizational Structure ISO 17799 - Section 5: Asset Classification and Control ISO 17799 - Section 12: Compliance Management

35. Distinguish between Principles and standards for Interaction Design: ISO 17799 - Section 6: Personnel Security Management ISO 17799 - Section 7: Physical and Environmental Security ISO 17799 - Section 8: Communications and Operations ISO 17799 - Section 9: Access Control Management ISO 17799 - Section 10: Systems Development and Maintenance ISO 17799 - Section 11: Business Continuity Management ISO 17799 - Section 6: Personnel Security Management ISO 17799 - Section 7: Physical and Environmental Security ISO 17799 - Section 8: Communications and Operations ISO 17799 - Section 9: Access Control Management ISO 17799 - Section 10: Systems Development and Maintenance ISO 17799 - Section 11: Business Continuity Management

36. The princeple The following principles are fundamental to the design and implementation of effective interfaces, whether for traditional GUI environments or the web.

37. Effective interfaces are visually apparent and forgiving, instilling in their users a sense of control. Users quickly see the breadth of their options, grasp how to achieve their goals, and do their work.

38. Of late, many web applications have reflected a lack of understanding of many of these principles of interaction design, to their great detriment. Because an application or service appears on the web, the principles do not change. If anything, applying these principles become even more important.

39. Effective interfaces do not concern the user with the inner workings of the system. Work is carefully and continuously saved, with full option for the user to undo any activity at any time.

40. Effective applications and services perform a maximum of work, while requiring a minimum of information from users. This work is copyright 2003 by Bruce Tognazzini. Permission to make copies for personal use is granted without reservation, provided this copyright notice remains on the copy. Please contact the author for permission to republish on a web site, to publish in bound form, or to make multiple copies, except that educators and in- house corporate trainers may make sufficient copies for their own students. No commerical use may be made of the work beyond this in-house exception. This notice must be retained together with any version of the work. The following are the major principle of interface design: