1. Part 4: Evaluation Days 25, 27, 29, 31 Chapter 20: Why evaluate? Chapter 21: Deciding on what to evaluate: the strategy Chapter 22: Planning who, what, where, and when Chapter 23: Deciding how to collect data Chapter 24: Final preparations for the evaluation Chapter 25: Analysis and interpretation of user-observation evaluation data Chapter 26: Inspections of the User Interface Chapter 27: Variations and more comprehensive evaluations

2. Planning Choosing who Deciding how long Preparing a schedule Determining tasks Deciding where

3. Data Quantitative –Time Qualitative –Think-aloud Questionnaires

5. Eye Tracking Is homepage layout effective? What effect do blurbs on the homepage have compared to headlines? When is multimedia appropriate? Are ads placed where they will be seen by the audience? From http://www.poynterextra.org/eyetrack2004

6. Heat Maps This dominant reading pattern looks somewhat like an F and has the following three components: Users first read in a horizontal movement, usually across the upper part of the content area. This initial element forms the F's top bar. Next, users move down the page a bit and then read across in a second horizontal movement that typically covers a shorter area than the previous movement. This additional element forms the F's lower bar. Finally, users scan the content's left side in a vertical movement. Sometimes this is a fairly slow and systematic scan that appears as a solid stripe on an eyetracking heatmap. Other times users move faster, creating a spottier heatmap. This last element forms the F's stem.

7. Heat Maps for Re-design