1. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 1 Demystifying Enterprise Portals Naeem Hashmi Chief Technology Officer Information Frameworks e-mail: nhashmi@infoframeworks.com Web: http://infoframeworks.com Webcast - searchsap.com August 20, 2002

2. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 2 About the Speaker Founder and CTO of Information Frameworks, an author, speaker and world-renowned expert on emerging eBusiness Intelligence Technologies. Author of the best selling book titled, SAP Business Information Warehouse for SAP. Member of Intelligent ERP magazine's board of editors, is a frequent speaker at IT industry conferences including SAP TechEd, ASUG, Oracle Open World, DCI, The ERP World, and the Data Warehouse Institute. 25+ years of experience in emerging Information Technology research, development, and management, Information Architectures; Enterprise Application Integration e-business; ERP applications; Data Warehousing; Data Mining; CRM; Internet, Object and Client/Server Technologies and Strategic Consulting. Email- nhahsmi@infoframeworks Web Site: http://infoframeworks.com Tel: 603-432-4550 Naeem Hashmi

3. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 3 Agenda The Enterprise Portal - Definition Enterprise Portal Body Parts Enterprise Portal Selection Methodology Enterprise Portals Vendors IBM, Oracle, and SAP Enterprise Portal Success Factors Questions

4. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 4 Defining Enterprise Portal What is an Enterprise Portal? –A portal is much more than an Interactive flashy Web Site to publish reports or marketing material –Enterprise Portal is a web based business-critical system Integrated information view and business applications Seamless integration between BI, OLTP and Knowledge Management Systems A collaborative environment Classes of Portals –Information Portals –Functional Portals –Industry Specific Portals –Enterprise Portals

5. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 5 Top 5 Characteristics - Enterprise Portal 1.Information Consumer Centric 2.Collaboration and Knowledge Management 3.Content Management 4.Integration – process/information - Delivery 5.Security

6. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 6 Enterprise Portals and The Extraprise Information Factory “The Extraprise Information Factory is a Technical Architecture to construct and deploy scalable, extendable, distributable and integrated solutions needed to support business critical applications.” Loosely Coupled Integration Tightly Coupled Integration File Based data/transaction Integration On-demand Integration The Extraprise Information Factory, Webcast, searchSAP.com Jan 8, 2002

7. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 7 Agenda Definition of an Enterprise Portal Enterprise Portal - Functional Components Enterprise Portal Selection Methodology Enterprise Portals Vendors IBM, Oracle, and SAP Enterprise Portal Success Factors Questions

8. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 8 Enterprise Portal – Functional Components Personalization Customization Presentation an Navigation Aggregation Categorization/Taxonomy Search Collaboration Workflow Administration and Management Single Sign-on Integration Business Intelligence Groupw are CRM.... Business Application SAP Web Portal client Information sources Portal Content Dir BI Unifica- tion KMY! iViewServer Portal Builder User/Role Mgmt Enterprise Portal Solution Source: SAP Information Sources Information Management Information Consumers Portlets, iViews, Gears

9. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 9 Enterprise Portal – Functional Components Personalization –One of the critical component –Choice of Content –Value: Improve productivity/loyalty Customization –Branding –Look and Feel –Value: Identity Presentation an Navigation –User Interface Consistency across broad range of applications –Value: Less Training, support and administration Groupw are CRM.... Business Application SAP Web Portal client Information sources Portal Content Dir BI Unifica- tion KMY! iViewServer Portal Builder User/Role Mgmt Enterprise Portal Solution Source: SAP Information Consumers

10. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 10 Enterprise Portal – Functional Components Aggregation –Package information from one or more sources for a user personalized view Categorization/Taxonomy –Manual and Automatic –Value: Groups information content Search –Context based search –Federated Search Collaboration –Key component of Enterprise Portals –Value: Knowledge Sharing/Communities Workflow –Rules drive Information Flow –Value: Business/Info process Automation Administration and Management –Manage all components - single point Groupw are CRM.... Business Application SAP Web Portal client Information sources Portal Content Dir BI Unifica- tion KMY! iViewServer Portal Builder User/Role Mgmt Enterprise Portal Solution Source: SAP Information Management

11. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 11 Enterprise Portal – Functional Components Single Sign-on –Key feature –Identification, Authentication, Authorization –Value: Easier to manage - High ROI Integration –The most critical functionality –Applications, Internal, External –Value: Provides an Integrated view of business systems without building point to point interfaces - High ROI Business Intelligence –On-Demand Reporting, Analytics –Partners, Customers, Suppliers –Value: Instance Global access to company information resources. Groupw are CRM.... Business Application SAP Web Portal client Information sources Portal Content Dir BI Unifica- tion KMY! iViewServer Portal Builder User/Role Mgmt Enterprise Portal Solution Source: SAP Information Sources

12. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 12 Enterprise Portal Infrastructure Information Sources Information Management Information Consumers

13. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 13 Enterprise Portal – Vendors Personalization Customization Presentation an Navigation Aggregation Categorization/Taxonomy Search Integration Business Intelligence Collaboration Workflow Single Sign-on Administration and Management All vendors support these portal functions in one share or form How you know which Enterprise Portal is good for your business ? Enterprise Portal – Functional Components

14. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 14 Agenda Definition of an Enterprise Portal Enterprise Portal Body Parts Enterprise Portal Selection Methodology Enterprise Portals Vendors IBM, Oracle, and SAP Enterprise Portal Success Factors Questions

15. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 15 Portal Selection Methodology Information Frameworks developed a proven Enterprise Portal Readiness, Assessment and Selection methodology. The key features are: –Identify and define the business problem –Short-Term and Long-Term business priorities –IT Strategy and IT Landscape –Develop Business Case for Enterprise Portal –Win Business Sponsorship –Portals Technology Features –Prioritize Portal features against business value –Define Portal Pilot Scenario –Define Pilot Project Team –Conduct Conference Room Pilot –Re-assess ROI after the Conference Room Pilot –Make a Business case for Phase I of your project –……

16. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 16 Enterprise Portal- Organizational Roles Corp Head Quarter Business Units Corp Operations HQ/BU Combined

17. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 17 Agenda Definition of an Enterprise Portal Enterprise Portal Body Parts Enterprise Portal Selection Methodology Enterprise Portals Vendors - IBM, Oracle, and SAP Enterprise Portal Success Factors Questions

18. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 18 Enterprise Portal – SAP Source: SAP Personalization Customization Presentation an Navigation Aggregation Categorization/Taxonomy Search Integration Business Intelligence Collaboration Workflow Single Sign-on Administration and Management SAP Enterprise Portal 5.0 Enterprise Portal – Functional Components

19. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 19 Enterprise Portal - Oracle Source: Oracle Personalization Customization Presentation an Navigation Aggregation Categorization/Taxonomy Search Integration Business Intelligence Collaboration Workflow Single Sign-on Administration and Management Oracle 9iAS Portal Enterprise Portal – Functional Components

20. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 20 Enterprise Portal – IBM Personalization Customization Presentation an Navigation Aggregation Categorization/Taxonomy Search Integration Business Intelligence Collaboration Workflow Single Sign-on Administration and Management Source: IBM Enterprise Portal – Functional Components

21. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 21 ORACLE - Enterprise Portal Analysis Strengths –Solid Database Platform –Powerful Development Environment -Pure Java centric –Highly Scalable –BI- Database centric Weakness –Portal technology very database centric (database specific) –Heavy on programming resources –Good and powerful tools to build solution rather a end-to-end Environment –Limited predefined BI or Portal templates (content) to jumpstart Things to watch –Inconsistent development environments –Traditional Data Warehouse Centric –Limited to Oracle Platform only

22. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 22 IBM - Enterprise Portal Analysis Strengths –Solid Database and Application Server Web Platform –Power full Development Environment - Web Services Platform –Scaleable - High End Knowledge Management Technology –Excellent R&D –Global Support Weakness –Portal technology is a patchwork of earlier technologies –Heavy on development –Limited Portal content (portlets) for business applications Things to Watch –Costs - Hardware/software –Middleware Focused and multiple products

23. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 23 SAP - Enterprise Portal Analysis Strengths –New product and Pure Portal Centric –Tight Integration with SAP BI/ERP Solutions - good for SAP Customers –Rich Business Content (pre defined BI solutions, Portals - Business Packages) –Powerful Content Unification platform Weakness –EP Portal 5.0 environment only supports Windows platform (EP6 Oracle Oracle 8.1.7 for Metadata and Content Management repository?). –Weak in Support Services - SAP is learning Portal skills –Great vision - lots of neat features but not enough proof points Things to Watch –Most projects are in pilot-mode. Very little information on large scale solution scalability –Takes some time to understand SAP way of doing BI things - not DB centric but rather API or Information centric

24. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 24 Agenda Definition of an Enterprise Portal Enterprise Portal Body Parts Enterprise Portal Selection Methodology Enterprise Portals Vendors IBM, Oracle, and SAP Enterprise Portal Success Factors Questions

25. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 25 Top 10 Critical Success Factors 1.Must have executives sponsorship. 2.Must Know what are the objectives 3.Listen to your information consumers. 4.Focus on information flow in mind designing and implementing Portals. 5.Focus on your key business objectives. 6.Security. Be innovative, but be careful. 7.Clear scope definition and plan implement in Phases – no big bang. 8.Focus on building a sense of community. 9.Develop a comprehensive re-usable Web Services based application Integration architecture. 10.Assess ROI at the end of every Phase - More often than BI (DW)

26. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 26 Agenda Definition of an Enterprise Portal Enterprise Portal Body Parts Enterprise Portal Selection Methodology Enterprise Portals Vendors IBM, Oracle, and SAP Enterprise Portal Success Factors Questions

27. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 27 Questions UPCOMING EVENTS September 12: ERP Data Mining - searchsap.com. Wecast October 13: American SAP User Group Conference - Business Intelligence/Portal, Denver Topic: Issues and Challenges facing Customers when Implementing Business Intelligence October 14: Topic: Enterprise Portals, Business Intelligence, & The Extraprise Information Factory October 15: Topic: SAP BW Design Strategies for the SAP Enterprise Portal November 7: The Data Warehousing Institute World Conference, Orlando Topic:Knowledge Discovery through OLAM - the On-Line analytical Mining This presentation is available at: http://infoframeworks.com http://searchsap.com Naeem Hashmi, Chief Technology Officer, Information Frameworks Tel: 603-432-4550 Email: nhashmi@infoframeworks.com Web site: http://infoframeworks.com

28. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 28 INFORMATION FRAMEWORKS Technology/Solution Assessment Product Strategy Solution Strategy Product Positioning Competitive Analysis Software product architecture Marketing Strategy Product Performance and Benchmarking Consulting Hardware Configuration Market Research Market Assessment Competitive Analysis Technology due Seminars Webinars Keynotes Panel Moderator Publications Hands-on training Conferences Executive and Senior IT Management Consulting Enterprise Information Architectures (EIA) Business Case Development Information Architecture Application Deployment Architectures implementation Legacy Application Migration Strategies ERP Application deployment strategies Enterprise Applications Integration (EAI) Architectures, Service Modeling and design, EAI technology assessment Tools and Technology Assessment Vendor Selection and Assessment Conference Room Pilot implementation Business Intelligence and Portals Architectures, Methodologies Tool/technology/Vendor assessment and selection Data Warehouse, Data Marts, Analytics, Information Delivery Deployment Architectures Business Intelligence and eBusiness Integration architectures Portals Strategies, Business case, Assessment, Architectures, Modeling, Planning and knowledge Transfer KNOWLEDGE TRANSFER INFORMATION TECHNOLOGY ORGANIZATION SOFTWARE AND SOLUTION VENDORS INFORMATION TECHNOLOGY INVESTORS http://infoframeworks.com

29. Copyrights 2002 Demystifying Enterprise Portals webcast searchsap.com August 20, 2002 29