1. Department of Human Services Earlier Intervention & Intake The Legislation in Action!

2. Reporting Concerns about Children or Young People – Child FIRST or Child Protection? Guidance for professionals involved with vulnerable children, young people (0-17 years) and their families, including families with an unborn child.

3. What is Child FIRST? Child and Family Information, Referral and Support team. The entry point into consolidated Family Services within sub-regional catchments

4. Child FIRST Clear sub-regional intake into Family Services characterised by: - Single phone number for catchment -Undertakes initial needs and risk identification, assessment. -Agencies have capacity to respond to direct referrals – consistent assessment and processes -Joint allocation involving all Family Services in sub-regional catchment -Capacity for differentiated responses in service delivery indicated by assessment -Joint monitoring, review and demand management arrangements -Supported by Community based Child Protection Worker.

5. Defining Family Service Referrals All referrals to family services are about vulnerable children and families with presenting problems that impact on the child’s care or development due to factors including serious parenting problems or family conflict; mental illness; substance abuse; disability or bereavement; young isolated or unsupported families;or significant social or economic disadvantage.

6. Significant wellbeing concerns Are assessed as serious presenting problems that impact upon a child’s care and development and where the parent is unwilling or unable to access appropriate supports to make positive changes.

7. Significant wellbeing concerns cont’d. Require heightened vigilance to best ensure the safety and wellbeing of the child that includes the capacity to: –Access information to support risk assessment or service provision without parental conflict –Consult Child Protection about any purpose of child and family services – including risk assessment or ongoing service. –Catchment wide overview through Child FIRST or service history and potential cumulative harm of children with significant wellbeing concerns.

8. Statutory authorisation for significant wellbeing concerns are: Withhold the identify of a referrer in order to receive information that will assist in assessing, or accessing services, to best ensure the safety and wellbeing of a child. Consult with other professionals in order to inform the assessment of risk to the child or determine an appropriate service for the child. Consult with Child Protection to support risk assessment or safety planning for the child to undertake any purpose of a child and family service agency.

9. All ongoing Family Services referrals require: A current child and family action plan based on the assessment of risk and need(minimum requirement is a statement of goals as agreed between family and worker). Service is prioritised on the basis of need.

10. Child Protection Intake – Key Policy Decisions Child Protection will classify a report as: –an unborn child report –a child wellbeing report –a protective intervention report –a therapeutic treatment report for sexually abusive behaviours –inappropriate/insufficient information

11. Child Protection Intake – When is a Report Classified? Report classification should follow information gathering and assessment. Preferred Practice – Report should be classified within 3 days. (Protective Intervention Report – 2 day and 14 day KPI’s are concurrent) Child Wellbeing Reports – KPI’s under development.

12. Child Protection Intake – When a report is classified Child Wellbeing? May result in: –Advice to Reporter –Referral to Child FIRST or other service.

13. Child Protection – When a report is classified as Protective Intervention Report May result in: –Transfer to Response Team for Investigation –Advice consultation if it is an open case. The relevant allocated worker to follow up the new allegation.

14. Child Protection Intake – Care-leaver seeking assistance Classified as a Child Wellbeing Report that results in a referral to the Leaving Care Program. Care leaver contacts only to be classified as Wellbeing reports for under 18years. All contact for over 18 years to be made as a casenote in a closed file.

15. Child Protection Intake – Feedback to all reporters Reporters must receive feedback about the outcome of the report. Exception – exceptional circumstances/or it is not in the child’s best interests. Reasonable attempts should be made to contact reporters over the phone. Reporters should be informed within 48 hours of the report being classified.

16. Child Protection Intake – Multiple Reports Where Child Protection has received 2 reports in a year which are not investigated irrespective of the classification, any subsequent report must be investigated unless the Intake Unit Manager reviews the case and assesses that an investigation is not warranted. If an investigation is not warranted, Unit Manager must record an explicit rationale for this decision If Intake Unit Manager has had previous involvement/contact with the case, preferred practice – another Unit Manager should wherever possible undertake the review.

17. Child Protection Intake - AHS If AHS receive a report that does not require an emergency outreach, they will transfer it to the appropriate region for classification. Role of Parentline and Maternal and Child Health Line – on basis of information provided: –1. Provide advice as they do now –2. Report to Child Protection if significant concerns for wellbeing –3. Provide details of Child FIRST/ Family Services to the caller –4. Refer the matter to Child FIRST/Family Services

18. Unborns – Key Policy Decisions Unborn Flow Chart The High Risk Infant program to be involved in all unborn child reports received by Child Protection. Child FIRST to seek consultation on unborn child referrals from the High Risk Infant program, where advised to by the CBCPW. Case Conferences to occur on all unborn child reports by Child Protection where significant risk and need issues are identified, and with the mother’s consent for parents/families to be involved unless there are exceptional circumstances for them not to be Child Protection to provide assistance to expectant mothers/families of unborn children (with their consent) for as long as required (no timeframe).

19. Unborn Reports When a case is classified as an unborn child report this may result in: –Advice to reporter (including family where they are the reporter) –Referral to Child FIRST or other service –Child Protection to provide direct service/assistance to the expectant mother of the unborn child.

20. Unborn Reports – Considerations for good practice Consideration should be given to using Family Group Conference or Aboriginal Family Decision Making when assessed as appropriate and consented to by the expectant mother.

21. Information Sharing The CYFA authorises certain classes of professionals to share information in certain circumstances. 1.Community services 2.Information holders 3.Service agencies

22. 1. Community Services An out of home care service A community based child and family service (e.g.Child FIRST, Family Support Service)

23. 2. Information holders 1. Police 2. Government department employees 3. School teachers and principals 4. Doctors 5. Nurses 6. Psychiatrists 7. Psychologists 8. Person in charge of a relevant health service 9. Person in charge of a relevant mental health service 10. Person in charge of a children's service (i.e. child care workers) 11. Person in charge of a disability service 12. Person in charge of a drug or alcohol treatment service 13. Person in charge of a family violence service (to be included in regulations) 14. Person in charge of a sexual assault service (ditto) 15. Person in charge of a parenting assessment and skills development service (ditto) 16. Person in charge of a local government family service

24. 3. Service agencies A Victorian Government Department A relevant health service A relevant psychiatric service A body funded to provide a disability service A body funded to provide a drug or alcohol service A body funded to provide a family violence service A sexual assault service

25. Protection of Reporters/Referrers Any person making a report to Child Protection receives the same protections as notifiers do under the CYPA. Anyone making a referral to Child FIRST that is accepted as a Significant Wellbeing Concern receives the same protections as notifiers do under the CYPA Anyone making a referral to Child FIRST that is accepted as a general family referral does not receive these protections. Mandated reports remain the same – physical injury/sexual abuse. Mandated reporters remain the same – police, teachers, medical practitioners, nurses.

26. Intake information sharing Child Protection and Child FIRST can consult with community service workers and information holders to complete a risk assessment. Child Protection and Child FIRST can consult with service agencies about a possible referral or joint response.

27. Family Service provision (outside Intake) Where a family service is working with a family, information sharing requires consent except: –Where authorised by the Information Privacy Act 2000 or Health Records Act 2001 –Where the family service wishes to consult with Child Protection about risk assessment, service provision etc.

28. Child Protection Investigation Information sharing 1.Where Child Protection are investigating a report, the CP worker can authorise any person to provide information and disclosers are protected. 2.Classes of people can be authorised as they are under the CYPA. 3.The CYFA explicitly authorises information holders and community service workers to disclose information.

29. Child Protection Intervention Information sharing The authorisation for community service workers and information holders continues through subsequent intervention. Most information sharing will be with knowledge and consent.

30. Children in out of home care Information sharing The Secretary or an out of home care service must: –provide the carer with all known information that is necessary to assist the carer to decide whether or not to care for the child –provide the carer with any known information regarding the medical status of the child to enable the carer to provide appropriate care

31. Information sharing – Professional Guidance Guidelines to be published – 4 versions for: –teachers/principals, –health professionals, –community services, –police –Others One page leaflets for all classes of information holder and community services Child Protection practice manual Sheet for Child Protection and Child FIRST intake workers

32. Registration of CSO’s and Minimum Standards There will no longer be separate program standards to meet for Family Services, Out of Home Care and Residential services from 2007. Most Family Services will be automatically registered (those who won’t are predominantly very small specialist agencies). All Child FIRST sites (Family Services providers) will be registered and have 3 years to demonstrate compliance. Registered services are authorised to receive referrals regarding vulnerable children, young people and families from anyone in the community who has concerns around the wellbeing of the Child.

33. Consultations Disclosers of information are protected Written records New reports

34. Consultations – Considerations for good practice Case Conferences – need to be considered and used for consultations and reports made to Child Protection on a case-by-case basis Professional Judgement – is this a consultation or should it be a report?

35. Qualities of an effective intake worker: A willingness to learn what it is that the reporter/referrer wants from the call An ability to acknowledge the caller’s concerns and desires, respect that it is a difficult decision to make a call about a child Preparedness to offer respectful curiosity with an assumption that a caller may have additional information about a vulnerable child that needs to be given weight Recognition that all families have signs of safety, and an exploration as to what extent these offset the child’s vulnerability …an ability to hold the child at the centre of all considerations, and to practice in a manner which is consistent with s10, CYFA (2005).

36. Quality Information Best Interest Assessment and Case Practice Framework outlines the essential information gathering categories, each with specific prompts: –Child’s culture –Child’s age and stage of life –Child’s safety –Child’s stability –Child’s development –Parent/Carer capability –Family composition and dynamics –Social and economic environment –Community partnerships –Resources & networks

37. Quality analysis and decision making On the basis of the information gathered, to analyse the harm (or vulnerability) to a child, examine the future risks, look at the sustainability of protective factors that have been identified, and clarify the child’s needs.

38. Quality analysis and decision making cont’d. A competent analysis of the information gathered at intake will allow us to logically progress to a quality judgement, where risks and needs of the child are articulated and weighted.

39. Quality Recording Agencies will have their own specific standards Vital that sufficient detail in relation to the concerns, the safety indicators and any apparent discrepancies are noted Most importantly, a clear and transparent analysis of the information gathered, which enables the reader to understand the rationale for the decisions that follow.

40. Quality Process Respectful engagement of the caller Allowing them to tell their story in their own words, before seeking to clarify aspects Willingness to explore the strengths and safety indicators in the family

41. Sorts of questions that are asked… Importance of using exceptions and scaling questions to elicit strengths based information

42. Questions…. What in your view are the worst aspects of the behaviour you are talking about? What convince you to take action and call us now? How is this behaviour a problem for you? Have you done anything (apart from this call) to address the problem? What do you see as the cause of the problem? Have you talked about these matters with anyone who knows the family? Would others agree with your perspective? What would they say? Would the parent(s) agree with your assessment of the situation?

43. Questions that identify Exceptions &/or Strengths at intake It sounds like this has happened before. What have you seen the family do to sort this out? You mentioned that it is not always like this. Can you tell me what is happening when the situation is okay? What is different about those times? Are there times when the mother is attentive rather than neglectful? Can you tell me more about those times? What did the parent and child do instead? What do you think contributed to the parent’s responding differently?

44. Questions that identify Exceptions &/or Strengths at intake, cont’d. You said the children always seem miserable and withdrawn. Are there any times when you have seen her come out of her shell? What is she like then? How do family members usually solve this problem? What have you seen them doing? Are there times when you call on other people to help solve problems? When do you do that? Who do you call on? Can you relate anything good about these parents? What do you see as positive about the relationship between the parents and the children? Are there aspects of your relationship with the family that, in conjunction with our intervention, might help to influence them for the better?

45. Scaling questions “Scaling questions can be of benefit….because they create a dialogue that assumes a continuum from danger to safety – because of this continuum they embrace the possibility of change” Turnell & Edwards, 1999

46. Safety Goals at Intake The situation sounds serious. What do you think should happen? How would that solve this problem? Calling this agency is a big step. In your opinion, what would it take to make the child safe? What do you imagine us doing to make the child safe? Do you think any other agency might be able to help with this situation? What do you think this family should do? What are they capable of doing?